Vice President

Client Partner for Finance & Accounting in Healthcare (Band E)

Role Overview:

Seasoned transformation and / or account management professional responsible for selling EXL’s solutions and services targeted at the Office of Finance for existing strategic Healthcare clients. This role will be of an individual contributor, and he/she will be supported by a cross-functional team comprising operations, sales and sales enablement. This role will report to the Leader for Healthcare F&A, and the primary job function will be to strengthen and grow our F&A capability footprint with US Healthcare firms focusing on Healthcare Providers, Payers, Pharma and Life Sciences Companies, HealthTech, etc.

Responsibilities:

• Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of healthcare clients ($5-10 M+ annual revenues)
• Bring a deep understanding of the current marketplace and competitor offerings to drive the organization’s growth strategy and investments
• Partner with clients to develop transformation agenda and value creation
• Manage proposals with full ownership and accountability for the opportunity

• Lead as a deal/pursuit owner, the end-to-end RFP/ RFI process in the F&A Vertical (P2P, R2R, Treasury, Taxes, Reconciliation, Stat / GAAP etc.)

• Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals
• Ensure optimal deployment of resources to achieve business goals
• Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction
• Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence
• Scout and scope new opportunities within the account by participating in client’s review meetings – identify problem statements and map EXL services and products to develop customized solutions
• Mentor cross-functional teams to optimize employee, infrastructure, IT, T&E other support costs through bi-monthly MIS and P&L reviews, drive the creation of action plans, review and modify action plans as required.
• Mentor teams for seamless delivery and transformation

Experience and Competency Requirements

• 10+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry
• Domain knowledge and experience in finance, accounting, actuarial and/or risk functions in the Healthcare and financial services sectors
• Demonstrated ability to communicate effectively, vertically and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations
• Good understanding of new and emerging Digital/Cloud/SaaS technologies and leading business trends in the office of finance & accounting
• Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients
• Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment
• Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.
• Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references.
• Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.

Qualifications:

• Bachelor’s degree from an accredited institution, graduate degree (MBA/MS or CPA/ACCA/CFA/CA/CIMA preferred)
• Strong understanding of CFO priorities and changing landscape of analytics, data and digital operations / BPS in the Healthcare industry
• Proven track record in execution and over-achieving financial and non-financial targets
• Strong writing, presentation, conceptual, analytical, and interpersonal skills
• Willingness to travel to meet client needs

Location: India, Preferably Noida

What we look for: Passionate leaders with strong intellectual curiosity, vision and a desire to stay on top of trends in the life Healthcare F&A industry. If you get excited about radically transforming businesses, this role is for you.