Customer Support Executive

Key Responsibilities:
Act as the primary point of contact for enterprise customers, managing their journey from implementation through successful go-live.Provide functional leadership by guiding customers through complex CPaaS solutions implementations.Clearly understand client business challenges and use cases, providing tailored solutions.Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly.Demonstrate the value of the Zeapl.ai platform in solving client challenges.Configure the platform in line with best practices to ensure quick time-to-value.Conduct thorough platform testing to guarantee accurate configuration.Manage project plans, track progress, and report on key milestones.Lead and manage the internal project team, ensuring timely delivery.Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW).Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success.Continually refine delivery methodologies and encourage process innovation.Conduct post-implementation reviews to improve practices and customer outcomes.Qualifications:Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the either of language (Kannada, Telegu, Tamil, Hindi, Malayalam) - written and verbal Proficiency in English written and verbal communication