Analyst - Customer Support

Job Description

Rotational Shifts (Work from home) Shift : 24-7 Rotational Shift Knowledge and Skills Required Communication Skills: - Excellent communication skills (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers present - Ability to concentrate - follow customers issues without distraction to resolution - Good composition skills - ability to compose a grammatically correct, concise, and accurate written response - Work successfully in a team environment as well as independently Computer Knowledge/Skills: - Ability to use a desktop computer system - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer - Excellent typing skills - Demonstrates understanding of the Internet, Amazon.com website, and competitor websites - Demonstrates an ability to successfully navigate websites - Demonstrates a proficient knowledge of email applications - Demonstrates an ability to learn in various media - Ability to successfully adapt to changes in the work environment.