215 Ticket Management Jobs - Page 5

You are an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. Your role will involve providing L1 support, ensuring adherence to SLAs, and troubleshooting issues to guarantee the smooth functionality of applications. You will be based in Kolkata and the position is a full-time employment opportunity. Your responsibilities will include providing L1 support for API-based applications and microservices, monitoring APIs and services using tools like ELK and Dynatrace, troubleshooting issues related to API functionality, failures, and integration, performing root cause analysis, and providing timely resolution/updates to in...

The Safety Coordinator will be responsible for client coordination, training operations, and ticket management. This includes coordinating with clients and trainers to ensure smooth training execution, managing training schedules, requests, and ticketing. Moreover, the Safety Coordinator will handle reporting, data updation, feedback collection, and quality analysis. They must ensure timely reporting, certification, and data updates, as well as collect and analyze client feedback for continuous quality improvement. In addition, the role involves resource and tool management to optimize resource utilization and maintain tools such as Dropbox, TTM, and reports. Communication and email coordina...

Livspace is Asia's largest and fastest-growing home interiors and renovation platform, providing end-to-end solutions for homeowners in India and Singapore. Since its establishment in 2015, Livspace has transformed over 100,000 homes with its innovative and high-quality services, setting new industry standards. With a presence in 80+ cities and 110+ Experience Centres, Livspace is committed to revolutionizing the industry and turning homeowners" dreams into reality. As a Supply Executive at Livspace, you will manage a portfolio of 20 to 25 vendors, each handling 80 to 100 projects. Your responsibilities include overseeing daily operations such as labor movement, material procurement, and las...

Job Title: Operations Specialist US Benefits | Workday | ServiceNow Location: Hyderabad, Gachibowli Employment Type: 6 months contract Payroll Company: Allegis Group https://www.allegisgroup.com/en Client: Top Investment Banking Company Exp: 3 Plus Years experience in HR Operations for USA Employees Relevant: 1yr in US Benefits and Compensation of Employees Contract: 6 Months Extendable based on Performance and Projects If suitable Share your Resume to ganreddy@astoncarter.com Contact: 7760406375 (Ganesh Reddy) Job Summary: We are looking for an experienced Operations Specialist with a strong background in US employee benefits , Workday HRIS , and ServiceNow . The ideal candidate will suppor...

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support...

Role & responsibilities 7+ years of previous management experience 3-5 years of previous experience in a technical role Experienced leading a team focused on high volume technical customer support and handling technical escalations from the customer support team. Has a depth of understanding of HR processes, standards and technology. Reporting and query skills- Organizing and analyzing data sets and presenting findings as appropriate Experience with creating SOPs and other process documentation Strong Microsoft office skills intermediate excel user Strong Communication, both collaborating with the internal team and with internal and external customers Positive attitude and solution-focused a...

Objectives Key Results Events Management - Plan and finalize event dates - Event successfully conducted as per schedule - Coordinate event preparation - Agenda executed smoothly - Drive employee engagement - Effective communication (posters, invites, MC prep) - Vendor coordination and employee participation ensured - Photo documentation and hosting completed Snow Ticket Management - Monitor and follow up on pending tickets - Timely updates on pending tickets - Track assigned and in-progress tickets - Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services) - Close assigned tickets - Follow up with team for closure timelines - Personally close assigned tickets - A...

Required Skills & Qualifications: • 2+ years of experience in IT support, reporting ops, or monitoring roles • 1+ year of hands-on Power BI experience (usage tracking, alerting, basic troubleshooting) • Basic SQL knowledge and understanding of data pipelines & report refresh cycles • Familiarity with support tools, escalation protocols, and shift-based handovers • Strong communication skills, with client interaction experience

As an AV Support Engineer at Total IT Global, you will play a crucial role in providing onsite support for all AV equipment in conference rooms and meeting spaces. Your responsibilities will include setting up and configuring AV equipment for meetings and video conferences, troubleshooting and resolving AV issues during live sessions, managing and supporting video conferencing systems, performing routine checks and maintenance on AV equipment, providing basic desktop support, troubleshooting user issues, managing tickets via tools like ServiceNow or Jira, and keeping documentation up-to-date on AV systems and technical issues. To excel in this role, you should have a minimum of 3 years of ex...

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implemen...

Provide first-level support for desktop hardware, software, and peripherals used in the command and control center. Maintain desktop systems and applications, ensuring compatibility and functionality for mission-critical operations.

Required Skill: 6-10 years of experience in SAP PP and SAP QM. Implementation experience should be in version 4.7 upwards. ECC 6 would be a plus Hands on experience in configuring / defining the following in the PP and QM module: Basic Data Sales & Operations Planning Master Planning MRP Production Orders & Confirmations Process Orders & Confirmations Make To Order Make To Stock Repetitive Manufacturing QM in procurement, Source inspection, Vendor evaluation, Vendor selection QM in logistics, incoming, in-process & outgoing Certificate of analysis Sound knowledge in QM processes Quality control, Notification, Test equipment & SPC Auditing Batch management Should have good written and oral co...

Resolve API, GDS & booking tool issues Handle complex technical escalations Work with dev/product teams Maintain support docs & knowledge base Ensure client satisfaction Stay updated on travel tech trends

We are searching for a skilled and motivated Tech Support Team Lead to effectively manage and guide our technical support team. As the Tech Support Team Lead, you will be responsible for overseeing the day-to-day operations of the support desk. Your primary duties will include ensuring timely resolution of customer issues related to access control systems, driving continuous improvement in customer satisfaction, and service excellence. You will lead and manage a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize...

As a Technical Support Representative at our company, your primary responsibility will be to provide technical support and assistance to users through phone, email, or chat. You will be the first point of contact for users seeking technical help, and it will be your duty to troubleshoot, diagnose, and resolve their issues efficiently. In situations where the problems are complex and require deeper technical knowledge, you will escalate these issues to senior technical staff for further assistance. This ensures that all user concerns are addressed promptly and effectively. Additionally, you will be responsible for managing and resolving helpdesk tickets in a timely manner. This involves prior...

Join our Team About this opportunity: As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. What you will do: - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events informa...

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proacti...

Ensure that all SOC (Security Operations Center) tickets are handled and resolved within SLAs (Service Level Agreements). Perform detailed analysis of threats and security events, using sound analytical skills, knowledge, and experience, with a clear narrative to support conclusions. Maintain records of security events investigated, detailed notes of security incident resolution, and incident response activities, utilizing ticketing systems. Make situational incident response recommendations based on best practice security policies that address the clients business need. Research and stay up to date with current security vulnerabilities, attacks, threat actors, security advisories and the MI...

Responsibilities: Project Lifecycle Management: Ensure the successful initiation, planning, execution, control, and completion of projects, with a strong focus on technical aspects related to Informatica PowerCenter. Technical Guidance & Review: Guide team members on all technical aspects of Informatica PowerCenter development, data integration, production support, and maintenance activities. Conduct thorough reviews of technical documents and artifacts to ensure quality and adherence to standards. Team Leadership & Development: Lead project development efforts and serve as a single point of contact for the team to project stakeholders. Promote teamwork, motivate, mentor, and develop subordi...

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the con...

Location: Coimbatore/Chennai/Mumbai/Pune/Bangalore/Noida Work mode: Hybrid HCM Payroll: Minimum 10 years of experience in a Functional role for HCM applications Strong functional expertise in Oracle Cloud Payroll, Benefits, Time and Labor, and Absence Management Must have successfully completed minimum of 2-3 full cycle Oracle Fusion Cloud Payroll implementation. Oracle Cloud Payroll Implementation Certification is mandatory Proven experience configuring fast formulas and payroll costing setups. Excellent analytical, problem-solving, and communication skills Ability to work on all project phases: Project Preview, Fit/Gap Analysis, Configuration, Testing, Production Support

You are a highly motivated and enthusiastic Service Desk L1 Engineer who will be the first point of contact for customers seeking technical assistance. You will provide initial support and troubleshooting for various IT issues. As an entry-level position, this role is perfect for recent graduates looking to kickstart their careers in IT support. Your responsibilities will include serving as the initial point of contact for customers seeking technical assistance via phone, email, or Self Ticket. You will identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. Logging and tracking all incidents and service requests in the ticketing system...

You will be responsible for managing and resolving incoming support tickets, triaging issues, and establishing sustainable relationships with customers through effective communication. Your key responsibilities will include: Ticket Management: - Utilizing software configuration, reporting, and database queries to manage and resolve support tickets. - Categorizing issues based on guidelines and rules. Customer Satisfaction: - Identifying and addressing customer needs to ensure satisfaction. - Building trust through open and interactive communication. Technical Support: - Troubleshooting API issues and assisting customers with requests. - Supporting virtual customer training sessions and webin...

Job Overview: We are looking for Site Reliability Engineer (SRE) Tech Support to for our Cloud Site Reliability operations and ensure the smooth functioning of cloud infrastructure powered by OpenStack and Kubernetes. In this role, you will focus on monitoring, basic troubleshooting, and incident response, helping to maintain high system availability, reliability, and performance. You will be responsible for identifying and addressing simple issues, as well as escalating more complex problems to development team when needed. The ideal candidate should have a good understanding of cloud infrastructure (especially OpenStack and Kubernetes), containerized environments, and system monitoring. Th...

Job Summary: The Customer Success Associate (CSA) is responsible for supporting customer success initiatives by delivering exceptional service, ensuring customer satisfaction, and helping customers effectively utilize ZINFI's solutions. This role involves managing technical and operational inquiries, leveraging CRM tools, and contributing to process improvements to enhance customer experience. Responsibilities & Deliverables: Customer Support: Act as the primary point of contact for customer inquiries, offering prompt and accurate resolutions. Manage and resolve service support tickets, adhering to Service Level Agreements (SLAs). Work closely with internal teams (Engineering, Account Manage...