Position Customer Experience Executive Languages: English/Hindi, Kannada, Malayalam Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Hindi/English, Malayalam) - written and verbal Proficiency in English written and verbal communication What To Expect A challenging position with ample opportunities for personal and professional growth, along with: A fast-paced and transparent work culture in a cutting-edge CPaaS company. Learning sessions, workshops, and team-building events. Recognition programs, awards, and career development opportunities. If you're passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!
Lead the Maintenance of ISO 27001:2013 and support the organization in achieving SOC 2 Type II certification. Develop, review, and maintain information security policies, procedures, and guidelines tailored to organizational needs. Own and manage internal and external audits including coordination, evidence gathering, remediation tracking, and closure of findings. Conduct periodic internal audits and client-specific assessments, ensuring compliance with regulatory and customer requirements. Deliver security awareness training, workshops, and compliance-related sessions across teams. Create, update, and maintain clear process documentation and standard operating procedures. Collaborate with IT and engineering teams to support network design, infrastructure audits, and security hardening. Lead incident response activities including root-cause analysis, documentation, lessons learned, and implementation of corrective/preventive actions (CAPA). Manage SOC strategy, processes, alerts, case aggregation, and SLA optimization. Perform vulnerability assessments, risk analysis, and application security testing as required. Analyse and report IS events, track incidents, identify weaknesses, and ensure timely escalation and resolution. Work closely with stakeholders on custom alert integrations, tuning detection logic, and managing logs and monitoring tools. Apply knowledge of IT infrastructure, including Windows, Linux, firewalls, IDS/IPS, VPNs, proxies, and endpoint security. Ensure continuous improvements in the security posture and compliance maturity of the organization.
Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency Malayalam - written and verbal Proficiency in English written and verbal communication
Strategic HR Leadership: Develop and implement HR strategies that align with business objectives and promote a high-performance culture. Recruitment Management: Lead the recruitment process, sourcing, interviewing, and onboarding to ensure the attraction of high-quality candidates. Talent Development: Design and oversee programs for employee training, performance management, and career development to enhance workforce capabilities. Employee Relations: Foster a positive work environment by addressing employee concerns, facilitating conflict resolution, and promoting open communication. Compensation and Benefits: Oversee compensation structures, benefits programs, and employee recognition initiatives to ensure competitiveness and compliance. HR Policies and Compliance: Develop and implement HR policies and procedures that comply with local laws and industry best practices. Diversity and Inclusion: Champion diversity and inclusion initiatives to build a diverse workforce and promote an inclusive workplace culture. Data-Driven Decisions: Utilize HR metrics and analytics to measure effectiveness and inform strategic decisions. Team Leadership: Lead and mentor the HR team, providing guidance and support to ensure high-quality HR service delivery. Strong understanding of recruitment best practices, employee relations, and HR compliance. Proven ability to develop and implement HR strategies that drive business results. Excellent communication, negotiation, and interpersonal skills. Strong analytical skills and experience with HR metrics and reporting.
Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency Malayalam - written and verbal Proficiency in English written and verbal communication
Position Customer Experience Executive Languages: English/Hindi, Kannada, Malayalam Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Hindi/English, Malayalam) - written and verbal Proficiency in English written and verbal communication What To Expect A challenging position with ample opportunities for personal and professional growth, along with: A fast-paced and transparent work culture in a cutting-edge CPaaS company. Learning sessions, workshops, and team-building events. Recognition programs, awards, and career development opportunities. If you're passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!
Lead the Maintenance of ISO 27001:2013 and support the organization in achieving SOC 2 Type II certification. Develop, review, and maintain information security policies, procedures, and guidelines tailored to organizational needs. Own and manage internal and external audits including coordination, evidence gathering, remediation tracking, and closure of findings. Conduct periodic internal audits and client-specific assessments, ensuring compliance with regulatory and customer requirements. Deliver security awareness training, workshops, and compliance-related sessions across teams. Create, update, and maintain clear process documentation and standard operating procedures. Collaborate with IT and engineering teams to support network design, infrastructure audits, and security hardening. Lead incident response activities including root-cause analysis, documentation, lessons learned, and implementation of corrective/preventive actions (CAPA). Manage SOC strategy, processes, alerts, case aggregation, and SLA optimization. Perform vulnerability assessments, risk analysis, and application security testing as required. Analyse and report IS events, track incidents, identify weaknesses, and ensure timely escalation and resolution. Work closely with stakeholders on custom alert integrations, tuning detection logic, and managing logs and monitoring tools. Apply knowledge of IT infrastructure, including Windows, Linux, firewalls, IDS/IPS, VPNs, proxies, and endpoint security. Ensure continuous improvements in the security posture and compliance maturity of the organization.
Develop and implement strategic B2B marketing plans to drive lead generation and customer acquisition Create and manage compelling marketing campaigns across digital channels (SEO, SEM, email, social media) Collaborate with sales and product teams to ensure cohesive marketing strategies and messaging Analyze market trends, customer needs, and competitive positioning to inform marketing strategies Track, measure, and report on the performance of marketing campaigns, providing actionable insights for optimization Manage content creation, including whitepapers, case studies, webinars, and blog posts Foster relationships with industry influencers and partners to amplify our brand presence
Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Telegu, Tamil, Hindi, Malayalam) - written and verbal Proficiency in English written and verbal communication What To Expect A challenging position with ample opportunities for personal and professional growth, along with: A fast-paced and transparent work culture in a cutting-edge CPaaS company. Learning sessions, workshops, and team-building events. Recognition programs, awards, and career development opportunities. If you're passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!
What You'll Do Get involved in the entire customer lifecycle from on-boarding through the account growth phase Provide product training to enable the customers to realize the potential of Zeapl Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Zeapl champions at enterprise end Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach Identify opportunities of upselling and cross-selling to increase ACV Identify appropriate business use cases where Zeapl can be deployed Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Identify and process success milestones for the customers Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization Our Ideal Customer Success Specialist High-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company) A highly organized & responsive person who can multi-task with efficiency Showcases exemplary written and verbal communication skills to work along with Global Customers Has an exceptional ability to communicate and foster positive business relationships Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products Having any prior basic technical experience is like an icing on the cake Exhibits a true passion for customers and for Customer Success Knowledge of product integrations, API documents would be appreciated. What To Expect A challenging position with lots of room for growth and support for personal and professional development with a great opportunity to work with a cross-functional team along with: Competitive Salary Opportunity to work in a Product company in a vertical B2B niche SaaS. A transparent work culture that allows you to learn about the SaaS business first hand. Fun events, curated workshops, learning sessions, prices, awards & recognitions etc
Key Responsibilities: Act as the primary point of contact for enterprise customers, managing their journey from implementation through successful go-live. Provide functional leadership by guiding customers through complex CPaaS solutions implementations. Clearly understand client business challenges and use cases, providing tailored solutions. Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly. Demonstrate the value of the Zeapl.ai platform in solving client challenges. Configure the platform in line with best practices to ensure quick time-to-value. Conduct thorough platform testing to guarantee accurate configuration. Manage project plans, track progress, and report on key milestones. Lead and manage the internal project team, ensuring timely delivery. Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW). Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success. Continually refine delivery methodologies and encourage process innovation. Conduct post-implementation reviews to improve practices and customer outcomes. Qualifications: Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Telegu, Tamil, Hindi, Malayalam) - written and verbal Proficiency in English written and verbal communication
Key Responsibilities: Act as the primary point of contact for enterprise customers, managing their journey from implementation through successful go-live. Provide functional leadership by guiding customers through complex CPaaS solutions implementations. Clearly understand client business challenges and use cases, providing tailored solutions. Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly. Demonstrate the value of the Zeapl.ai platform in solving client challenges. Configure the platform in line with best practices to ensure quick time-to-value. Conduct thorough platform testing to guarantee accurate configuration. Manage project plans, track progress, and report on key milestones. Lead and manage the internal project team, ensuring timely delivery. Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW). Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success. Continually refine delivery methodologies and encourage process innovation. Conduct post-implementation reviews to improve practices and customer outcomes. Qualifications: Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Telegu, Tamil, Hindi, Malayalam) - written and verbal Proficiency in English written and verbal communication
What You'll Do Get involved in the entire customer lifecycle from on-boarding through the account growth phase Provide product training to enable the customers to realize the potential of Zeapl Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Zeapl champions at enterprise end Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach Identify opportunities of upselling and cross-selling to increase ACV Identify appropriate business use cases where Zeapl can be deployed Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Identify and process success milestones for the customers Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization Our Ideal Customer Success Specialist High-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company) A highly organized & responsive person who can multi-task with efficiency Showcases exemplary written and verbal communication skills to work along with Global Customers Has an exceptional ability to communicate and foster positive business relationships Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products Having any prior basic technical experience is like an icing on the cake Exhibits a true passion for customers and for Customer Success Knowledge of product integrations, API documents would be appreciated. What To Expect A challenging position with lots of room for growth and support for personal and professional development with a great opportunity to work with a cross-functional team along with: Competitive Salary Opportunity to work in a Product company in a vertical B2B niche SaaS. A transparent work culture that allows you to learn about the SaaS business first hand. Fun events, curated workshops, learning sessions, prices, awards & recognitions etc
Strategic HR Leadership: Develop and implement HR strategies that align with business objectives and promote a high-performance culture. Recruitment Management: Lead the recruitment process, sourcing, interviewing, and onboarding to ensure the attraction of high-quality candidates. Talent Development: Design and oversee programs for employee training, performance management, and career development to enhance workforce capabilities. Employee Relations: Foster a positive work environment by addressing employee concerns, facilitating conflict resolution, and promoting open communication. Compensation and Benefits: Oversee compensation structures, benefits programs, and employee recognition initiatives to ensure competitiveness and compliance. HR Policies and Compliance: Develop and implement HR policies and procedures that comply with local laws and industry best practices. Diversity and Inclusion: Champion diversity and inclusion initiatives to build a diverse workforce and promote an inclusive workplace culture. Data-Driven Decisions: Utilize HR metrics and analytics to measure effectiveness and inform strategic decisions. Team Leadership: Lead and mentor the HR team, providing guidance and support to ensure high-quality HR service delivery. Strong understanding of recruitment best practices, employee relations, and HR compliance. Proven ability to develop and implement HR strategies that drive business results. Excellent communication, negotiation, and interpersonal skills. Strong analytical skills and experience with HR metrics and reporting.
Act as the primary point of contact between the Solution team and Development team, managing workflow & journey implementation through successful go-live Provide functional leadership by guiding customers through complex CPaaS & CX solution implementations Clearly understand client business challenges and use cases, providing tailored solutions Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly Demonstrate the value of the Zeapl ai platform in solving client challenges Configure the platform in line with best practices to ensure quick time-to-value Manage project plans, track progress, and report on key milestones Lead and manage the internal project team, ensuring timely delivery Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW) Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success Continually refine delivery methodologies and encourage process innovation Conduct post-implementation reviews to improve practices and customer outcomes Understand APIs, their basics, and implications to guide clients and support implementation effectively
2-4 years of experience in business analytics, consulting or process excellence, roles Bachelors degree in a technical discipline (Good to have) Strong analytical and problem-solving skills; ability to structure ambiguous problems into actionable frameworks Proficiency with Excel, SQL, Python/R, or other analytics tools is a plus Excellent communication and stakeholder management skills A self-starter mindset with the ability to manage multiple priorities and drive projects independently