Workshop Manager

About Yulu

Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly.

Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.

Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time.

With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India.

🔗 Learn more: www.yulu.bike

About the Role

As a Workshop Manager, you will lead end-to-end workshop operations to ensure world-class repair & maintenance of Yulu’s EV fleet. This is a mission-critical managerial role responsible for driving productivity, ensuring repair quality, optimizing resource utilization, reducing TAT (turnaround time), and delivering superior customer satisfaction.

You will set operational KPIs, build high-performing teams, and instill a culture of quality, learning, safety, and accountability.

Key Responsibilities:

Operational Leadership

• Plan and manage daily workshop operations, resource allocation, output, and quality, leading to high uptime of Yulu’s fleet and positive customer experience.
• Oversee shift-wise scheduling to maximize technician productivity and minimize turnaround time to bring the bikes back on the field.
• Monitor live dashboards for SLA breaches and drive quick resolution of critical cases.
• Provide regular insights to the leadership team to further improve the operational efficiency.

Performance & Productivity Management

• Track mechanic efficiency, their utilization, and repair throughput per shift.
• Analyze daily metrics, identify bottlenecks, and implement process improvements.
• Conduct RCA (Root Cause Analysis) for recurring service failures or delays, and find tactical and long-term solutions for the recurring issues.

Quality Assurance& Technical Oversight

• Own final inspection protocols and end-to-end quality control.
• Implement CAPA (Corrective &Preventive Actions) for post-repair complaints.
• Maintain optimal MTTF (Mean Time to Failure) and low rework rates.

Inventory & Asset Control

• Ensure zero-gap inventory through audits, cycle counts, and digital tracking tools.
• Prevent loss or misuse of parts/tools via tagging and logging systems.
• Collaborate with the inventory management and procurement team for critical spare planning and buffer stock.

Training & Capability Development

• Identify skill gaps through audits and error analysis.
• Lead technical training programs on EV diagnostics, battery safety, and SOPs.
• Ensure 100% quarterly SOP refreshers for all team members.

Compliance &Process Governance

• Enforce 100% adherence to safety, SOPs, and documentation protocols.
• Conduct safety drills, equipment calibration, and hazardous waste audits.
• Maintain statutory and ISO/TS16949-level operational standards.

Team Engagement & Communication

• Conduct daily pre-shift briefings and end-of-shift debriefings.
• Resolve team conflicts and maintain smooth shift handovers.
• Build a culture of ownership, continuous improvement, and high morale.

Reporting & MIS

• Deliver weekly/monthly dashboards on productivity, SLA compliance, and inventory variance.
• Present actionable insights and strategic recommendations to leadership.

KPIs & Performance Metrics

• Mechanic Productivity: ≥95% of planned output
• Inventory Accuracy:≥98% stock reconciliation
• MTTF: 30+ days
• Tool/Asset Loss: Zero tolerance
• SOP Compliance: ≥95% audit adherence
• Training Coverage: 100% sessions
• Complaint ReworkRate: <2%

What We’re Looking For

• Education: BE/B. Tech in Mechanical/Automobile Engineering preferred; Diploma with relevant experience considered.
• Experience: 2–4 years of workshop management (EV/2W/auto sector preferred).
• Technical Skills: Mechanical systems, EV diagnostics, battery management, and workshop tools.
• Tools: CMMS, Excel/MIS, digital workshop systems
• Behavioral: Strong leadership, problem-solving, and conflict-resolution skills.
• Preferred Certifications: ISO/TS16949, Six Sigma Yellow Belt, Safety/Fire Handling.

What We Offer

• Opportunity to be part of a fast-growing mobility and EV (electric vehicle) ecosystem.
• A collaborative and energetic work environment with learning and career growth opportunities.