318 Ticket Management Jobs - Page 4

As a Quality Coordinator at Zouma Consultancy Company, located in Mohali, you will play a crucial role in ensuring high-quality service standards through call audits, SAT score analysis, and performance evaluations. Your expertise in voice and non-voice audits, along with your ability to interact effectively with international clients, will be key to your success in this role. Key Responsibilities: - Conduct average time on call audits and evaluate Customer Satisfaction (SAT) scores to maintain service quality. - Perform voice and non-voice audits to assess process compliance and identify areas for improvement. - Provide constructive feedback and collaborate with teams to enhance their perfo...

Role Overview: As a Technical Support Specialist, your main responsibility will be to provide technical support services to customers and internal staff. You will be required to analyze and troubleshoot hardware and software issues, as well as resolve complex problems related to applications, networks, and systems. Additionally, you will be responsible for installing, configuring, and maintaining Windows, Linux, and Mac OS, identifying and resolving network and system issues, performing system backups and restores, monitoring system performance, and troubleshooting system errors. Your ultimate goal will be to ensure customer satisfaction by providing prompt and courteous service. Key Respons...

As a Service Reliability Advisor at Arm, you will play a crucial role in improving the availability and performance of Arm infrastructure by leveraging Arms AI Operations (AIOPS) and observability platforms. Your responsibilities will include: - Acting as the first line of response for all events and incidents related to the infrastructure, ensuring timely mitigation of service impact - Proactively managing core server, storage, identity, and engineering platforms - Assisting in onboarding new infrastructure and monitoring capabilities into the observability stack - Supporting and enhancing alerting and incident response workflows - Automating repetitive tasks to enhance efficiency and minim...

Job Summary Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and ex...

Job Description: Position: HR Assistant Location: Work from Home (Candidates must be based in Bangalore or Hyderabad) Shift: 24x7 (Primarily Night Shift) Experience: 0.6 Years to 1 Years Requirements: Experience: 6 months to 1 year in relevant roles Immediate joiners only Job Responsibilities: Manage time and attendance matters across multiple buildings Handle trouble ticket queues for time and attendance issues Ensure fast, accurate, and reliable data entry Resolve incoming inquiries related to time and attendance Understand attendance policies, employee groups, and applicable laws Report directly to the Time and Attendance Manager or POC Its a remote work (24X7) but candidate has to be fro...

Technical Customer support through calls, mail and remote session for troubleshooting email and messaging related issues.Should have knowledge on Email, DNS, O365 mail client configuration. Outlook configuration (SMTP IMAP POP3) Required Candidate profile ready to go for working in rotational shift, overtime. Good Communication Skills required.(Must Know DHCP,DNS Records. Email Flow) email Server knowledge

Responsibilities: * Provide technical support via phone, email & chat * Manage tickets using API system * Collaborate with development team on bug fixes * Maintain high customer satisfaction ratings *Hindi Speaking is must Provident fund

As a ERP - Senior Specialist - PLM(PDM) at NTT DATA in Hyderabad, Telangana, India, your role involves designing, building, and deploying SAP-based ERP solutions. You will be responsible for understanding business requirements, preparing as-is to be, making configuration changes, managing data conversion processes, and training end users. Your tasks will also include managing the PLM (Product Lifecycle Management) System, which tracks product development from concept to production. Here are the key responsibilities: - Estimate, design, and deliver solutions independently - Document functional specification, design specification, and development requests - Identify gaps, issues, and provide w...

Role & responsibilities Coordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority. Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. Escalate work orders to second level IT support and third level IT support as required. Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems. Develop help sheets, solutions and FAQ list for end users. Develop standard operating procedures for IT support staff that outline how problems are identified, d...

The ideal candidate should be familiar with the complete software life cycle. They must understand basics of mobile or web applications. They must be comfortable in taking support calls. Previous experience in any support software preferred. Responsibilities: • Understand our web & mobile app-based software solution. • Handle Support Calls, understand and document feedback so as tech team can resolve it. • Managing & Handling Support / Ticketing Tool. • Schedule & Manage ongoing Training to the Users. • Create / Generate Various Reports and share with the concerned team regularly Skills. • Excel, Word, PPT, Mobile App. Support, Inbound / Outbound Call Handling. • Previous experience in Softw...

Role Overview: As a member of the Help Desk team at AQR Capital Management, you will play a crucial role in providing technical support and assistance to all departments within the organization. Your primary responsibilities will include responding to initial telephone or email inquiries, troubleshooting and resolving simple hardware, software, and administrative issues, as well as installing and configuring various technologies. Working under the guidance of the Senior Help Desk lead, you will be responsible for identifying and escalating more complex problems to senior support technicians, supporting the implementation of new applications and projects, and testing and evaluating emerging t...

As an Events Specialist, you will be responsible for managing events with a focus on operational excellence, internal process adherence, and ensuring high customer satisfaction. Your role will involve planning, executing, and successfully managing events. Your key responsibilities will include: - Coordinating and executing events - Ensuring all configurations are reviewed and meeting SLAs - Following the event readiness checklist - Maintaining accurate documentation - Providing regular updates to stakeholders - Allocating tasks effectively - Providing accurate estimates and utilizing billable hours efficiently - Managing customer tickets, ensuring timely responses and resolutions - Maintaini...

Key Responsibilities Serve as the first point of contact for technical issues: answer customer inquiries via voice calls. Troubleshoot and resolve problems related to SaaS product use: configuration, integrations, performance, errors, etc. Guide customers in onboarding, setup, and best practices to maximize value from our product. Collect diagnostic data, replicate issues where possible, escalate when needed with clear reproduction steps. Maintain detailed, clear ticket records in our CRM/ticketing tool. Produce and maintain support documentation: knowledge base articles, FAQs, howto guides. Meet service level agreements (SLAs) in terms of response time, resolution time, firstcall resolution...

Job Description Hardware Asset Management Basic Asset Management knowledge. Perform various asset verification activities, PAV OF IT Store Stock Assets & FAR as per business requirement. Daily, weekly, and monthly stock reconciliation. Execute ITAM IMAC process and deployment of assets on Floors, Building. Asset handover and take over for new deployment and back-out cases. Coordination with the end users for the return assets. Asset received from the exit, break fix retrieval cases. Ensure adherence to quality / security standards defined for the engagement along with . Non-Compliance data reconciliation & closure Ticket management as per process guidelines Mandatory Skills: ITIL - IT Hardwa...

Basic Asset Management knowledge. Perform various asset verification activities, PAV OF IT Store Stock Assets & FAR as per business requirement. Daily, weekly, and monthly stock reconciliation. Execute ITAM IMAC process and deployment of assets on Floors, Building. Asset handover and take over for new deployment and back-out cases. Coordination with the end users for the return assets. Asset received from the exit, break fix retrieval cases. Ensure adherence to quality / security standards defined for the engagement along with . Non-Compliance data reconciliation & closure Ticket management as per process guidelines Mandatory Skills: ITIL - IT Hardware Asset Management.Experience: 1-3 Years.

All applicants have to mandatorily apply on BNP Career Site- https://bwelcome.hr.bnpparibas/su/a30f52f03625264e Job ID - 48321590 Applicants can directly search the JOB ID - 48321590 on https://bwelcome.hr.bnpparibas/su/a30f52f03625264e and Apply on the same. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met ...

Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Par...

Position Purpose The Application Maintenance team member will support the ISPL Data Platform team to ensure the stability and the correct execution of all the applications in Data Platform scope. He will support the development team and will help BNL Data Platform Internal team to analyze and propose solutions and on Business requests. He will be in charge of small development activities. He will also propose solutions to improve the performance and prevent failures on managed applications. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)...

As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault remedies requiring on-site presen...

Job Purpose: Assistant Manager/Manager, Oracle HCM Fusion Support Location : Noida Job Description : Highly skilled and experienced Assistant Manager for our Oracle HCM Fusion Support team. The ideal candidate will have a strong background in Oracle HCM Fusion and a proven track record of providing exceptional support and guidance to a team of support professionals. Highly skilled and experienced Assistant Manager/Manager for our Oracle HCM Fusion Support team. The ideal candidate will have a strong background in Oracle HCM Fusion and a proven track record of providing exceptional support and guidance to a team of support professionals. Responsibilities : - Oversee the day-to-day operations ...

Role Overview: As a Quality Operations Support at Sandoz, your primary responsibility is to ensure compliance with current GxP and regulatory requirements while delivering quality operations to maintain product quality compliance and regulatory workflows. Your role involves upholding Sandoz quality standards, relevant regulatory requirements, filed product quality standards, and service level agreements. Additionally, you will play a key role in supporting the implementation of service quality and process improvement projects, as well as managing CAPA within GQSI. It is vital to adhere to internal functional requirements, including KPI reporting, ticket management tools, and other internal p...

Role Overview: As an International Customer Support Associate at our company's Chennai location (Ambit IT Park), you will have a flexible work schedule in rotational shifts. Your primary responsibility will be to effectively communicate with customers via voice, telephone, and email, demonstrating good etiquette. It is essential that you are a graduate willing to work in US time zones, possess excellent customer handling skills, and have the ability to learn networking concepts. Key Responsibilities: - Communicate with customers through various channels such as voice, telephone, and email with professionalism and good etiquette. - Identify customer issues and escalate to engineers when neces...

Role Overview: Welcome to Frontline Managed Services, where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Key Responsibilities: - Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other softw...

As an ERP - Senior Specialist - PLM(PDM) at NTT DATA, your role involves designing, building, and deploying SAP-based ERP solutions. You will be responsible for understanding the business requirements, preparing as-is to be, configuring changes, data conversion processes, training end users, and addressing their day-to-day queries. Additionally, you will manage the PLM System, facilitating and tracking product development from concept through production. Your tasks will include estimating, designing, and delivering solutions independently, documenting functional specifications, design specifications, and development requests, as well as identifying gaps, issues, and providing work around sol...

As an ERP - Senior Specialist - PLM(PDM) at NTT DATA in HYDERABAD, Telangana, India, your role involves designing, building, and deploying SAP-based ERP solutions. You will be responsible for understanding business requirements, preparing as-is to be, making configuration changes, managing Data conversion processes, training end users, and addressing end users" day-to-day queries. Additionally, you will manage the PLM (Product Lifecycle Management) System to facilitate and track product development from concept through production. Your key responsibilities include: - Estimating, designing, and delivering solutions independently - Documenting functional specification, design specification, an...