Warehouse Manager

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Role Summary

end-to-end management of warehousing, distribution, and supply chain

Key Responsibilities

1. Supply Chain Strategy & Leadership

• Develop and implement a

  multi-channel supply chain strategy

  to support retail, e-commerce, and marketplace operations.
• Lead a team across central, regional, and satellite warehouses with strong governance on KPIs, safety, and compliance.
• Build an agile supply chain to meet seasonal peaks (festivals, sales events) and promotional campaigns.

2. Warehouse Operations Management

• Oversee inbound, storage, picking, packing, and outbound processes across

  central DCs, regional warehouses, and store backrooms

  .
• Ensure

  rapid replenishment

  to stores and same-day/next-day fulfillment for e-commerce orders.
• Maintain

  inventory accuracy >99%

  through cycle counts and regular audits.
• Drive automation (WMS, barcode/RFID, conveyor systems) to increase productivity.

3. Multi-Channel Fulfillment

• Implement fulfillment models for

  retail replenishment, marketplace dispatch, and D2C e-commerce orders

  from a unified inventory pool.
• Ensure marketplace orders meet SLA compliance for shipping timelines and cancellations.
• Optimize

  click-and-collect

  and

  ship-from-store

  capabilities for omni-channel efficiency.

4. Inventory Planning & Management

• Partner with merchandising and planning teams for

  accurate demand forecasting and stock allocation

  .
• Optimize inventory turns while avoiding stock-outs and overstock situations.
• Maintain real-time visibility of stock across warehouses, stores, and e-commerce platforms.

5. Logistics & Distribution

• Manage contracts with 3PL partners, courier services, and transporters to ensure

  cost-efficient last-mile and reverse logistics

  .
• Monitor OTIF (On-Time In-Full) performance for store deliveries and customer shipments.
• Reduce transit damages and improve packaging standards.

6. Process Excellence & Cost Optimization

• Implement Lean, Six Sigma, and Kaizen practices for continuous process improvement.
• Use analytics to drive route optimization, load consolidation, and warehouse layout efficiency.
• Achieve targeted

  logistics cost per unit

  without compromising service quality.

7. Compliance, Safety & Risk Management

• Ensure EHS (Environment, Health & Safety) compliance at all facilities.
• Conduct regular safety drills, audits, and compliance checks.
• Maintain business continuity plans for supply chain disruptions.

Key Performance Indicators (KPIs)

• Store replenishment OTIF (%)
• E-commerce & marketplace SLA compliance (%)
• Inventory accuracy (%)
• Logistics cost per unit/order
• Order cycle time (store & e-com)
• Shrinkage and damage rates
• Warehouse productivity metrics (picks per hour, orders fulfilled per day)

Qualifications & Experience

• Bachelor’s degree in Supply Chain, Logistics, Engineering, or related field; MBA preferred.

• 12–15 years

  of experience in supply chain & warehouse operations, preferably in

  retail, apparel, FMCG, or e-commerce

  .
• Proven experience in managing multi-channel supply chains (retail + e-com + marketplace).
• Strong knowledge of WMS, ERP, and TMS platforms; exposure to RFID, automation, and real-time tracking systems.
• Experience handling seasonal high-volume peaks.

Skills & Competencies

• Strategic thinker with strong operational execution skills.
• Strong leadership and team management abilities.
• Data-driven decision-making and problem-solving skills.
• Excellent vendor negotiation and relationship management.
• Ability to thrive in a fast-paced, high-growth retail environment.