Implementation Manager

About Us

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 1000+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 6+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Job Summary

This incumbent will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. S/he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success. 

This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills. 

Key Responsibilities

• Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or couple of Strategic 
• engagements of varying complexity at any given time 
• Lead the implementation services & consulting for assigned clients 
• Implementation scoping, estimating and Contract reviews 
• Work with cross departments (Sales, Product Management, Customer Value, Infrastructure) to be able to come up with solutions which help provide value to clients 
• Build strong relationships with Senior client stakeholders of Fortune 1000 companies 
• Manage project resources including Project Managers, Solution Architects, and Consultants 
• Manage project issues/risks and client expectations and escalate as needed 
• Assist in building playbooks and and benchmarks from completed projects 
• Understanding of Business processes and System architecture 
• Arranging and conducting initial Executive and CxO discussions and positioning

Skill & Experience Needed

• Bachelor's degree required 
• Professional Services Director/ Project Manager / Practice Head / Sr. Director for 3+ years 
• 12+ years of progressive consulting project management experience 
• Experience in functional or technical roles in implementation of large ERP systems is a plus 
• Independent thinking with keen problem solving skills 
• Ability to adapt to changing schedules and multiple work plans 
• High organization and prioritization skills 
• Excellent verbal, written and interpersonal skills 
• Willingness to take hands-on approach to managing client needs and troubled engagements 

Critical Knowledge, Skills and Abilities Requirements

• Very strong Stakeholder Management skills with flair to establish staring relationship and influence decision making with client execs based out of NA/ EMEA 
• Strong Program Management skills with ability to Zoom in/Zoom out of engagements based on portfolio reviews and program risk 
• Passionate about building teams, talent identification and hiring externally to help build a strong future consulting foundation 
• Excellent Team management and collaboration skills with special emphasis on establishing personal rapport with his/her team 
• Proven problem solving, risk mitigation and analytical skills 
• Ability to handle high pressure situations 
• Strong ownership to drive the projects from start to finish with maximum client delight

What You’ll Get

• Competitive salary.
• Fun-filled work culture (https://www.highradius.com/culture/)
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.