11 Implementation Management Jobs

As a Solution Architect for MS Dynamics 365 ERP, your primary responsibilities will involve gathering requirements, identifying operational and organizational challenges affecting the business, and optimizing existing business processes. You will categorize business requirements, perform gap fit analyses, and validate requirements throughout the solution lifecycle. Your role will require defining the solution architecture by mapping business requirements to functional components, evaluating build versus buy options, and selecting appropriate solution design patterns. Additionally, you will be responsible for describing and documenting the solution blueprint, including organization structures, implementation timelines, business process catalogs, solution gaps, disaster recovery strategies, integration details, business intelligence components, reporting components, and security roles. In terms of deployment, you will need to select a deployment strategy, deployment model, logical phases for solution development, alternative deployment methodologies, and solution maintenance cadence. You will also define an application lifecycle management (ALM) strategy, code management, data flow strategy, build automation capabilities, and data management strategies. Your responsibilities will extend to determining a security architecture, managing implementations, understanding Lifecycle Services (LCS) tools and methodologies, determining licensing requirements, estimating license needs, defining testing strategies, including regression testing, automated testing, performance testing, and troubleshooting performance issues. Overall, as a Solution Architect for MS Dynamics 365 ERP, you will play a crucial role in defining, designing, and implementing solutions that optimize business processes, enhance operational efficiency, and ensure the successful deployment and management of MS Dynamics 365 ERP systems.,

You will be joining our team of SONG consultants, where you will be tasked with solving customer-facing challenges across sales, service, and marketing to drive business transformation. As a Senior Manager in the Global Network Song Practice focusing on Cloud, you will have the opportunity to work in various locations including Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, and Kolkata. A mandatory requirement for this role is a Post Graduation in Business Management along with a minimum of 14 years of experience. Accenture offers an exciting career opportunity for individuals who are passionate about using in-depth frameworks and techniques to scale businesses and enhance customer experiences. If you enjoy designing, building, and implementing strategies to improve business performance in a collaborative environment, then this role is ideal for you. As part of the Strategy & Consulting Global Network Song Practice, you will collaborate with clients to optimize their marketing, sales, and customer service strategies. By leveraging key offerings such as Living Marketing, Connected Commerce, and Next-Generation Customer Care, you will assist clients in becoming more agile and customer-centric businesses. Your responsibilities will include leading a team in designing and implementing contact center transformations on Cloud platforms, managing business development initiatives, connecting with market unit leads to understand market demands, and contributing to people development by engaging in hiring and upskilling activities. Additionally, you will be involved in project delivery by leading a team of consultants in conducting design sessions, requirement gathering, solution design, and implementation activities. You will provide guidance on best practices, develop achievable strategies and operating models, and lead practice-specific initiatives such as creating reusable assets, analyzing industry trends, and proposing innovative solutions. If you are looking for a dynamic role that allows you to drive business change and work on impactful projects in the Cloud Contact Center transformation space, this position offers a platform to showcase your skills and make a significant contribution to our clients" success.,

Key Responsibilities: *Knowledge in TPA, Insurance Company, UTI TSL , Hospital Sector Understanding of the product and provide training and product demo to new and existing clients Team management/ handing team of Medical officers / quality analysts Handling operations of the accounts Meeting and understanding of the customer requirements, plan implementation Travel to the customer's site as and when required for training and implementing Ensure service levels are maintained at hospitals Establish objectives and operational criteria for accounts managed. Understand the requirements of Clients regularly and implement the process at hospitals. Motivating / retaining the team members. Develop and implement organizational policies and procedures for the facility of customers. Gathering and analyzing data (learning) and using it to plan and implement. Sitting on Team Meetings and representing the views of clients Regular Analysis for effective usage of the platform Planning and implementing strategic changes to improve service delivery. Extrapolating data for quality assurance and monitoring purposes. Regular visit to hospitals to review and streamline the process, document and share MOMs Other activities as assigned by your reporting manager.

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Key Responsibilities: * Experience in TPA, Insurance Company, UTI TSL , Hospital Sector Understanding of the product and provide training and product demo to new and existing clients Team management/ handing team of Medical officers / quality analysts Handling operations of the accounts Meeting and understanding of the customer requirements, plan implementation Travel to the customer's site as and when required for training and implementing Ensure service levels are maintained at hospitals Establish objectives and operational criteria for accounts managed. Understand the requirements of Clients regularly and implement the process at hospitals. Motivating / retaining the team members. Develop and implement organizational policies and procedures for the facility of customers. Gathering and analyzing data (learning) and using it to plan and implement. Sitting on Team Meetings and representing the views of clients Regular Analysis for effective usage of the platform Planning and implementing strategic changes to improve service delivery. Extrapolating data for quality assurance and monitoring purposes. Regular visit to hospitals to review and streamline the process, document and share MOMs Other activities as assigned by your reporting manager.

BASIC PURPOSE: The Technology Implementation Specialist plays a key role in ensuring the seamless execution of back-end implementation activities in support of enterprise programs. This individual works closely with Implementation Managers, Enterprise Solutions Directors, Product team, and other internal stakeholders to support documentation, training documentation, system staging, and data migration initiatives for the Intellify platform. The role is highly detail-oriented and process-driven, providing critical structure to support go-live readiness and operational excellence. ESSENTIAL FUNCTIONS: Own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroups. Maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation. Perform data staging and configuration setup in the Intellify platform to prepare for sales, go-live and testing activities (e.g., 2-Year staging setups). Assist with profile creation and migration support activities during client onboarding transitions. Serve as documentation lead to ensure consistent and organized records across shared implementation platforms. Proactively identify missing inputs and coordinate with internal stakeholders to resolve gaps. Collaborate cross-functionally with other support roles to ensure timelines and deliverables are met. Other duties as assigned. Must be able to perform the essential functions of the job, with or without reasonable accommodation. REPORTING RELATIONSHIPS: Director of Enterprise Operations Support QUALIFICATIONS: High attention to detail and excellent organizational skills. Ability to work independently and take initiative in a fast-paced environment. Strong understanding of system configuration principles and change management best practices. Familiarity with software testing processes, including writing and executing test cases. Excellent written and verbal communication skills; experience delivering training or support documentation is a plus. Strong analytical skills with the ability to understand business processes and translate them into technical solutions. Self-starter who thrives in a cross-functional, collaborative environment. Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environments. Proficiency in Smartsheet is required. Salesforce and Docusign experience required. Proficiency in MS Word, MS Excel, MS Visio and MS PowerPoint required. Basic knowledge of ServiceNow or other Service Desk applications. CRITICAL COMPETENCIES FOR SUCCESS: Business Acumen: Awareness of healthcare staffing technology, healthcare staffing industry, external marketplace. Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results. Ability to work independently with minimal guidance but also a team player sharing project responsibilities. Ability to multi-task, prioritize and show flexibility as needed. Ability to work under deadline pressures while maintaining a positive work environment. Demonstrate dependability, initiative, and accountability. Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside ones own team to best serve client needs and exceed the expectations of clients. Ability to communicate clearly and professionally across a broad corporate landscape. Communicate and work in a respectful, supportive manner with all teammates. Integrity: Must be seen as trustworthy by demonstrating consistency, honesty, and truthfulness or accuracy in your day-to-day actions. Demonstrate adherence and modeling of company core values while supporting company, team, and client goals. WORK CONDITIONS: Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. Must be able to perform the essential functions of the job, with or without reasonable accommodation.