Posted:3 days ago|
Platform:
On-site
Full Time
Identify customer needs and provide appropriate service and support.
Update internal databases with relevant information regarding technical issues and customer interactions.
Coordinate with internal teams and departments to ensure timely customer query resolution.
Inform customers about new features and functionalities; promote digital channels of service.
Follow up with customers to ensure issues are resolved within the expected timelines.
Maintain customer-centricity in every interaction.
Contribute to a positive workplace environment while adhering to organizational policies.
Excellent communication skills (verbal & written).
Strong customer service orientation.
Ability to multitask and work effectively in a team environment.
Career Values
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