Job Title: Procurement Manager_IoT Department / Group: IoT Location: Bangalore Reporting to: CEO Roles and Responsibilities Job Overview: Experienced and proactive CSM Specialist with a strong background in semiconductors, electromechanical, and passive components . The ideal candidate will have at least 5 years of experience in supply chain or customer supply management, and be capable of effectively negotiating with suppliers, vendors, and distributors while ensuring optimal inventory levels. Role Description - Manage end-to-end customer supply chain processes for semiconductor, electromechanical, and passive components. - Negotiate pricing, terms, and delivery schedules with suppliers, vendors, and distributors. - Monitor and maintain inventory levels to ensure timely availability and avoid shortages or overstock. - Coordinate with internal teams to align supply chain activities with customer demand. - Develop strong relationships with external partners to ensure supply chain efficiency and cost-effectiveness. - Analyze supply data and generate reports to support decision-making and continuous improvement. - Resolve supply-related issues and ensure timely escalation where needed. Experience & Skills Minimum 5 years of relevant experience in customer supply management or procurement within the electronics or components industry. In-depth knowledge of semiconductors, electromechanical, and passive components. Proven track record in vendor and distributor negotiations. Strong understanding of inventory management principles. Excellent communication, analytical, and problem-solving skills. Proficiency in supply chain tools and ERP systems is a plus. Qualifications Degree in Electronics, Supply Chain Management, or related field. Experience working with global suppliers and distributors. Industry Appliances, Electrical, and Electronics Manufacturing
Job Title: Senior Technical Customer Success Manager (CSM) Location: [Remote] Department: Customer Success / Client Solutions Reports to: Director/VP of Customer Success About the Role: We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus. Responsibilities: • Own post-sale customer relationship and act as the primary technical point of contact. • Drive product adoption and usage through effective onboarding, training, and ongoing support. • Work closely with clients to understand business goals and align them with product capabilities. • Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs. • Analyze customer data and usage trends to proactively identify opportunities and risks. • Build dashboards or reports for customers using internal tools or integrations. • Lead business reviews, share insights, and communicate value delivered. • Support customers in configuring rules, data integrations, and troubleshooting issues. • Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes. Requirements: • 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company. • Strong SQL skills and working experience with Python or R. • Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar. • Understanding of data pipelines, APIs, and data modeling. • Excellent communication and stakeholder management skills. • Proven track record of managing mid to large enterprise clients. • Experience in eCommerce, retail, or consumer-facing businesses is highly desirable. • Ability to translate technical details into business context and vice versa. • Bachelors or Master’s degree in Computer Science, Analytics, Engineering, or related field. Nice to Have: • Exposure to machine learning workflows, recommendation systems, or pricing analytics. • Familiarity with cloud platforms (AWS/GCP/Azure). • Experience working with cross-functional teams in Agile environments.