RoleBusiness Development Executive (Education Counsellor)Location- Pune- Excellent Communication skills- Must be Graduate- Only Fresher's are applicable.- Candidates must be from Pune.- Immediate Joiners.Roles & Responsibilities:- Reach out to leads through phone calls- Explains benefits and features of academic courses to students- Build and maintain positive relationship with students and parents- Address students questions and concern in actively professional manner- Guide students every step of their journey to discovering their dream University and course- Language Known-English, Hindi, Local languageInterested candidates can share their cv Contact No- 9798789955 This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Qualification-Graduate/Pursuing Graduate/12th pass Freshers are welcome Working Hours- 9:30am-6:30pm. 6 days working. Sunday Off Roles & Responsibilities - Reach out to leads through phone calls - Explains benefits and features of academic courses to students - Build and maintain positive relationships with students and parents - Address students' questions and concerns in an actively professional manner - Guide students at every step of their journey to discovering their dream university and course Language Known-English, Hindi, Local language

Key Responsibilities Provide exceptional customer support through inbound voice calls in a professional and courteous manner Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards Handle escalations if required and follow up to ensure the issue is resolved efficiently Maintain accurate records of customer interactions and transactions in the system Meet individual and team targets in terms of call handling, resolution time, and customer satisfaction metrics Requirements Possess good English communication skills Be an immediate joiner Be a graduate fresher or have completed HSC with 6 months of experience Be comfortable with night shifts

Key Resposnibilities Communicate correctly and clearly with all customers, both in written and verbal formats. Understand and state customer issues clearly using good comprehension skills. Concentrate and follow customer issues through to resolution without distraction. Compose grammatically correct, concise, and accurate written responses. Work successfully in a team environment and operate effectively when working independently. Requirements Computer knowledge/skills: Ability to use a desktop computer system. Excellent typing skills. Excellent communication skills (written and verbal), ability to communicate correctly and clearly with all customers. Good comprehension skills ability to clearly understand and state the issues customers present. Ability to concentrate follow the customer's issues without distraction to resolution. Good composition skills ability to compose a grammatically correct, concise, and accurate written response.

Looking for Freshers/ Graduates/Looking for an Immediate Joiners/]5 Days of Working Knowledge and Skills Required: Communication skills (written and verbal), Ability to communicate correctly and clearly with all customers, Good comprehension skills, Ability to concentrate, Good composition skill, Work successfully in a team environment as well as independently. Computer Knowledge/Skills: Ability to use a desktop computer system, Excellent typing skills Job Type: Full-time Health insurance, Provident Fund Schedule: US rotational shifts Supplemental pay types: Overtime pay, Performance bonus, Shift allowance, Yearly bonus Language: English (Required) Shift availability: Night Shift (Preferred).

Qualification: Graduate/Pursuing Graduate/12th pass Freshers are welcome Working Hours: 9:30am-6:30pm. 6 days working - Sunday Off Roles & Responsibilities: - Reach out to leads through phone calls - Explains benefits and features of academic courses to students - Build and maintain positive relationships with students and parents - Address students' questions and concerns in an actively professional manner - Guide students at every step of their journey to discovering their dream university and course

Role: Business Development Executive (Education Counselor) Qualification: Graduate/Pursuing Graduate/12th pass Freshers are welcome Working Hours- 9:30am-6:30pm. 6 days working. Roles & Responsibilities: 1. Reach out to leads through phone calls. 2. Explains benefits and features of academic courses to students. 3. Build and maintain positive relationships with students and parents. 4. Address students' questions and concerns in an actively professional manner. 5. Guide students at every step of their journey to discovering their dream university and course. Languages Known: English, Hindi, Local language

Rotational Shifts (Work from home) Shift : 24-7 Rotational Shift Knowledge and Skills Required Communication Skills: - Excellent communication skills (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers present - Ability to concentrate - follow customers issues without distraction to resolution - Good composition skills - ability to compose a grammatically correct, concise, and accurate written response - Work successfully in a team environment as well as independently Computer Knowledge/Skills: - Ability to use a desktop computer system - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer - Excellent typing skills - Demonstrates understanding of the Internet, Amazon.com website, and competitor websites - Demonstrates an ability to successfully navigate websites - Demonstrates a proficient knowledge of email applications - Demonstrates an ability to learn in various media - Ability to successfully adapt to changes in the work environment.

Freshers are welcome Working Hours- 9:30am-6:30pm. Roles & Responsibilities - Reach out to leads through phone calls - Explains benefits and features of academic courses to students. - Build and maintain positive relationships with students and parents - Address students' questions and concerns in an actively professional manner - Guide students at every step of their journey to discovering their dream university and courses.

UK Voice - Inbound Sales, Retention, Collections Location: Work From Home (WFH) Note: First 3 months of training will be conducted at the Pune office (WFO - Training) Roles & Responsibilities: - Inbound Sales: Handle inbound calls, promote products, and convert inquiries into sales. - Retention: Manage customer accounts, resolve issues, and retain customers. - Collections: Communicate with customers to collect payments and address concerns. Eligibility Criteria: - Qualification: Graduate or Undergraduate. - Experience: Minimum 6 months of international experience in a BPO. - Communication: Excellent verbal and written communication skills in English. - Availability: Immediate joining. Key Details: - Shifts: UK Rotational Shifts. - Off Days: Two consecutive weekly offs. - Transport: Transport facility available. Training: - The first 3 months of training will be office-based. Post-training, employees will transition to working from home (WFH). Interview Process: 1. HR Round (Virtual) 2. VNA Round (Virtual) 3. Operations Round (Virtual)

Role: Business Development Executive (Education Counsellor) Location- Pune - Excellent Communication skills - Must be Graduate - Only Fresher's are applicable. - Candidates must be from Pune. - Immediate Joiners. Roles & Responsibilities: - Reach out to leads through phone calls - Explains benefits and features of academic courses to students - Build and maintain positive relationship with students and parents - Address students questions and concern in actively professional manner - Guide students every step of their journey to discovering their dream University and course - Language Known-English, Hindi, Local language

- Looking for Freshers/Graduates/HSC with 6 months of Experience - Looking for an Immediate Joiners - 5 Days of Working - Cab facility Available - Knowledge and Skills Required: - Communication skills (written and verbal) - Ability to communicate correctly and clearly with all customers - Good comprehension skills - Ability to concentrate - Good composition skill - Work successfully in a team environment as well as independently Computer Knowledge/Skills: - Ability to use a desktop computer system - Excellent typing skills - Language : English (Required) - Location : Pune, Maharashtra - Shift availability : Night Shift (Preferred)

- Shift: US Rotational shifts (Night shift) - Both way cab facility provided Responsibilities: 1. Handle inbound customer calls and provide resolution to customer queries in a clear, professional, and timely manner. 2. Communicate effectively with customers, ensuring a high level of satisfaction. 3. Resolve customer issues, ensuring they are addressed accurately and promptly. 4. Ensure high-quality customer service standards are met consistently. Requirements: 1. Strong communication skills (verbal & written). 2. Good typing skills and attention to detail. 3. Ability to work independently and as part of a team. 4. Graduate freshers, or HSC with up to 6 months of International BPO experience. 5. Willingness to work in night shifts.

Job Title: Customer Support Analyst (International Voice Process) Job Description: We are looking for Freshers, Graduates, or candidates with up to 6 months of experience to join our dynamic team as a Customer Support Analyst. This is an excellent opportunity for individuals looking to kickstart their career in customer support with immediate joining. Key Responsibilities: - Provide excellent customer support through voice communication (International Voice Process). - Address customer inquiries and resolve issues in a professional and timely manner. - Ensure clear and effective communication with customers, demonstrating strong comprehension and composition skills. - Work efficiently both independently and within a team environment. - Meet performance targets and handle customer queries with a positive attitude. Requirements: - Education: Freshers/Graduates/HSC holders with up to 6 months of experience. Skills: - Strong written and verbal communication skills. - Ability to communicate clearly and accurately with customers. - Good comprehension and concentration skills. - Ability to work independently and in a team. - Excellent typing skills. - Language: Fluent in English (required). Computer Knowledge: - Proficient in using a desktop computer system. - Comfortable with basic computer operations and applications. - Job Type: Full-time

Role & responsibilities Reach out to potential students through calls, emails, and meetings to talk about our educational programs. Understand what students need and suggest the right courses or services for them. Explain why our courses are good and how they can benefit students. Assist students in the enrollment process, helping with forms, documents, and payments. Build strong relationships with students, parents, schools, and others involved in education. Stay updated on industry trends and competitors to provide helpful information and guidance to students. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Paid sick time Schedule: Day shift Morning shift Work Location: In person

Responsibilities/Requirements Excellent communication skills Looking for an Immediate joiner 5 Days of Working Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills - the ability to clearly understand and state the issues customers present Ability to concentrate - follow customer's issues without distraction to resolution Good composition skills - the ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Qualification Graduate/Undergraduate

We are hiring for Appointment Generation Executive to take over amix of existing accounts and new sales territory. To excel in this role youshould be an active listener, have a compelling sales personality, and a hungerto chase and close new business from cold calls and inbound warm leads. The ideal candidate will lead initiatives to generate and engage with clients to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically whenmaking plans and have demonstrated ability to execute a particular strategy. Responsibilities/Requirements Adding new accounts to the business. Account Mining - up selling opportunities, growth spectrums, and demand forecasts. Aligning with the sales goals of the organization. Revenue generation Sustained profits Sales department growth Prospect conversions Motivating the sales force Qualifications Minimum2 years of Appointment Generation Experience in B2B Domain. Strong communication and interpersonal skills.

v Customer Support Analyst (International Voice Process) Work from Office, should be comfortable with the night shift. Excellent communication skills Salary – 20k + 4,000 Night shift allowances + incentives uncapped Looking for an Immediate Joiners 5 Days of Working Graduates Freshers can apply IB Voice Quality Rotational Night Shifts Cab Facility Rotational Week Offs Knowledge and Skills Required: Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills – ability to clearly understand and state the issues customers present Ability to concentrate – follow customer's issues without distraction to resolution Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer Knowledge/Skills: Ability to use a desktop computer system Excellent typing skills Work Location : Hinjewadi, Pune Interview Process - 1. HRI 2. Versant (In Office) 3. Ops Interview (In Office) Job Type: Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person

Shift- US shift- 6 pm to 3 am (night shift) Department Workforce Management Reports to Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialler & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time perspective o Service Level management o Shrinkage & schedule adherence o AHT o Outage Management Collaboratively work with client planning team to review & provide views on forecasting accuracy To manage the outcome & efforts on the outliers Review weekly intraday & rosters Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Liaise with multiple stakeholders / departments within CC for effective delivery of all efficiency parameters Working extensively on improving efficiencies for the CC Manage ad-hoc requirements from Ops & any other functions Discuss & review daily / weekly / monthly / quarterly performances with stakeholders People engagement & performance enhancement Manage multiple teams & team performances Knowledge, skills & competencies required Functional Skills and Competencies: Functional knowledge of various workforce management tools Overall Understanding of the Workforce Management, along with operational management Understands and know the purpose of the role and how it links to the other roles Good knowledge of MS Office Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence, etc Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels Ability to make / take decisions (could be unpopular / difficult) impacting strategic outcomes appropriately and effectively Consistently demonstrates organization orientation and detail orientation Plans and organizes large-scale and long-term projects and strategies that lead to desired outcomes Customer Focus (Core) Consistently places a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs Has the ability to have difficult conversations with stakeholders constructively Considers the customer at the forefront of all decisions that are being made and ensures that value is being delivered to them Communication Skills Ensures delivery of all promises and commitments made to the customers / stakeholders Influences stakeholders and team members alike by creating positive relationships with them in order to achieve company goals Ability to translate and summarize analytical data findings into actionable recommendations Interpersonal Skills and Teamwork To be able to communicate effectively, both verbally and in writing, with India & UK stakeholders & across levels Ensures that full support is rendered to all team members in conducting their day-to-day affairs and all team decisions are supported irrespective of personal agenda Experience Minimum 12~15 years experience in Contact Centre Industry Minimum of 6~8 years experience in Workforce Management

We are looking for a dynamic and result-oriented Assistant Manager Vendor Management to support our BPO hiring in Pune. The candidate should be base out in Pune Location The role involves managing external recruitment partners, ensuring hiring targets are met, maintaining quality standards, and optimizing vendor performance to support business needs. Manage end-to-end recruitment vendor operations for volume hiring in the BPO domain. Build and maintain strong relationships with recruitment agencies and external partners. Monitor vendor performance through SLAs, TATs, and quality of hires. Coordinate with internal TA teams and business stakeholders to forecast hiring needs and align vendor support accordingly.