Implementation Manager

Role

About Darwinbox:

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+ global enterprises to manage their 2 million+ employees across 100+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Vedanta, Mahindra, Glenmark, Adani Wilmar, DLF, Crisil, CRED, JG Summit Group, Cebu Pacific Air, Nivea, etc.

The vision of Darwinbox is to build a world-class product company from Asia and is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and Microsoft.

About the Role:

We are looking for an experienced and dynamic AMS Manager to lead and manage the Application Management Services (AMS) team. The successful candidate will be responsible for ensuring smooth operation and continuous improvement of application services for the clients. The AMS Manager will oversee the delivery of high-quality support, enhancements, and optimization capabilities, ensuring applications meet business needs and performance standards.

Key Responsibilities:

• Lead and manage a team of AMS consultants to deliver AMS services across various enterprise clients.
• Conduct daily scrum meetings and oversee the day-to-day operations of AMS, ensuring service-level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
• Plan Onboarding of Client along with preparation and continuous enhancement of AMS account plan.
• Serve as the primary point of contact for all AMS-related enhancements and issues, both internally and with clients.
• Drive continuous improvement initiatives to enhance service delivery, reduce incidents, and improve system stability and performance.
• Work closely with cross-functional teams, including business stakeholders CXO level, Product team, Integration team and Amplify team, to ensure alignment with business goals.
• Manage application lifecycle activities, including monitoring, updates, upgrades, patches, and troubleshooting.
• Ensure process adherence and compliance of Release Management process.
• Prepare and present regular reports on AMS performance, trends, and opportunities for improvement.
• Responsible for developing teams’ growth plan and capability improvement plan.
• Foster a culture of collaboration, innovation, and accountability within the AMS team.

Key Requirements:

• 7+ years of experience in HR tech implementation, HR consulting, or HR roles.
• Undergraduate degree is mandatory. An MBA/master’s degree is preferred.
• Experience of managing teams is a must. History of dealing with senior stakeholders like CXOs will be an added advantage.
• Understanding HR or educational background in the same will be an added advantage.
• Productivity tools like MS Word, and MS PowerPoint. Ability to work with complex datasets, validate data, and use tools like MS Excel and Project management tools.
• Familiarity with service management tools (e.g. JIRA, Happy Fox) and monitoring systems