Implementation Manager

G2mhub Global

3 - 5 years

10 - 12 Lacs

noida

Posted:9 hours ago| Platform:

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Skills Required

implementation management sales project execution and resource management skills clients support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as the primary point of contact between the Solution team and Development team, managing workflow & journey implementation through successful go-live
Provide functional leadership by guiding customers through complex CPaaS & CX solution implementations
Clearly understand client business challenges and use cases, providing tailored solutions
Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly
Demonstrate the value of the Zeapl
ai platform in solving client challenges
Configure the platform in line with best practices to ensure quick time-to-value
Manage project plans, track progress, and report on key milestones
Lead and manage the internal project team, ensuring timely delivery
Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW)
Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success
Continually refine delivery methodologies and encourage process innovation
Conduct post-implementation reviews to improve practices and customer outcomes
Understand APIs, their basics, and implications to guide clients and support implementation effectively

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