Implementation Manager

Implementation Manager Hypersonix Inc.

Department:

Reports to:

About the Role:

Implementation Manager

Responsibilities:

• Own post-sale customer relationship and act as the primary technical point of contact Drive product implementation, adoption and usage through effective onboarding, training, and ongoing support
• Work closely with clients to understand business goals and align them with product capabilities
• Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs
• Analyze customer data and work with data engineers to implement workflows Identify usage trends to proactively identify opportunities and risks
• Build dashboards or reports for customers using internal tools or integrations
• Lead business reviews, product demos, share insights, and communicate value delivered Support customers in configuring rules, data integrations, and troubleshooting issues
• Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes

Requirements:

• 8+ years of experience in Implementation, Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
• Strong SQL skills and working experience with Python or R is plus Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar Understanding of data pipelines, APIs, and data modeling
• Excellent communication and stakeholder management skills Proven track record of implementing & managing mid to large enterprise clients
• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable Ability to translate technical details into business context and vice versa

Bachelors or Masters degree in Computer Science, Analytics, Engineering, or related field

This is a remote job

Nice to Have: