4 Customer Assistance Jobs

About Us: Control Z is at the forefront of a revolution in the smartphone market, creating a new category of renewed devices that are greener, smarter, and better. By blending innovation with sustainability, we are redefining how smartphones are consumed. Join us in shaping the future of technology and driving this transformation. We are seeking a Product Specialist to support our sales and customer engagement initiatives, ensuring a seamless experience for our customers. Key Responsibilities: Customer Engagement: Handle inbound calls from potential and existing customers in a professional and friendly manner. Assist customers in understanding our product offerings and address any queries they may have. Sales Conversion: Drive sales by effectively converting inbound inquiries into successful transactions. Upsell and cross-sell products and services based on customer needs. Product Knowledge: Stay well-informed about all products and services to accurately explain their features, benefits, and value propositions. Provide customers with detailed insights to help them make informed purchasing decisions. Customer Assistance: Guide customers through the online purchase process and assist with any difficulties. Address customer concerns and provide effective solutions to ensure satisfaction. Achieve Sales Targets: Meet and exceed monthly sales goals, contributing to overall team success. Track and report daily, weekly, and monthly performance to the sales manager. Customer Retention: Build and maintain strong relationships with customers by offering exceptional service and follow-up support. Ensure customer satisfaction to encourage repeat business and referrals. CRM Management: Use CRM software to document all customer interactions, sales, and follow-ups. Ensure data accuracy and timely updates in customer records. Team Collaboration: Work closely with the sales and marketing teams to align on strategies, promotions, and campaigns. Participate in team meetings and contribute to sales improvement initiatives. Continuous Learning: Stay updated with the latest product information, promotions, and industry trends. Attend training sessions to enhance product knowledge and sales techniques. Key Requirements: Bachelors degree or currently pursuing a degree in Business, Marketing, Sales, or a related field. Strong communication and interpersonal skills to engage with customers effectively. Ability to understand and explain product features clearly and persuasively. Passion for sales, customer service, and technology. Basic knowledge of CRM tools and sales processes is a plus. Ability to work in a fast-paced environment and meet sales targets. Self-motivated, proactive, and a good team player Exp.- 1 year / Freshers Preferred

Customer Assistance: Assist customers with ticket purchases, reservations, and inquiries. Provide accurate information regarding ticket availability, pricing, and schedules. Ticket Processing: Process payments and issue tickets efficiently and accurately. Handle ticket modifications and cancellations, including re-booking flights and calculating refund amounts. System Management: Maintain and update ticketing systems and databases. Ensure all ticketing operations comply with airline policies. Coordination: Coordinate with event organizers or travel partners to provide up-to-date information. Collaborate with team members to ensure a seamless customer experience and support event operations. Reporting: Prepare and distribute reports on ticket sales and attendance. Maintain accurate records and documentation of ticketing transactions. Customer Support: Handle customer complaints and resolve issues promptly and professionally. Provide excellent customer service and maintain a friendly demeanor.

About Us: Control Z is at the forefront of a revolution in the smartphone market, creating a new category of renewed devices that are greener, smarter, and better. By blending innovation with sustainability, we are redefining how smartphones are consumed. Join us in shaping the future of technology and driving this transformation. We are seeking a Product Specialist to support our sales and customer engagement initiatives, ensuring a seamless experience for our customers. Key Responsibilities: Customer Engagement: Handle inbound calls from potential and existing customers in a professional and friendly manner. Assist customers in understanding our product offerings and address any queries they may have. Sales Conversion: Drive sales by effectively converting inbound inquiries into successful transactions. Upsell and cross-sell products and services based on customer needs. Product Knowledge: Stay well-informed about all products and services to accurately explain their features, benefits, and value propositions. Provide customers with detailed insights to help them make informed purchasing decisions. Customer Assistance: Guide customers through the online purchase process and assist with any difficulties. Address customer concerns and provide effective solutions to ensure satisfaction. Achieve Sales Targets: Meet and exceed monthly sales goals, contributing to overall team success. Track and report daily, weekly, and monthly performance to the sales manager. Customer Retention: Build and maintain strong relationships with customers by offering exceptional service and follow-up support. Ensure customer satisfaction to encourage repeat business and referrals. CRM Management: Use CRM software to document all customer interactions, sales, and follow-ups. Ensure data accuracy and timely updates in customer records. Team Collaboration: Work closely with the sales and marketing teams to align on strategies, promotions, and campaigns. Participate in team meetings and contribute to sales improvement initiatives. Continuous Learning: Stay updated with the latest product information, promotions, and industry trends. Attend training sessions to enhance product knowledge and sales techniques. Key Requirements: Bachelors degree or currently pursuing a degree in Business, Marketing, Sales, or a related field. Strong communication and interpersonal skills to engage with customers effectively. Ability to understand and explain product features clearly and persuasively. Passion for sales, customer service, and technology. Basic knowledge of CRM tools and sales processes is a plus. Ability to work in a fast-paced environment and meet sales targets. Self-motivated, proactive, and a good team player Exp.- 1 year / Freshers Preferred

1. Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively. 2. Utilize your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations. 3. Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise. 4. Collaborate with cross-functional teams to identify and escalate software bugs, suggesting Improvements and enhancements to our development team for a seamless user experience. 5. Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers. 6. Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience. 7. Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.