Customer Service

Job Description

Job Title: Inbound Customer Service and Cross Selling Executive - RA/RL Location: Airoli, Navi Mumbai About The Role As an Inbound Customer Service and Cross Selling Executive, you will be responsible for providing exceptional customer service to IDFC First Bank's retail customers, while also identifying opportunities to cross-sell and upsell the bank's products and services. Key Responsibilities Handle inbound customer calls: Respond to customer inquiries and concerns related to RA/RL products, such as home loans, personal loans, credit cards, and savings accounts. Provide customer support: Resolve customer issues and queries in a timely and professional manner. Cross-sell and upsell: Identify opportunities to cross-sell and upsell IDFC First Bank's products and services to customers. Maintain product knowledge: Stay up-to-date with IDFC First Bank's RA/RL products and services. Data entry and maintenance: Accurately enter and maintain customer data in the CRM system. This job is provided by Shine.com Show more Show less