Good communication skills, Having knowledge in HR Executive, Recruitment knowledge is important
We are looking for an experienced and dynamic Workshop Manager to lead our 2-wheeler service workshop operations. The ideal candidate will be responsible for managing the day-to-day functioning of the workshop, ensuring high levels of customer satisfaction, productivity, and profitability. This role involves supervision of technical staff, coordination with the parts department, adherence to OEM service standards, and driving business growth through efficient operations.
MSA TVS - Authorised Main Dealer for TVS 2W is looking for dynamic tele callers for its back-end sales team. The candidate must possess good communication and convincing skills.
Key Responsibilities Customer Follow-up & FeedbackMake daily PSF (Post Service Follow-Up) calls to all customers who have availed service. Record customer satisfaction levels regarding service quality, delivery time, staff behavior, and vehicle performance. Escalate unresolved complaints or dissatisfaction to the Service Manager immediately. Build a positive relationship with customers by addressing their concerns professionally. Ensure customers feel valued and heard. Encourage repeat service bookings and promote AMC (Annual Maintenance Contracts), extended warranties, and service packages. Update customer feedback in system/software Maintain records of calls made, issues reported, and resolution status. Prepare daily and weekly reports on PSF scores and customer trends. Inform customers about new offers, service reminders, insurance renewals, and periodic maintenance schedules. Generate leads for accessories, insurance renewal, or vehicle exchange (if applicable).