1545 Probing Jobs

The Service and Incident Management Manager will lead the Ameriprise Incident Management Team with Critical/Major incident management being the primary responsibility. This resource will be working with multiple teams across business and technologies to manage incidents and run bridges with the primary objective of reducing MTRS of incidents. Provide operational leadership and direction to technology operations team(s) including employees, contract personal and strategic vendor partners. Accountable for the availability and performance of applications and services and the seamless business consumption of them. Own production support, front-line management of incidents, small enhancements, and proactive/preventative testing and analysis (to include solution ideation, recommendation and implementation). Serve as escalation point and operational expert for issues, needs and operational requirements. Key Responsibilities Responsibilities Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines Produce documents that outline incident protocols such as how to handle cybersecurity threats Production Support Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency Maintain a professional demeanor and attitude while being assertive when leading an incident investigation Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success Ensure operational readiness thru effective handoff of technologies and services into production Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation Collaborate on system health evaluations to address performance issues and establish action plans Drive proliferation of existing technology investments and capabilities to enable business efficiencies Escalation point with vendors or users on current product capabilities and enhancement requests Escalation contact for assigned incident & problem workgroups. Monitor and perform routine performance/service-level audits to ensure optimal utilization. Accountable for scheduled and unscheduled operational maintenance tasks. Ensure escalation processes in place and utilized. Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. Liaise with technology teams to develop corrective action or workarounds to resolve incidents Leadership Provide oversight and leadership to technology operations team Delegate and prioritize work to ensure effective execution of team/function deliverables Ensure knowledge transfer and cross-training of team to effectively support the business Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management Develop, manage and champion policies and standards. Operational Requirements Provide insight into operational requirements / needs and funding conversations. Participate in the annual budget and project planning process. Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend. Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies. Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses Maintain Online knowledge cases for both users and technical support personal Vendor & Service Level Management Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. Required Qualifications Bachelor's degree in Computer Science or similar field; or equivalent work experience. 10 to 18 years of relevant experience required. Understanding of ITIL - Change, Incident, Problem, Knowledge Management Strong analytic skills including ability to identify patterns and potential issues Situation management and decision-making skills Exceptional written and verbal communication skills. Ability to multi-task and remain calm in critical situations Detail oriented Preferred Qualifications Certifications preferred: ITIL Foundation Certification Previous experience in a Critical/Major Incident Management role Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic) Solid understanding of business functional areas, systems, and capabilities Solid understanding of basic infrastructure design and operation Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.). About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Country/Region: IN Requisition ID: 29298 Work Model: Position Type: Salary Range: Location: INDIA - NOIDA- BIRLASOFT OFFICE Title: Application Designer/Developer - Salesforce.com Description: Area(s) of responsibility Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Application Designer/Developer - Salesforce.com Experience – 8-11 Years Responsibilities: Depending on the candidates experience and skill level: Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Life’s digital transformation and Client first strategy Work closely with internal business partners as a functional consultant. Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions Qualifications: University degree in Computer Science or equivalent 8+ years of enterprise application design/development experience, including 5+ years in Salesforce.com. Foundational understanding of AWS service – AWS Connect, Lambda , S3. Deep experience working with many aspects of the Salesforce platform, including Sales Cloud, Service Cloud. Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns Design and development experience using Agile project methodology Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc) Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.) Certified Salesforce.com Developer or other certifications an asset Preferred skills: Prior experience of working in Contact Center Space. Passion, Creativity and Collaboration Self driven and motivated to get results Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives Strong communication skills (written and verbal) to express ideas, thoughts and questions so that it can be understood by various audiences and meets the customers' needs Adept at working collaboratively as part of a cross functional team to deliver solutions Adept at working effectively on multi-site teams including offshore teams in India Strong analysis and problem-solving skills to break down high-level business requirements into more detail by questioning and probing for clarification Good leadership, planning and consulting skills (business and technical) A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients.

Job Role: Engineer Sales - Lab Equipment Department Sales Report to : Sales Engineer Location: (North Region) - Delhi, Haryana, Rajasthan, Uttrakahand, or Uttra Pradesh No. of vacancy: 1 Job Summary: The Sales Engineer is a vital member of the sales team, responsible for driving sales of incubator shakers/growth chambers and related equipment within a designated territory. This role involves identifying potential customers, understanding their needs, presenting technical solutions, preparing quotations, negotiating contracts, and providing post-sales support. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a passion for sales as a profession. Responsibilities: ü Lead Generation & Prospecting: Identify and qualify potential customers through various methods, including cold calling, networking, online research, attending industry events, and following up on marketing leads. ü Needs Analysis: Understand customer requirements by asking probing questions and actively listening to their needs related to incubator shakers/plant growth chambers and their research objectives. This will often involve understanding their specific research protocols, and experimental designs. ü Technical Presentations & Demonstrations: Deliver compelling technical presentations and product demonstrations, highlighting the features, benefits, and applications of the equipment that matches their requirement. Explain complex technical concepts in a clear and concise manner. ü Quotation Preparation & Negotiation: Take the support of back office to prepare accurate and competitive quotations considering customer specifications, pricing guidelines, and delivery schedules. Negotiate contract terms and close deals effectively. ü Sales Pipeline Management: Maintain a robust sales pipeline, tracking leads, opportunities, and sales activities using sales forecast accurately and consistently. ü Market Research & Competitive Analysis: Stay informed about market trends, competitor activities, and emerging technologies in the BioPharma industry. ü Customer Relationship Management: Build and maintain strong relationships with existing customers, providing ongoing support and addressing their concerns. Ensure timely payment collection, customer satisfaction and generate repeat business. ü Post-Sales Support: Collaborate with the technical support team to ensure smooth installation, commissioning, and training for customers. Address any post-sales inquiries and provide ongoing support. ü Collaboration: Work closely with other departments, including marketing, engineering, and service, to ensure seamless customer experience. ü Reporting: Regularly report on sales activities, progress against targets, and market insights to the Sales Manager. Qualifications: Experience: ü 3-5 years of experience in technical sales, preferably in the life sciences, laboratory equipment. Technical Skills: ü Good understanding of the application related to incubator shakers/plant growth chambers ü Familiarity with growth chambers, data acquisition software & compliance requirements of the Biopharma industry is a plus. Communication Skills: ü Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Sales Skills : ü Proven ability to identify and qualify leads, build rapport with customers, and close deals effectively. Software Proficiency: ü Proficiency in CRM software , Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant sales tools. Travel: ü Willingness to travel within the assigned territory. Benefits: ü Monthly CTC as per standard norms /- ü Sales commission amounting to 3% of the booking value (linked with targets, milestones) ü Health insurance worth for one person, which can be extended to the family after 5 years of service ü Paid off as per statutory norms ü Professional development opportunities by way of training ü Key Performance Indicators (KPIs): * Sales Revenue * Number of new customers acquired * Sales pipeline growth * Customer satisfaction scores * Lead conversion rate Contact: Bharathi Senior Executive – HR / Documentation www.scigenicsbiotech.com 📞 Direct: +91 97909 39609

We are hiring for Inside Sales Representative at Know-All-Edge Networks for Malad, Mumbai Job Title: Inside Sales Representative Experience: 3-4 years Job location: Malad, Mumbai Job Summary: We are looking for Inside Sales Representatives to generate leads for our sales team in order to sell Cybersecurity solutions (NGFW / Endpoint Security / Backup Solutions / Servers / storages etc) and/or services via telephone and/or email. Make outbound phone calls focused on developing buying relationships. The Inside Sales Representative will work with our existing Business Development team to perform the following activities: cold calling, prospect qualification, generating leads for Sales teams, fixing appointments, making commercial proposals etc. Key Responsibilities: Engage in cold calling to establish new business. Use CRM, datamining tool for database creation. Identify sales opportunities by exploring client needs. Understand the negotiating interests of both Know-All-Edge and the client while displaying strong technical knowledge. Follow up thoroughly on each client commitment, prospecting, qualifying, and developing profitable new account relationships. Develop and maintain a strong knowledge of leading industry trends in Security, Networking, Infrastructure & Availability Required Skills: 3-4 years of proven track record in lead generation for Cybersecurity solutions (NGFW / Endpoint Security / Backup Solutions / Servers / storages etc) and/or services via telephone and/or email. Must be motivated by cold calling, asking probing questions and gathering information. Inside Sales Skills Strong communication skills both verbal and written

Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in markets such as automotive, computing and data storage, wireless communications and artificial intelligence. Tata Electronics is a subsidiary of the Tata group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust. Job Summary: Looking for a skilled Automation Engineer with 3–5 years of hands-on experience in semiconductor or OSAT manufacturing . The candidate will be responsible for implementing, maintaining, and optimizing automation systems for front-end and back-end assembly, test, and packaging processes. This role requires close collaboration with manufacturing, MES, IT/OT, and equipment engineering teams to improve factory throughput, yield, and operational efficiency. Key Responsibilities: Design, deploy, and maintain automation solutions across packaging, test, and probing lines. Integrate equipment with MES and other factory systems (e.g., SECS/GEM, OPC, PLC, SCADA). Develop and support automation scripts, APIs, and logic for data acquisition and tool control. Lead or support Industry 4.0 initiatives, such as smart manufacturing, predictive maintenance, and robotics integration. Troubleshoot automation failures and ensure high equipment uptime. Collaborate with cross-functional teams to gather automation requirements and deliver scalable solutions. Develop and maintain system documentation, validation protocols, and SOPs. Monitor and improve automation system performance through KPIs and continuous improvement practices. Required Qualifications: Bachelor’s degree in Electronics, Electrical, Computer Science, Mechatronics, or related field. 3–5 years of experience in automation within semiconductor/OSAT manufacturing. Strong knowledge of MES, IT/OT architecture, and equipment communication protocols. Basic understanding of scripting languages (Python, VB, or C#) for automation tasks. Preferred Skills: Familiarity with smart factory, RPA, or digital twin technologies. Exposure to machine learning, data analytics, or AI-driven automation. Hands-on experience with SECS/GEM, EDA (Interface A) and equipment integration. Experience in supporting 24x7 manufacturing operations with high availability systems. Knowledge of recipe management systems (RMS) and unit-level traceability. Soft Skills: Strong analytical and problem-solving abilities. Good communication and documentation skills. Team player with a proactive, hands-on attitude.

GeekyAnts India Pvt Ltd Services 251 - 500 Employees 4.5 Reviews Bengaluru, Karnataka Location About company GeekyAnts is a design and development studio that specializes in building solutions for web and mobile that drive innovation and transform industries and lives. They hold expertise in state-of-the-art technologies like React, React Native, Flutter, Angular, Vue, NodeJS, Python, Svelte and more. GeekyAnts has worked with around 500+ clients all across the globe, delivering tailored solutions to a wide array of industries like Healthcare, Finance, Education, Banking, Gaming, Manufacturing, Real Estate and more. They are trusted tech partners of some of the world's top corporate giants and have helped small to mid-sized companies realize their vision and transform digitally. They are also the registered service suppliers for Google LLC since 2017. They provide services ranging from Web & Mobile Development, UI/UX design, Business Analysis, Product Management, DevOps, QA, API Development, Delivery & Support and more. In addition to that, GeekyAnts is the brains behind React Native's most famous UI library; NativeBase (15000+ GitHub Stars), BuilderX, Vue Native, Flutter Starter, apibeats and hold numerous other Open Source contributions to their name. GeekyAnts has offices in India (Bangalore) and the UK (London) 5 vacancy Senior Software Engineer III Technical Owner Posted 9 months ago Not Disclosed Salary 7 Years or above Experience Bengaluru, Karnataka Location Job Description We are seeking a seasoned Tech Owner (Java) with a strong background in Core Java, AWS, and Performance Engineering to work on critical banking modules. This role requires hands-on technical leadership, coordination with multiple internal and external stakeholders, and active ownership of APIs and solutioning. Core Technical Skills Required Strong in Core Java (preferably Java 17) with a solid understanding of modern concepts Proficient with Spring Boot, JSON, XML, YAML configurations Deep understanding of REST API architecture, with focus on Security, Performance, Logging, and Error Handling Experience with tools such as Postman, Swagger, ELK (Elastic Stack), AWS CloudWatch Hands-on with Deployment processes, CI/CD pipelines, and networking basics Proven AWS Cloud exposure (EC2, Lambda, API Gateway, CloudWatch, etc.) is mandatory Good knowledge of relational databases and ability to write optimized SQL queries Experience in handling application performance tuning and monitoring Key Responsibilities Act as the Technical SME for the assigned EPIC and drive solution discussions Review and approve designs and user stories with a focus on performance, security, and NFRs Lead technical conversations with OBP, product processors, and interfacing platforms Drive service discovery, troubleshooting, and clarification of technical blockers Work alongside squads, Enterprise Architects, and Engineering Managers on overall solutioning Track and resolve technical impediments, and coordinate across pods and teams Ensure accurate API documentation and maintain knowledge repositories Escalate unresolved technical issues to program managers where required Highlights No direct coding responsibilities – Focus is on analysis, architecture, review, and alignment Role requires excellent communication , probing, and stakeholder management skills Must be confident in multi-team coordination, solution reviews, and technical ownership Educational Qualifications B.Tech / B.E. degree in Computer Science Rounds description Preliminary Assessment This will be an automated video call. Please make yourself comfortable; it’s going to take approx 30 mins. Please be ready with your resume. Make sure you have a stable internet connection. This round will assess your Communication and Human Resource skills. All the best. HR Discission

Identify prospects by lead generation through calling the data base available on the net, or made available by the co-ordinator and/or owner  Identify leads by calling existing clientele of CAs, existing customers etc.  Coordinate with sales and service resources to fix appointments for demos and implementation/installation/troubleshooting etc. 2  Pass any noteworthy feedback to the coordinator and/or owner.  Probing and understanding business needs of prospect/customer to pitch right solution.  Customer Relationship Management by building good rapport with customer.

Area(s) of responsibility Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Application Designer/Developer - Salesforce.com Experience – 8-11 Years Responsibilities Depending on the candidates experience and skill level: Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Life’s digital transformation and Client first strategy Work closely with internal business partners as a functional consultant. Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions Qualifications University degree in Computer Science or equivalent 8+ years of enterprise application design/development experience, including 5+ years in Salesforce.com. Foundational understanding of AWS service – AWS Connect, Lambda , S3. Deep experience working with many aspects of the Salesforce platform, including Sales Cloud, Service Cloud. Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns Design and development experience using Agile project methodology Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc) Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.) Certified Salesforce.com Developer or other certifications an asset Preferred Skills Prior experience of working in Contact Center Space. Passion, Creativity and Collaboration Self driven and motivated to get results Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives Strong communication skills (written and verbal) to express ideas, thoughts and questions so that it can be understood by various audiences and meets the customers' needs Adept at working collaboratively as part of a cross functional team to deliver solutions Adept at working effectively on multi-site teams including offshore teams in India Strong analysis and problem-solving skills to break down high-level business requirements into more detail by questioning and probing for clarification Good leadership, planning and consulting skills (business and technical) A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients.

Sberbank Branch in India received a universal license for banking operations in the Republic of India in 2010. The main task of the Branch is servicing the Russian–Indian trade turnover, providing modern banking services and products to corporate clients participating in foreign economic activity, developing relations with banks and exchanges. The main business of the Branch is working with corporate clients and financial institutions; retail services are provided to employees of Russian foreign institution in India. Responsibilities Development of a strategy for the Indian market within the Global markets division; Assuming the Sales for Global markets product functionality, negotiations with clients / counterparties for trades to enable the bank to tactically invest/hedge across the platforms while focusing on risk-adjusted returns: through exchanges in India, in global exchanges; as well as via entering OTC deals with corporates, probing avenues via Gift City or Interbank Market on a back-to-back basis by signing ISDA and CSA agreements & exchanging VMs; as well as assisting foreign portfolio investors in investing and raising money from and to capital markets and manage the trade balance; Sales of OTC products for FDI (Russian corporates and financial institutions which set up new ventures and/or build on existing capacity by extending debt) as well as for Indians exporting to Russia in realizing payments against Russian Ruble; Potentially leveraging the existing Russia-third party country business relationship and third party country-India trade dependency; Development of investment approaches and internal regulation documents; Solving the strategic and legal challenges (in collaboration with the client relations, compliance, legal, accounting, operating and other internal teams as well as external consultants) that may arise while executing the above-mentioned tasks. Requirements Successful 5+ year experience in derivatives and fixed income instruments trading, including an extensive track record of executed OTC transactions as well as working with exchange-traded instruments; Deep practical knowledge of money markets, G-secs, bonds & debentures, OTC FX derivatives, offshore derivatives instruments (ODIs), structured products and related SEBI, RBI FEMA regulations; Professional skills in asset pricing; Developed professional communication skills; Fluent written and spoken English; Degree in economics or finance from a top university. We Offer Work in our modern office in New Delhi, India; Competitive salary and opportunities for professional development; A quarterly bonus, which is paid every quarter for the work done; Collaborative working environment in a state-of-the-art Delhi office; Professional and theme communities, support for employee initiatives; Courses in Corporate University; Opportunity to come to HQ and complete an internship at Sber.

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. RESPONSIBILITIES IN THIS ROLE WILL INCLUDE: Provide technical leadership and coaching to team members Build industry standard APIs, Integration Design Patterns and provide insight into establishing, consuming & routing messages, connectivity protocols and policy. Drive, influence, and support API quality standards Establish a culture of software craftsmanship best practices, including Test Driven Development, Continuous Integration, and Continuous Deployment Engage in Agile software development activities, including sprint planning, daily standups, retrospectives, and hackathons Working with multi cloud software architectural patterns (AWS, Salesforce). Develop efficient and effective software using Java, Spring Boot, 12-factor compliant Microservices, RESTFul APIs, Apigee, JBOSS, Cassandra for Cloud / OpenShift platform Familiarity with the Salesforce cloud platforms, services, tools and technologies UI design and development Agile, Test Driven Development (including Test Automation). Ensure adherence to and compliance with PCI rules and regulations Ensure that the technical solutions meet the customers' business goals and that customer satisfaction with the project and conclusion is high. Coordinate activities with internal / external technology owners / service providers. Consult within project team and other Delta teams, with outside vendors or consultants to ensure project or product integrity WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED The Engineering Leader position requires a BS / MS degree in a technical or scientific field with 12+ years of overall relevant experience. 10 or more years of experience in Java application development 3 or more years of experience developing with RESTful web services 3 or more years of experience with SQL or NoSQL DBMSs (Cassandra, Mongo DB) 2 or more years of experience with SDE (TDD, Automation, Agile, and DevOps). 2 or more years of experience working with a cloud platform (e.g., AWS, Salesforce) 3 or more years of demonstrated technical leadership skills 3 or more years of managing a team of technical professionals 5 or more years of experience in roles that require strong interpersonal communication and collaboration skills 5 or more years of experience in roles that required strong analytical and problem-solving skills Extensive knowledge of Java internals, JVM tuning, and troubleshooting. Experience working on Spring Boot Framework, Microservices, RESTful APIs, Apigee, JBOSS or other containers, No-SQL (e.g. Cassandra). Expertise with Angular - Preferred, HTLM, CSS, and JavaScript – required. Experience with Salesforce development STRONGLY recommended. Including: Experience Cloud, CRMA, Lightening Web Component, Visualforce, Aura, and Apex Understanding of Object modeling and deciphering custom and vendor supplied schemas. Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers. Candidate must also have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management. Additionally, candidate must be a self-learner with the ability to pick up new technologies and provide tangible results. Cultivates a customer obsessed, positive, outcome-oriented culture of accountability and partnership Knowledge of Salesforce Sales, Service, and Experience Cloud experience, using Visualforce, Apex, Aura, and LWC components – is desirable. Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment Experience in Resource Allocation, Capacity Planning & Resource utilization Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement. WHAT MAKES YOU STAND OUT? Experience in the Airline domain Experience building flexible and robust APIs used in business-critical applications. Experience mentoring associate software developers. Experience working with AWS and / or Redhat Openshift, or Salesforce (Apex, Visualforce, Aura, LWC Apex) Microservice development, on a cloud platform, using 12-factor architectural patterns. Experience in No-SQL databases (e.g., Cassandra). Demonstrating that you have a passion, and a sense of urgency to make things happen, are reliable and always perform to levels of professionalism, can produce quality work, taking pride and ownership in your work. ID: DELVC12

Duties & Responsibilities Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer’s issue towards absolute resolution. Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer Recommend available service options when necessary. Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers Accurately document customer cases and pertinent details in internal CRM Reports feedback that affects the course of Operations in a day to day basis Upholds and promotes client’s core values Meets productivity standards Competency Requirements With Basic Competency Level in ff.: Common consumer electronics, technical products, networking and WIFI Windows and Mac operating systems Computer hardware With Expert Competency Level In Ff. Customer service orientation Communication skills (oral and written) Computer navigation Sense of urgency Passion for excellence Working in teams / Interpersonal skills Work organization Product knowledge Analytical and Problem solving skills Reports To Team Leader and/ or Shift Manager Education And/or Experience Completed at least Senior High School. At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred. Work Environment The work environment is professional office workplace. Physical Demands Requires graveyard work Schedule and shift flexibility. May require non-consecutive rest days for the work week, overtime, weekend, or holiday work depending on business needs Work Demands Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in termination Able to establish, implement and continuously improve the quality information security policies assigned to him/her.

The Service and Incident Management Manager will lead the Ameriprise Incident Management Team with Critical/Major incident management being the primary responsibility. This resource will be working with multiple teams across business and technologies to manage incidents and run bridges with the primary objective of reducing MTRS of incidents. Provide operational leadership and direction to technology operations team(s) including employees, contract personal and strategic vendor partners. Accountable for the availability and performance of applications and services and the seamless business consumption of them. Own production support, front-line management of incidents, small enhancements, and proactive/preventative testing and analysis (to include solution ideation, recommendation and implementation). Serve as escalation point and operational expert for issues, needs and operational requirements. Key Responsibilities Responsibilities Act with decisive confidence and exercise influence over a wide range of individuals at all levels of business and technical leadership Ensure incidents are fully documented both during and after the incident, including gathering and recording the full incident timeline of events Collaborate with multiple teams across business and technology to ensure processes are in compliance with guidelines Produce documents that outline incident protocols such as how to handle cybersecurity threats Production Support Prioritize incidents according to their urgency and impact to the business and escalate (technical and/or hierarchical) as needed Engage team, partners and stakeholders appropriately to ensure full collaboration, multiple viewpoints and full transparency Maintain a professional demeanor and attitude while being assertive when leading an incident investigation Apply technical acumen to ask the right questions, collect the responses, set actions based on information, and to follow-up with probing questions if the response does not fit the situation Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success Ensure operational readiness thru effective handoff of technologies and services into production Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation Collaborate on system health evaluations to address performance issues and establish action plans Drive proliferation of existing technology investments and capabilities to enable business efficiencies Escalation point with vendors or users on current product capabilities and enhancement requests Escalation contact for assigned incident & problem workgroups. Monitor and perform routine performance/service-level audits to ensure optimal utilization. Accountable for scheduled and unscheduled operational maintenance tasks. Ensure escalation processes in place and utilized. Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment. Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets. Liaise with technology teams to develop corrective action or workarounds to resolve incidents Leadership Provide oversight and leadership to technology operations team Delegate and prioritize work to ensure effective execution of team/function deliverables Ensure knowledge transfer and cross-training of team to effectively support the business Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management Develop, manage and champion policies and standards. Operational Requirements Provide insight into operational requirements / needs and funding conversations. Participate in the annual budget and project planning process. Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend. Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies. Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses Maintain Online knowledge cases for both users and technical support personal Vendor & Service Level Management Primary day-to-day liaison with suppliers and vendors for assigned portfolio(s) of applications/services. Required Qualifications Bachelor's degree in Computer Science or similar field; or equivalent work experience. 10 to 18 years of relevant experience required. Understanding of ITIL - Change, Incident, Problem, Knowledge Management Strong analytic skills including ability to identify patterns and potential issues Situation management and decision-making skills Exceptional written and verbal communication skills. Ability to multi-task and remain calm in critical situations Detail oriented Preferred Qualifications Certifications preferred: ITIL Foundation Certification Previous experience in a Critical/Major Incident Management role Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence Experience with event correlation and interpretation, utilizing various monitoring tools (Dynatrace, SumoLogic) Solid understanding of business functional areas, systems, and capabilities Solid understanding of basic infrastructure design and operation Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.). About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Mercer is seeking a candidate for the following position based out our office in Gurugram. Director - Negotiations and Deal Strategy The purpose of this position is to drive business performance and operating results. This commercial role will provide support to the lines of business (LOB) in deal strategy and retention, including critical negotiation support globally to client teams serving Mercer’s largest and most complex clients. This role will also be tasked with identifying and deploying operational efficiencies and upskilling to scale the global support operations from India. We will count on you to: Collaborate directly with Client Managers, Market/Office Leaders, Relationship Managers, CoE and functions to increase deal size and improve terms on our largest Clients and Prospects on a global, regional and country level across all LOBs. Drive Incremental revenue, profitability and opportunity. Lead and mentor a team of Deal Strategy Analysts and Specialists; manage day-to-day workload and review outputs for consistency and accuracy Project management through completion – conceptualize projects; communicate a vision to the team; monitor and manage progress to timeline; review work products and deliverables; communicate results to senior business partners Drive financial visibility into client engagements and relationships, and communicate findings to business colleagues and leaders Review financial analysis and reporting produced by analysts and specialists, ensuring accuracy of process and results Provide insights, coaching and negotiation strategy. Provide expert negotiations support to client teams serving our largest and most complex clients. Create/improve product/ pitch materials to ensure that they convey value and are structured to leverage complexity and variables to provide Client options Monitor at-risk and unprofitable accounts proactively, designing corrective strategies to improve financial outcomes and client value perception Identify key trends, opportunities, and challenges in deal-making, commercial approach, and client engagement strategies to inform best practices Continuously seek process improvements, efficiencies, and opportunities to enhance financial performance and client value delivery Coordination with other MMC businesses and internal stakeholders involved in client engagements to ensure consistency and leverage cross-company synergies Support Scoping/Pricing Initiatives Co-Create and leverage existing guidelines and templates that help deliver Client friendly offers and options to maximize deal value Development of Business Case – Value Prop and ROI Measurement and reporting to help benchmark deals and show trends ROI, and results. What you need to have Minimum 12 months experience as Associate Director (F) / Director( G) Should have at least “On-Track” or equivalent rating in last appraisal. Should not be under any Performance Counselling Plan or had any official disciplinary action within the last 3 months. Should not have applied for any other IJP in the last 3 months Post graduate degree in finance, business, economics, statistics, mathematics, or similar degree (preference for an analytics-based degree) 15+ years of experience in managing high performing commercial teams, contract & negotiations, financial negotiations for products/ services on a global scope and scale, strong knowledge of services/ consulting industry desirable High level capability to conduct negotiations with Clients and internally (i.e., across functions, geo’s and businesses in an effective manner with positive results) ); Ability to influence stakeholders without direct management responsibility Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of senior executives, clients and staff Experience with financial systems and reporting, building consolidated reporting and communicating analysis to key stakeholders. What makes you stand out: Proven analytical and problem-solving skills related to developing and executing complex proposals and negotiations for a variety of consulting services Excellent verbal and written communication skills, including probing and listening skills, and the ability to present complex data with clarity Strong business acumen Ability to drive to results by making decisions in a proactive, timely way and establishing priorities with clear goals and responsibilities to achieve results. Proven project and time management skills; must be resourceful in developing alternative solutions and meeting deadlines in a real-time, fast paced environment. Support in pursuing and winning new contracts as well as renewing and expanding current contracts. Strong computing skills and the ability to navigate through multiple systems without assistance, proficient in Microsoft Office with extra emphasis on Excel and PowerPoint, and should be able to leverage AI tools. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Are you passionate about turning real-world healthcare data into actionable insights that improve patient outcomes? At Prospection , we empower better healthcare decisions by uncovering meaning from large-scale health data sets and delivering powerful, data-driven strategies. We’re looking for a Senior Analytics Consultant to join our fast-growing team. This is a hands-on role where you’ll leverage advanced data analytics, predictive modelling, and real-world data (RWD) to deliver high-impact outcomes for pharmaceutical companies, healthcare providers, and governments—across Australia and globally. About Us Prospection is a pioneer in healthcare analytics, applying machine learning, predictive modelling, and advanced SQL/Python analytics to real-world datasets—claims, EMR, registries, and supply chain. From immuno-oncology to hepatitis, our insights have supported 70+ therapy areas worldwide . What You’ll Do Support the full lifecycle of pharmaceutical products—from development to market launch and post-market monitoring—using advanced analytics to uncover key trends and opportunities. Conduct market sizing, cohort analysis, risk stratification, and KPI modelling to inform product and marketing strategies. Build and optimise automated data pipelines (e.g., in Dataiku) to improve reporting efficiency and deliver faster insights. Develop and present interactive dashboards, visualisations, and executive presentations to communicate findings to stakeholders. Partner with Sales teams to translate analytical insights into scalable, productised solutions that align with our platform vision. Collaborate with regional analytics teams, sharing best practices in predictive modelling, machine learning, and advanced SQL querying to ensure consistent quality and innovation. Mentor junior team members, promoting analytical excellence and knowledge sharing. Essential Criteria 5+ years’ experience working with pharma clients, leveraging longitudinal real-world patient datasets to solve use cases such as forecasting, brand performance tracking, prescriber targeting, segmentation, patient journeys, and omni-channel attribution. Strong solutioning mindset : able to engage directly with clients, unpack requirements through probing Q&A, translate business needs into analytical designs, and own the problem→solution path. Proven client communication skills: confident running pharma stakeholder meetings , handling back-and-forth to refine scope, and presenting insights. Team leadership: experience managing and mentoring analysts/scientists; setting standards, reviewing work, and building repeatable best practices. Technical excellence : advanced SQL (joins, windows, aggregations); Python (NumPy, pandas, scikit-learn, XGBoost); data viz in Power BI; power-user of Excel (VBA/Macros, Power Query). Able to take a brief and query/shape data end-to-end independently. Healthcare analytics background with real-world/claims/EMR data; comfortable with clinical context (e.g., indications, lines of therapy, persistence, switching) and quick to learn unfamiliar disease areas. Degree in a quantitative field (Engineering, Mathematics, Statistics, Computer Science, Health Economics) or equivalent experience. Mindset : hungry, curious, and proactive - eager to learn and continuously raise the bar for the team. Why Join Prospection? Impact: Work on projects that improve healthcare delivery and patient outcomes globally. Growth: Be part of a rapidly scaling company with career advancement opportunities. Culture: Join a collaborative, mission-driven team passionate about healthcare and data. Learning: Access professional development, mentorship, and exposure to advanced analytics technologies. If you’re ready to use your skills in SQL, Python, predictive modelling, and healthcare data analytics to make a real difference, we’d love to hear from you.

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location : On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience : 2+ Years Shift Timing : As per US Time Zones ( Monday to Friday) Package : Between 7 - 11 LPA (As per position and experience) Joining : Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals. Alligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: screening,candidate screening,us visa and employment requirements,us visa,teamwork,recruiter,sourcing skills,us visa process,communication skills,team player,communication,client handling,us healthcare recruiting,job portals proficiency,discipline,sourcing,us visa terms and process,database management,us employment legal requirements,employment legal requirements,excellent communication,healthcare recruiting,negotiation skills,us employment law,adaptability to new systems,interview coordination,social media sourcing,us visa terms,us healthcare clients,job portal search,boolean search strings,negotiation,punctuality,interview scheduling,us healthcare recruitment,us visa knowledge,interpersonal skills,cold calling,healthcare recruitment,us visa process knowledge,team collaboration,job portals,healthcare,high-paced environment,us visa terms knowledge,us healthcare,boolean search,excellent communication skills,punctual,executive search,sourcing candidates

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Process Associate, Content Moderation - English We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (PG an added advantage) Freshers are eligible Fluent in English Language Preferred qualifications Effective probing skills and analyzing / understanding skills Problem solving skills with customer centric approach Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 13, 2025, 5:48:38 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Apply before: 30-09-2025 Position: QA Tester / L1 Support Analyst Experience Required: 0-1 Years Location: Pune Employment Type: Full-time Role Overview We are looking for enthusiastic L1 Support Analysts to provide 24/7 customer support across multiple geographies. You will be the first point of contact for incoming tickets, resolve common issues using training and knowledge base, and escalate to L2 when required. This role is ideal for graduates eager to start a career in IT support, with clear opportunities to progress into higher support levels. Key Responsibilities Act as the first line of support for customer issues via ticketing tools (similar to Zendesk). Review, log, and prioritize incoming tickets; resolve wherever possible based on training. Ask probing and intelligent questions to understand issues and gather details. Escalate complex or technical issues to L2 support, providing complete case notes. Adhere to standard operating procedures (SOPs) and meet SLAs. Rotate across day and night shifts to ensure 24/7/365 coverage. Work any five days in a week (rotational roster), including weekends and national holidays, with compensatory off-days. Maintain clear communication with team members and contribute to knowledge base improvements. Requirements Any Graduate (mandatory). Completing a QA/Software Testing course will be considered a plus. Strong problem-solving and analytical skills. Excellent communication skills in English (written and verbal). Ability to work rotational 12-hour shifts including nights, weekends, and holidays. Basic familiarity with IT support and ticketing systems is desirable (training will be provided). Shift & Compensation Base Salary: 15,000 per month. Shift Allowance: 5,000 per month for extended 12-hour shifts. Night Shift Allowance: 300 per night. Work Schedule: 5 days per week (rotational), including weekends/national holidays. Compensatory offs provided. Work Location: Work-from-home for shifts; office-based when on regular business hours. But should be based in Pune. Growth Opportunities Clear career path from L1 L2 L3 Support. Ongoing training on client systems and ticket handling. International exposure supporting customers across multiple regions. Why Join Us? Opportunity to build a career in IT support with structured training. Competitive pay plus shift and night allowances. Collaborative, global team environment. Exposure to enterprise systems used across multiple industries.

Job Description We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Consumer and Community Banking Connected Commerce - Offers & Shopping, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products that are secure, stable, and scalable. Your role involves implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's objectives. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 3+ years applied experience Hands-on experience in Java, Spring, Microservices, NoSQL, JUnit, Cucumber, AWS Advanced in one or more programming language(s) - Java Experience working with Databases and ability to write SQL queries along with experience with messaging platforms. Proficiency in automation and continuous delivery methods Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages. Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred Qualifications, Capabilities, And Skills AWS Solutions Architect/Developer or advanced-level certification. Skilled in resolving code issues and proficient in Git for managing repositories and team collaboration ABOUT US

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms Foundational Services Data Protection and Recovery Product Line, you will play a crucial role as part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products with a focus on security, stability, and scalability. Job Responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands on experience with deep expertise in software automation, predictive analysis and thought leader Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more technologies - Python, ReactJS, Databases, Ansible and Splunk Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred Qualifications, Capabilities, And Skills Experience in banking/ financial domain ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Job Description A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within the Consumer & Community Banking Team, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals. Job Responsibilities Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs Defines the technical target state of their product and drives achievement of the strategy Participates in architecture governance bodies Evaluates recommendations and provides feedback on new technologies Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure and high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required Qualifications, Capabilities, And Skills Formal training or certification on Technical Architecture concepts and 5+ years applied experience. Hands-on experience in system design, application development, testing, and operational stability. Advanced proficiency in one or more programming languages (e.g., Java, Python). Experience in architecting and building highly scalable, fault-tolerant, distributed systems and micro services on cloud/distributed environments (preferably AWS). Experience in designing and building batch and streaming data pipelines. Proficiency in automation and continuous delivery methods, including automated end-to-end and performance testing. Advanced understanding of agile methodologies (CI/CD, application resiliency, security). Practical cloud-native experience. Ability to evaluate current and emerging technologies to recommend optimal solutions. Excellent analytical and problem-solving skills. Experience of the financial services industry and IT systems (preferred). Preferred Qualifications, Capabilities, And Skills Experience with modeling languages (UML, C4) and enterprise architecture frameworks (TOGAF). AWS Certification. Prior Fin-tech industry experience

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system (Siebel). Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications for a particular product/s. Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Call out problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate. Recognize and call out recurring problems, inferior processes, or outdated procedures. Accept additional projects or areas of responsibility that will improve the team’s performance. Proactively contribute to the Helpdesk team and the achievement of its goals. Required Skills & Experience: Ability to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues. Detail orientated with sound information probing skills. Well-developed analytical skills with that can problem solve and develop solutions. Flexibility with work times. EMEA Shift (12-9pm or 1-10pm) Education – Bachelors Degree Desirable/Good to have: University qualified in a field relating to the financial markets, the finance sector or business. Experience in a customer service or contact center environment preferred. Previous experience in the financial industry desirable. Expert understanding of relevant products and data. Understanding of client needs. Focus on delivering results. The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve. Willingness to undertake additional projects and responsibilities from time to time. At LSEG, we believe that creating a diverse and inclusive organization is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies, and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organization of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

JOB DESCRIPTION A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within the Consumer & Community Banking Team, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals. Job responsibilities Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs Defines the technical target state of their product and drives achievement of the strategy Participates in architecture governance bodies Evaluates recommendations and provides feedback on new technologies Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure and high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required qualifications, capabilities, and skills Formal training or certification on Technical Architecture concepts and 5+ years applied experience. Hands-on experience in system design, application development, testing, and operational stability. Advanced proficiency in one or more programming languages (e.g., Java, Python). Experience in architecting and building highly scalable, fault-tolerant, distributed systems and micro services on cloud/distributed environments (preferably AWS). Experience in designing and building batch and streaming data pipelines. Proficiency in automation and continuous delivery methods, including automated end-to-end and performance testing. Advanced understanding of agile methodologies (CI/CD, application resiliency, security). Practical cloud-native experience. Ability to evaluate current and emerging technologies to recommend optimal solutions. Excellent analytical and problem-solving skills. Experience of the financial services industry and IT systems (preferred). Preferred qualifications, capabilities, and skills Experience with modeling languages (UML, C4) and enterprise architecture frameworks (TOGAF). AWS Certification. Prior Fin-tech industry experience ABOUT US

JOB DESCRIPTION We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Consumer and Community Banking Connected Commerce - Offers & Shopping, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products that are secure, stable, and scalable. Your role involves implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Hands-on experience in Java, Spring, Microservices, NoSQL, JUnit, Cucumber, AWS Advanced in one or more programming language(s) - Java Experience working with Databases and ability to write SQL queries along with experience with messaging platforms. Proficiency in automation and continuous delivery methods Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages. Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred qualifications, capabilities, and skills AWS Solutions Architect/Developer or advanced-level certification. Skilled in resolving code issues and proficient in Git for managing repositories and team collaboration ABOUT US

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms Foundational Services Data Protection and Recovery Product Line, you will play a crucial role as part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products with a focus on security, stability, and scalability. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands on experience with deep expertise in software automation, predictive analysis and thought leader Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more technologies - Python, ReactJS, Databases, Ansible and Splunk Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred qualifications, capabilities, and skills Experience in banking/ financial domain ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience – Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Expected Candidate Profile: Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate in English, Hindi & Kannada, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Willing to work 6 days in a week Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Startek is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.