Implementation Manager

As a seasoned Operations Manager with over 8 years of experience and at least 3 years in leading software implementations, you will be responsible for leading a 20+ member team managing implementations across the US, UK, and AUS regions. Your role will involve overseeing the full lifecycle of Aeka implementation projects, from planning to post Go live support. You will also manage and monitor end-to-end image migration efforts, ensuring accuracy and minimal downtime. Building and refining processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform will be crucial aspects of your responsibilities. Key Responsibilities: - Lead a 20+ member team managing implementations across multiple locations - Oversee the full lifecycle of Aeka implementation projects - Manage end-to-end image migration efforts from legacy imaging platforms to Aeka - Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption - Coordinate cross-functionally with Product, Engineering, and Customer Success - Ensure comprehensive documentation of implementation processes and client configurations - Provide regular reports on operational performance, project status, and team metrics - Monitor KPIs and reporting metrics for continuous improvement - Mentor and coach team members, conduct performance evaluations, and foster a culture of ownership and collaboration Qualifications Required: - 8+ years of experience in operations management - At least 3 years of experience in leading software implementations - Experience in high-growth, SaaS-based, or healthcare technology environment - Strong understanding of imaging technologies and workflows - Experience in managing large-scale software implementations across multiple locations - Experience in building scalable processes for operational efficiency - Excellent communication and leadership skills - Familiarity with healthcare compliance standards (e.g., HIPAA) - Experience with Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira - Prior experience working Night Shifts Location: Trivandrum Please note that familiarity with healthcare compliance standards and prior experience working with Helpdesk / Incident Management tools are desirable qualifications for this role. Your ability to effectively communicate, lead large teams, and ensure client satisfaction will be essential in this position.,