215 Ticket Management Jobs - Page 4

Job description 1. Customer Support & Communication Handle inbound customer calls for field service, site calibration, and product support. Assist customers with Smart Lit SIM card usage, manuals, and connectivity issues. Coordinate service scheduling and update customers proactively. 2. Field Service Operations Assign and coordinate site visits for Field Service Engineers (FSEs). Track site service status and maintain service visit records (MoM). Support service teams in scheduling on-site calibrations and installations. 3. Documentation & Salesforce Create and close Salesforce service tickets related to field activities. Ensure timely uploading of supporting documents (offers, POs, service...

Job Title: Senior Specialist, Implementation levele-7 Location: Pune (Hybrid Mode 3 days office) Shift Timing: Afternoon shift (1:30 PM to 10:30 PM IST) to support the European region Note: Cable facility available for late hours Interview Process: 2 rounds Domain: Fintech / Payment Domain Experience Required: Minimum 36 years Job Overview: Join a customer-facing role where you'll lead technical and non-technical processing implementation projects. Youll ensure quality and reliability in electronic payment implementations while working in a dynamic, fast-paced environment. Key Responsibilities: 3 to 5 years of experience in IT systems, network technologies, and project management. Execute en...

Providing a Single Point of Contact (SPOC)for assistance with IT services under scope Classify the tickets as per Severity and Impa Acknowledge the tickets, allocate appropriate category Escalate incidents / tickets which are going beyond the service Required Candidate profile Exp - 2+ Years Location - Noida np: 30 days Generate service management reports Route service requests to the appropriate teams Log IT related tickets ankitapisal@peshr.com/ 9004076848

Providing a Single Point of Contact (SPOC)for assistance with IT services under scope Classify the tickets as per Severity and Impa Acknowledge the tickets, allocate appropriate category Escalate incidents / tickets which are going beyond the service Required Candidate profile Exp - 2+ Years Location - Noida np: 30 days Generate service management reports Route service requests to the appropriate teams Log IT related tickets ankitapisal@peshr.com/ 9004076848

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may choose to work from home in Mumbai; however, you will be required to travel to our Andheri East office 3 to 4 times a week for business requirements, meetings, or company/team events, or on short notice as needed. We are looking for an Operations Manager, IT Service Desk to lead and manage our team of IT Service Desk professionals, ensuring prompt and effective resolution of technical issues, and delivering exceptional customer service to internal and external stakeholders. Responsibilities Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution tracking, an...

Responsibilities: * Provide technical support via phone, email & chat * Manage tickets using API system * Collaborate with development team on bug fixes * Maintain high customer satisfaction ratings

We have excellent opening for the position of Technical Service Desk (Team Leader). Qualification : Any graduate Experience: 3 to 6 Yrs Job Location: Andheri (Chakala) JD as follows Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications Responsible for incident handling under SLA matrixes. Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues. Should have experience on ticking tools. Configuring MS Outlook and adding mail accounts of users in Outlo...

Role & responsibilities Act as the first point of contact for customer queries and issues. Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or ticketing systems. Identify recurring problems, escalate critical issues, and document resolutions. Use debugging tools to analyze and resolve technical concerns. Provide product walkthroughs, training, and setup assistance. Maintain FAQs and troubleshooting guides, updating them for new features. Notify customers about service disruptions and scheduled maintenance. Collaborate with internal teams to report bugs, suggest improvements, and ensure priority support. Assist with API-related queries and third-party inte...

Ensure that all SOC (Security Operations Center) tickets are handled and resolved within SLAs (Service Level Agreements). Perform detailed analysis of threats and security events, using sound analytical skills, knowledge, and experience, with a clear narrative to support conclusions. Maintain records of security events investigated, detailed notes of security incident resolution, and incident response activities, utilizing ticketing systems. Make situational incident response recommendations based on best practice security policies that address the clients business need. Research and stay up to date with current security vulnerabilities, attacks, threat actors, security advisories and the MI...

About Biotecnika Biotecnika is a leading name in the Biotech & Life Sciences industry, dedicated to empowering scientists, researchers, and professionals with cutting-edge resources, training, and support. With a commitment to innovation, education, and customer satisfaction, we bridge the gap between scientific expertise and industry demands. Required Skills & Qualifications: Any Bachelors or Masters Degree. 1-3 years of experience in customer support. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Ability to multitask and manage time efficiently. Proficiency in CRM software and customer support tools is a plus. Customer-oriented mindset ...

Basic Asset Management knowledge. Perform various asset verification activities, PAV OF IT Store Stock Assets & FAR as per business requirement. Daily, weekly, and monthly stock reconciliation. Execute ITAM IMAC process and deployment of assets on Floors, Building. Asset handover and take over for new deployment and back-out cases. Coordination with the end users for the return assets. Asset received from the exit, break fix retrieval cases. Ensure adherence to quality / security standards defined for the engagement along with . Non-Compliance data reconciliation & closure Ticket management as per process guidelines Mandatory Skills: ITIL - IT Hardware Asset Management.Experience: 1-3 Years.

As a Ticket Analyst and Manager, your primary responsibility will be to handle ticket analysis and ticket management efficiently. You will be required to address break fix issues related to configurations and conduct non-functional reviews. Additionally, pre-production verification and production support will be part of your daily tasks. You will also play a key role in applying application patches and coordinating with the Avaya team. Service maintenance activities such as reboots and certificate renewals will be carried out in collaboration with the platform team. Your attention to detail and proactive approach will be crucial in ensuring the smooth operation of the systems and application...

As a Desktop Support Specialist at Allen Lund Company, you will be responsible for providing technical support across various systems and devices to ensure a seamless user experience. Your primary focus will be on tier-one support, ticket management, hardware and software support, mobile device support, internet and network services troubleshooting, Google Workspace administration, Active Directory management, anti-virus management, and user account management. You will play a crucial role in handling end-user desktop-related issues through hands-on and remote technical assistance, ensuring timely resolution. Monitoring and responding to user requests and incidents via ticketing systems, ema...

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, ...

Key Responsibilities: Project Management : Ensure successful initiation, planning, execution, control, and completion of small or less complex projects by monitoring, tracking, and analyzing project control metrics. Leadership : Lead project development, production support, and maintenance activities. Proactively address any project issues before they escalate. Timesheets and Invoicing : Ensure timesheets and invoicing processes are completed on or before the deadline. Customer Interface : Lead customer communication for the project on a daily basis and ensure customer satisfaction. Ticket/Incident Management : Track open tickets/incidents in the queue, allocate them to resources, and ensure...

You are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join the IT team at Tietoevry. This entry-level position is ideal for recent graduates interested in starting their careers in IT support. As the Service Desk L1 Engineer, you will be the initial point of contact for customers requiring technical assistance. Your responsibilities will include providing initial support and troubleshooting for various IT issues. Key Responsibilities: First Point of Contact: You will serve as the initial contact for customers seeking technical assistance via phone, email, or Self Ticket. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, sof...

You will be responsible for managing and creating PowerBi Dashboards, generating Server Utilization Reports regularly, and maintaining server status in the master list. You should have a good understanding of Virtualization/Citrix Environment and Farms. Additionally, you will need to establish priorities, handle multiple assignments concurrently in a fast-paced work environment, and possess knowledge in Ticket Management and Change Management. Your role will involve gathering data, converting it into reports and dashboards, handling Azure and on-prem Brokered VDIs, and managing the Citrix Environment end-to-end. You will be accountable for Capacity Management for Citrix servers, Change Manag...

As a Network Support Analyst 2 in Bangalore, Karnataka (Hybrid 3 days a week) for a duration of 6+ months, you will be an integral part of a team responsible for troubleshooting and maintaining application workloads across multiple cloud environments. Your primary responsibilities will include monitoring dashboards, promptly responding to network, application, and infrastructure alerts, and managing ticket-based work. Additionally, you will handle communications with third-party vendors, data-processing vendors, and financial institutions via phone and email. Your key areas of responsibility will involve monitoring, maintaining, and troubleshooting client SaaS products and offerings at Level...

We are seeking a skilled Web Security Analyst Tier II/ Tier III to become a part of our expanding global team at Sectigo. As a Web Security Analyst, you will specialize in malware remediation, focusing on identifying and mitigating security risks related to web-based malware and cyber threats. Your responsibilities will include working on a variety of tickets, ranging from proactive website reviews to complex database infections. You will be tasked with resolving malware infections, documenting each step taken, and then communicating with customers via email to provide guidance on cleaning malware and preventing future attacks effectively. This is a full-time position based in our Chennai of...

The role of an Online Service Specialist at Solis involves providing technical support to customers in the United Kingdom and Europe. Your responsibilities will include handling remote technical support, inverter diagnostics, RMA processing, and managing customer satisfaction. This position is based in Mumbai and operates within the India time zone. Your key responsibilities will involve offering online/telephonic support for technical queries related to Solis inverters from UK and European customers. You will troubleshoot inverter and system-level issues using remote tools such as Solis Cloud and customer input. Additionally, you will be responsible for timely and effective complaint handli...

You are invited to join a dynamic team that provides Operational Support for Digital applications, including Online & Mobile Banking (OMB/OLB), Customer Relationship Management (CRM) Pega, and Account Opening (AO) platforms. As a skilled professional with 6+ to 8 years of experience, your role will involve ticket management, system monitoring, issue resolution, and collaboration to ensure optimal application performance. You will also serve as a Subject Matter Expert (SME), leading initiatives, improving processes, and ensuring system uptime. Your primary responsibilities will include 24/7 monitoring of digital applications to maintain system health and performance. You will perform daily sy...

As a Project Coordinator, you will play a crucial role in managing projects and coordinating the purchase of hardware equipment. Your responsibilities will include: - Screening the technical scope of work & Bill of Material in accordance with RFP requirements. - Understanding and documenting the exact requirements from the sales team and customers. - Conducting site surveys to architect solutions, prepare Bill of Materials, and provide budgetary quotes to the bidding team. - Organizing project kick-off meetings with relevant teams and customers to finalize the scope of work. - Collaborating with vendors for installation, commissioning, testing, and project management activities. - Coordinati...

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage...

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage...

Responsibilities: * Manage IT projects from initiation to closure. * Ensure network security through regular maintenance. * Oversee Jamf implementation and management. * Lead ticket resolution process.