Sr Technical CSM

Job Title: Senior Technical Customer Success Manager (CSM)

Location: [Remote]

Department: Customer Success / Client Solutions

Reports to: Director/VP of Customer Success

About the Role:

We are looking for a Senior Technical Customer Success Manager to join our growing team.

This is a client-facing role focused on ensuring successful adoption and value realization of our

SaaS solutions. The ideal candidate will come from a strong analytics background, possess

hands-on skills in SQL and Python or R, and have experience working with dashboarding

tools. Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities:

• Own post-sale customer relationship and act as the primary technical point of contact.

• Drive product adoption and usage through effective onboarding, training, and ongoing

support.

• Work closely with clients to understand business goals and align them with product

capabilities.

• Collaborate with internal product, engineering, and data teams to deliver solutions and

enhancements tailored to client needs.

• Analyze customer data and usage trends to proactively identify opportunities and risks.

• Build dashboards or reports for customers using internal tools or integrations.

• Lead business reviews, share insights, and communicate value delivered.

• Support customers in configuring rules, data integrations, and troubleshooting issues.

• Drive renewal and expansion by ensuring customer satisfaction and delivering

measurable outcomes.

Requirements:

• 7+ years of experience in a Customer Success, Technical Account Management, or

Solution Consulting role in a SaaS or software product company.

• Strong SQL skills and working experience with Python or R.

• Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.

• Understanding of data pipelines, APIs, and data modeling.

• Excellent communication and stakeholder management skills.

• Proven track record of managing mid to large enterprise clients.

• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.

• Ability to translate technical details into business context and vice versa.

• Bachelors or Master’s degree in Computer Science, Analytics, Engineering, or related

field.

Nice to Have:

• Exposure to machine learning workflows, recommendation systems, or pricing

analytics.

• Familiarity with cloud platforms (AWS/GCP/Azure).

• Experience working with cross-functional teams in Agile environments.