Workshop Manager

Position

Department

Location

Reports to

Role Overview

The Works Manager will be responsible for managing the day-to-day operations of the service workshop, ensuring high-quality repairs, timely vehicle delivery, customer satisfaction, and compliance with Maruti Suzuki service standards.

Key Responsibilities

1. Workshop Operations

• Plan, organize, and control the overall service operations.
• Allocate jobs to technicians and monitor progress to ensure timely delivery.
• Ensure availability of required tools, equipment, and infrastructure for smooth operations.

1. Quality & Productivity

• Ensure adherence to Maruti Suzuki service quality standards.
• Monitor and improve workshop productivity and efficiency.
• Conduct regular quality checks on completed jobs before delivery.

1. Customer Satisfaction

• Handle escalated customer complaints and provide quick resolutions.
• Maintain high CSI (Customer Satisfaction Index) scores.
• Ensure transparent communication with customers regarding repairs and costs.

1. Team Management

• Lead, train, and motivate service advisors, technicians, and support staff.
• Conduct regular performance reviews and technical training sessions.

1. Reporting & Compliance

• Maintain and share daily, weekly, and monthly service performance reports.
• Ensure compliance with Maruti Suzuki policies, processes, and statutory regulations.

Key Skills & Competencies

• Strong technical knowledge of Maruti Suzuki vehicles and systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations and meet deadlines.
• Knowledge of DMS (Dealer Management System) and MS Office.

Qualifications & Experience

• Diploma / Degree in Automobile or Mechanical Engineering.
• Minimum 5–8 years of experience in an automobile dealership service department, with at least 2 years in a supervisory or managerial role.
• Prior Maruti Suzuki experience preferred.