Position Customer Experience Executive Languages: English/Hindi, Kannada, Malayalam Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Hindi/English, Malayalam) - written and verbal Proficiency in English written and verbal communication What To Expect A challenging position with ample opportunities for personal and professional growth, along with: A fast-paced and transparent work culture in a cutting-edge CPaaS company. Learning sessions, workshops, and team-building events. Recognition programs, awards, and career development opportunities. If you're passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!

Lead the Maintenance of ISO 27001:2013 and support the organization in achieving SOC 2 Type II certification. Develop, review, and maintain information security policies, procedures, and guidelines tailored to organizational needs. Own and manage internal and external audits including coordination, evidence gathering, remediation tracking, and closure of findings. Conduct periodic internal audits and client-specific assessments, ensuring compliance with regulatory and customer requirements. Deliver security awareness training, workshops, and compliance-related sessions across teams. Create, update, and maintain clear process documentation and standard operating procedures. Collaborate with IT and engineering teams to support network design, infrastructure audits, and security hardening. Lead incident response activities including root-cause analysis, documentation, lessons learned, and implementation of corrective/preventive actions (CAPA). Manage SOC strategy, processes, alerts, case aggregation, and SLA optimization. Perform vulnerability assessments, risk analysis, and application security testing as required. Analyse and report IS events, track incidents, identify weaknesses, and ensure timely escalation and resolution. Work closely with stakeholders on custom alert integrations, tuning detection logic, and managing logs and monitoring tools. Apply knowledge of IT infrastructure, including Windows, Linux, firewalls, IDS/IPS, VPNs, proxies, and endpoint security. Ensure continuous improvements in the security posture and compliance maturity of the organization.

Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency Malayalam - written and verbal Proficiency in English written and verbal communication