Analyst - Customer Support

As a Customer Support Analyst at unifyCX in Mangalore, you play a crucial role in ensuring the seamless operation of the company's workplace experience platform. Your responsibilities include providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance application performance and user satisfaction. With a focus on delivering efficient and exceptional customer experiences, unifyCX is a transformative AI platform that prioritizes measurable results for over 200 client programs. By leveraging a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools, such as GoTalent.AI and Voice of Customer, we aim to create superhuman customer experiences. To excel in this role, you should have a strong educational background in BCA, BSc Computers, MSc Computers, or BCOM with computers. Additionally, 1+ years of experience in application support or a similar role is preferred. Excellent verbal and written communication skills are essential for effective interaction with both technical and non-technical stakeholders. Strong analytical abilities will enable you to diagnose and resolve complex technical issues efficiently. Your key responsibilities as a Customer Support Analyst include providing first-level support for the web or app platform, diagnosing and resolving issues, assisting customers with activation and configuration, troubleshooting mobile app compatibility and cloud services, and documenting interactions in Salesforce software. You will collaborate with product development and engineering teams to escalate unresolved issues, identify support trends, and recommend product or documentation improvements. This role offers a clear career progression path from Junior Analyst to Analyst, Senior Analyst, and Team Manager, with alternative paths in Quality Analyst, Trainer, WFM Analyst, and other specialized roles. You will have the opportunity to gain technical knowledge and customer service skills, preparing you for a successful career in technical support and beyond. In a dynamic work environment with 9-hour shifts and shift changes every month, you will work as part of a supportive team that values collaboration, innovation, and continuous improvement. By staying updated on the latest technology trends and product updates, you will provide top-notch support to customers, making a real difference and contributing to a forward-thinking company. If you are passionate about technology and enjoy helping others solve technical problems, we invite you to join us at unifyCX as a Customer Support Analyst.,