215 Ticket Management Jobs - Page 6

Dear Candidates, We are urgently seeking Customer Service & Ticketing Executive Delhi Both Side Cabs available Salary upto 45k Location: Kirti Nagar,Delhi US shift Job Description Excellent Comms skills GDS & Amadeus knowledge must Interested candidates call/whtup @9650997623

Role & responsibilities . Provide technical support to end-users via phone, email, or in-person. .Video Conference Call and Tele Conference Call Setup(Cisco) . DB Data maintenance & SQL related activity . Ticketing system Management . Troubleshoot technical issues related to hardware, software, network and other IT-related problems. . Respond to user inquiries and resolve problems in a timely manner. . Install and configure software and hardware components as required. . Collaborate with other IT teams to resolve complex technical issues. . Maintain accurate records of all support activities and resolutions. . Provide training and assistance to end-users on new technologies and software appl...

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary: The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and ...

Seeking dedicated Field Executives to visit retail outlets daily, capture screen/shopfront photos, check digital signage for network/content/hardware issues, escalate as needed, and update reports via mobile app or field service tool.

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your main responsibilities will include handling complex support queries through email, chat, and phone, mentoring junior team members, and collaborating with different departments to ensure customer satisfaction and success. Your primary focus will be on providing advanced customer support by addressing escalated and complex issues efficiently. Additionally, you will be responsible for guiding and training junior team members, managing tickets effectively, and working closely with Product, Engineering, and Customer Success teams to troubleshoot i...

Role & responsibilities Ability to understand the problem described in the ticket or change request. Make changes in the code or provide a solution by independently handling level-1 or level-2 tickets, and adhoc reporting. Understand business case of requirement and map to existing Encompass utility. Work on application servers as when needed by the team. Works with DBAs to establish necessary persistence platforms for applications. Participate in requirement analysis and help improve existing code. Follows department procedures that define the software development life cycle and coding standards. Troubleshoots problems in existing and newly developed applications and facilitates the team to...

Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/un...

IT Support Manager (ISM) - Bengaluru - (Immediate joiners to less than 30 days notice period preferred). a) Diploma B.E or equivalent in Electronics & Communication / Computer Science b) Minimum of 5 years of experience in Government / IT Industry on Infrastructure projects/works. c) Minimum of 3 years of experience in handling IT Support Operations. d) Should have proven experience in handling the team that does Incident ticketing, tracking and closing the tickets. e) Must have handled team size of at least 5 Helpdesk / IT Support operators. f) Proficient in English and Kannada; speaking, writing and reading g) Should have good communication and writing skills h) Should have excellent publi...

Job Summary Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and ex...

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...

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Responsibilities: * Manage tickets using ticketing system * Collaborate with IT team on projects * Install OS & troubleshoot network issues * Maintain biometric security measures * Ensure data protection compliance

Role & responsibilities Job Summary: This role will require the candidate to have a very strong bias towards execution and handling compensation and benefits query matters. He/She should have a good degree of handling customer expectations in line with a defined SLA. The role will be monitored not only the quantity of transactions and volume but the quality of resolution. It will require someone who understand the Compensation and benefits world and must bring in situational thinking of how to address a query through analysis presentation and solutioning to the respective stakeholders. He/She will have to partner independently with the HR leads and also internally with the Comp and Benefits ...

* SAP FICO Consultant with 1–5 years' experience in support and implementation. * Handle tickets, manage team, ensure timely delivery, document enhancements, interact with stakeholders, analyze needs, create reports. * GST knowledge is essential.

Provide L1, L2 & L3 support for Mainframe, DB2, AIX, IBM Mainframe systems. Monitor, troubleshoot, and escalate issues as needed. Perform routine checks and maintain documentation. Send your resume : mohanrajk@desicrew.in Required Candidate profile Strong knowledge of Mainframe, DB2, AIX, IBM Mainframe systems. Ability to monitor, troubleshoot, and resolve issues effectively. Good communication skills and willingness to work in shifts.

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analystaccredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ fulltime Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate comes from the two words, Momentum and Innovate. Together this signals a comp...

Position Customer Experience Executive Languages: English/Hindi, Kannada, Malayalam Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and...

Desired role: - 2-5 years of experience in software industry in general with minimum 1 year in customer support role - Functional knowledge either SAP PM, SAP ISU, would be a plus - Knowledge on enterprise mobile application would be a plus - Ability to analyze issues, perform root cause analysis and if necessary, debug the code and solve them as long as code changes are not required - Coordinate with development team to handover the analysis/report of the issues raised by customer - Regular message monitoring and response to customer within given SLA based on priority of message - Should be ready to work in Night shift - Willingness to work in flexible timings in order to support customers ...

Key Responsibilities: Lead and mentor a team of L1 NOC engineers, ensuring high performance and continuous development. Monitor network performance, servers, and infrastructure tools for alerts or outages. Respond to incidents, triage network/system alerts, and escalate issues as needed. Coordinate with Level 2/3 teams for complex issue resolution. Maintain documentation for network operations, troubleshooting steps, and SOPs. Ensure shift handovers are smooth with clear communication and reporting. Provide regular status updates to management and clients during incidents or outages. Conduct periodic training and knowledge sharing sessions for L1 engineers. Ensure SLAs and KPIs are consisten...

Employment Type: Full-time | Office Premises (US Shift - PST Time Zone) About the Role: We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics. Key Responsibilities: Onboarding & Offboarding Assign laptops to new hires using Rippling, tracked via Zoho Desk Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com Create user/email accou...

*Essential server setup and security *Windows & Cloud server management and support *Web hosting control panel installation *Hyper-V virtual server management, Software updates and patch management *Efficient ticket management and prioritization. Required Candidate profile *MCSA/B.tech/Minimum 2 year experience *Strong troubleshooting skills *Willing to work in a 24/7 environment *Passionate about technology *Multitasking & Problem solving abilities

Workday functional consultant1 Minimum 5+ years experience inWorkdayimplementation/configuration support. Must have - Hands on experience configuring inWorkdaygeneral HCM, business process framework, Absence, Time tracking and reporting. Experience in otherfunctionalareas oftheWorkdayis a plus. Extensive understanding of Core HCM, compensation, time tracking and absence modules Experience withWorkdayfunctionalareas outside of Core HCM, i.e., Learning, Benefits etc is a huge plus. Understanding of supportingWorkdayinterfaces with internal/external applications and other vendorapplications Should have worked on client facing roles on different modules in both technical andfunctionalmodules. Sh...

Location: Must be based in Pune or willing to relocate. Department: Customer Success Reports To: Customer Support Manager. Position Overview: We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer service and thrives in a fast-paced SaaS environment. As a Customer Support Specialist, you will be responsible for handling complex support queries, mentoring junior team members, and collaborating with cross-functional teams to ensure customer satisfaction and success. Key Responsibilities: Advanced Customer Support: Handle escalated and complex support issues via email, chat, and phone, providing timely and effective resolutions. Mentoring and Tr...

Key Responsibilities: Ticketing System : Monitor and categorize incoming support tickets from various channels Prioritize and escalate critical tickets based on urgency and impact. Collaborate closely with cross-functional teams, including product, engineering, design, delivery to drive operational excellence and resolve complex issues. Provide first-level troubleshooting and guide users accordingly. Track ticket progress and follow up to ensure timely resolution. Data Management and Process Improvement Executing existing processes with full adherence to SOPs. Manage data (using Google sheets and dashboards) and report on efficiency of processes. Resolve operations-related issues from studen...

Independently resolve tickets within TAT and maintain quick FRT. Share timely updates with clients, attend daily meetings, complete routine tasks, update the knowledge base, boost platform usage, and attend regular training.