Inbound Customer Service Executive

Job Description

Key role: Responsible for reviewing accounts and orders to provide balance, order status, reasons for payment declines, capturing complaints based on the Issuer in a friendly and empathetic tone when necessary. Exp: 6 Months to 2 years Location: Mysore Work mode: Work from office Shits: Ready to work in night shifts, rotational shifts Key skills required: Proficient English; speaking and writing skills. Ability to handle complex issues Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.) Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.) Call control (e.g., call direction, transitioning, etc.) Multi-tasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc) Experience with PC concepts and usage Experience with Internet and browser concepts and usage Typing-by-touch skills Other Attributes: Customer service skills based on interviews and Role Play evaluations. Able to learn and comprehend fluently in English Experience with PC learning and self-directed training in English Review of Agent background check (criminal, relevance, usage, etc.) Answer inbound calls from Card members and set up/action cases on calls. Please confirm Inbound agent skill level is reflected in the proposed pricing.