Training and Implementation Manager

Job Description

Training & Implementation Manager Location: Gujarat Company: Novatro Reports to: CEO About Novatro Novatro is an innovative software company developing an AI-powered Intelligent Manufacturing Platform designed for medium-large manufacturing companies. Based in Rajkot, India, we're a growing and collaborative team passionate about using technology to revolutionize manufacturing operations. We're on a mission to drive efficiency and growth through cutting-edge technology solutions. About the Role We are seeking a dynamic and experienced Training & Implementation Manager to join our growing team and lead the successful deployment of our AI-powered manufacturing platform to clients. This is a critical role that bridges the gap between our innovative technology and client success, ensuring smooth onboarding, comprehensive training, and seamless implementation across diverse manufacturing environments. You'll work closely with our product, sales, and customer success teams to deliver exceptional client experiences and drive adoption of our platform. Key Responsibilities Client Implementation & Onboarding Lead end-to-end implementation projects for new clients across various manufacturing sectors Develop and execute customized implementation plans based on client requirements and manufacturing processes Coordinate with technical teams to ensure platform configuration aligns with client specifications Manage implementation timelines, milestones, and deliverables to ensure on-time project completion Conduct comprehensive system setup, data migration, and integration testing Facilitate go-live activities and provide post-implementation support Training Program Development & Delivery Design and develop comprehensive training curricula for different user personas (operators, managers, executives) Create training materials including user manuals, video tutorials, quick reference guides, and interactive workshops Deliver engaging training sessions through various formats: in-person, virtual, and hybrid approaches Customize training content based on client industry, manufacturing processes, and technical proficiency levels Establish training assessment methods and certification programs to ensure knowledge retention Continuously update training materials based on platform updates and client feedback Client Relationship Management Serve as primary point of contact during implementation and training phases Build strong relationships with client stakeholders at all organizational levels Conduct regular check-ins and progress reviews with client teams Identify and address implementation challenges proactively Gather client feedback and requirements for platform improvements Ensure high levels of client satisfaction and successful platform adoption Change Management & Process Optimization Assess client organizational readiness and develop change management strategies Help clients optimize their manufacturing processes to leverage platform capabilities Facilitate workshops on best practices and industry standards Support clients in establishing new workflows and operational procedures Provide guidance on KPI tracking and performance measurement using the platform Documentation & Knowledge Management Maintain comprehensive implementation and training documentation Develop standard operating procedures for common implementation scenarios Create and maintain a knowledge base for internal and client use Document lessons learned and best practices from each implementation Establish feedback loops to continuously improve implementation and training processes Cross-functional Collaboration Work closely with product development teams to communicate client requirements and feedback Collaborate with sales teams during pre-sales technical discussions and demos Partner with customer success teams to ensure smooth handoff post-implementation Coordinate with support teams to address technical issues during implementation Provide input on product roadmap based on client implementation experiences What We're Looking For Required Qualifications 4-6 years of experience in software implementation, training, or client success roles Bachelor's degree in Engineering, Business Administration, or related technical field Strong background in manufacturing processes and industrial operations Experience with enterprise software implementations and project management Proven track record of designing and delivering technical training programs Excellent presentation and communication skills in English and local languages Strong analytical and problem-solving abilities Proficiency with project management tools and methodologies Preferred Qualifications Master's degree in Engineering, MBA, or relevant advanced certification Experience with AI/ML platforms, IoT systems, or manufacturing execution systems (MES) Background in industrial engineering, operations management, or manufacturing consulting Certification in project management (PMP, Agile, Scrum) or training methodologies Experience working with medium to large manufacturing companies Knowledge of industry standards and compliance requirements in manufacturing Familiarity with data analytics and business intelligence tools Personal Attributes Client-focused: Passionate about delivering exceptional client experiences and driving successful outcomes Technical aptitude: Comfortable working with complex software platforms and technical concepts Adaptable: Thrives in diverse manufacturing environments and can quickly understand different industry processes Detail-oriented: Strong attention to detail in planning, execution, and documentation Leadership: Ability to guide and influence client teams through change and adoption processes Problem-solver: Creative approach to implementation challenges with strong critical thinking skills Collaborative: Excellent interpersonal skills and ability to work effectively with diverse stakeholders Growth-minded: Excited about scaling implementation processes and contributing to company growth What We Offer Competitive salary based on experience and expertise Opportunity to work with cutting-edge AI and manufacturing technology Direct impact on client success and company growth Travel opportunities to work with clients across different manufacturing sectors Flexible work environment with remote work options Professional development opportunities and career growth potential Collaborative and innovative work environment with a passionate team Chance to build implementation and training processes from the ground up How to Apply Please send your resume along with a brief cover letter explaining why you're interested in this role and how your experience aligns with our needs. Include specific examples of successful implementations or training programs you've led, particularly in manufacturing or technical environments. Subject line: "Training & Implementation Manager Application - [Your Name]" Email: careers@novatro.ai Show more Show less