215 Ticket Management Jobs - Page 8

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardi...

Job Title: Oracle Cloud HCM Benefits - Functional Consultant Experience: 7 to 10 Years (Minimum 34 years in UK or India Benefits) Location: Hyderabad / Bangalore) Industry: IT / Software Services Job Description: We are seeking an experienced Oracle Cloud HCM Benefits - Functional Consultant to manage and support the UK or India Benefits module . The ideal candidate should have a solid understanding of country-specific benefits regulations and proven experience in providing BAU support and configuration within Oracle HCM Cloud. Key Responsibilities: End-to-end ownership of UK or India Benefits configuration in Oracle Cloud HCM Configure and optimize Benefits modules in compliance with local ...

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training t...

Overview Skills:- HR Finance and IT systems, HRIS Systems, Reach and finance systems understanding, Basic skills should be in HR systems or source systems, Query management or ticket management either in finance or HR Location: - Hyderabad, Bangalore, Gurgaon Experience :- 3-5 Years Shift Timings :- 2.00 pm - 11.00 pm Reach Lite Analyst Omnicom Global Solutions, Hyderabad, Telangana, India. We are hiring a Reach Lite Analyst to support key processes across Reach Lite and Microsoft Dynamics 365. This role involves updating AX panels, resolving onboarding/offboarding issues via Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. ...

Process flight, hotel & tour bookings accurately using GDS (Amadeus, Sabre, Galileo) or other booking systems. Issue tickets, manage reservations & handle cancellations/modifications. Assist customers with fares, schedules & travel policies. Required Candidate profile Experience in ticketing (GDS preferred) or travel agency operations. Strong attention to detail and multitasking skills. Excellent communication and customer service skills

All applicants have to mandatorily apply on BNP Career Site- https://bwelcome.hr.bnpparibas/su/a30f52f03625264e Job ID - 48321590 Applicants can directly search the JOB ID - 48321590 on https://bwelcome.hr.bnpparibas/su/a30f52f03625264e and Apply on the same. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met ...

ServiceNow platform responsible for actively monitoring and managing the flow of tickets within service queues, ensuring efficient distribution of work to available agents by prioritizing tasks based on urgency and other criteria

What youll be doing... This position exists to drive sales plans that support gross adds as well as revenue growth; and is a liaison between Business Sales, Sales Operations, and Marketing Organizations supporting daily processes, policies, and procedures for wireless systems within the Verizon Business Group. This role is key for technical troubleshooting and problem-solving with internal teams, business, and vendor partners. Owns incidents from the triage through resolution for their respective business groups. Applies agnostic techniques to identify problems, investigate causes, contact vendors, apply appropriate solutions, and fully own incidents to completion. Also owns the EzTracker sy...

Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates Department: IT Support Industry: Automobile Location: Chennai Reports To: IT Manager / Help Desk Supervisor Job Summary: We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator . This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services. Key Responsibilities: Serve as the first point of contact for IT support queries from users. Log and manage support tickets in ...

Hi, We are hiring for the Leading ITES Company for HRO - Darwin Lead Role. Job Description: 1. Benefits & Payroll Operations: Manage incidents and JIRA tickets related to benefits data issues and track them to closure. Monitor integration failures and coordinate with vendors for resolution. Support and own the Process Manager in Darwin box to mark payroll completion. Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team. 2. Annual & Ad hoc Benefits Management: Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth). Maintain and update site content on the benefits portal in case of ve...

Location : Remote - Work from home Shift : Primarily 02:00 PM 10:30 PM IST (with flexibility for overlap and critical escalations across time zones as needed) Experience : Minimum 5 years in technical support, including 2-3 years in a leadership position Overview Are you driven by the thrill of solving complex client challenges in a dynamic and innovative tech landscape? Join us! Were looking for a skilled and proactive Support Manager to lead our technical support team across multiple levels (L1 L2 & L3 Support). This role requires a strong background in AWS services and a practical understanding of managed IT support operations. The ideal candidate will not only guide the team in adherence...

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case...

Smart infrastructure from Siemens makes the world a more connected and caring place "“ where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, sw...

About Us: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and dedicated Tech Support Executive to join our team in Bangalore. The ideal candidate will have 1-3 years of experience in providing technical support for software or hardware systems and be proficient with Freshdesk ticketing systems. This role demands strong problem-solving s...

Job Summary: We're seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with ...

Job Responsibilities: Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports ...

Exp Required -2-5yrs Job description For Renewal operations Manage a queue of incoming Operations Requests in Salesforce.com and complete requests in a timely manner. purnima.prometheus@gmail.com or whtsapp on 9220927729

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,

Greetings from CMS Computers India Pvt Ltd !! We have job opportunity for Support Lead position in Noida. Total experience - 5+ Years Job Description - Bachelors degree in information technology, Computer Science, or related field with 5+ years of experience Professional certifications like Microsoft Certified Systems Administrator (MCSA) are preferred. Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer Lead and manage a team of support engineers to deliver timely and efficient post-production support. Hands on experience in overseeing day-to-day support operations. Ability to diagnose, troubleshoot basic technical issues, and pro...

Job Title: Industry Operations Engineer Location: Hinjewadi Phase 1, Pune Company Overview: Join one of the fastest-growing IT services companies, where innovation and cutting-edge technology drive our growth. We deliver scalable, data-driven solutions to global clients. Job Summary: We are seeking a detail-oriented and proactive Industry Operations Engineer to join our growing team. The ideal candidate will have hands-on experience with operations, client management, and process improvement. You will be responsible for managing workflows, handling operational escalations, coordinating with clients, and ensuring smooth project execution. Prior experience in the energy industry will be consid...

Role & responsibilities Supervise the operation of earthmoving equipment (excavators, bulldozers, loaders, dumpers, JCBs, etc.). Plan and allocate machinery as per project/site requirements. Monitor daily maintenance checks, fuel usage, and servicing schedules. Enforce strict safety measures for operators and ground staff. Manage and guide machine operators and support staff. Conduct daily toolbox talks and assign work duties. Work closely with Project Engineers, Site Managers, and Supervisors Operate the weighbridge system to record accurate weights of incoming and outgoing vehicles. Ensure proper weighing of raw materials, finished goods, and other loads. Generate and maintain weighment sl...

Job Description Hardware Asset Management Basic Asset Management knowledge. Perform various asset verification activities, PAV OF IT Store Stock Assets & FAR as per business requirement. Daily, weekly, and monthly stock reconciliation. Execute ITAM IMAC process and deployment of assets on Floors, Building. Asset handover and take over for new deployment and back-out cases. Coordination with the end users for the return assets. Asset received from the exit, break fix retrieval cases. Ensure adherence to quality / security standards defined for the engagement along with . Non-Compliance data reconciliation & closure Ticket management as per process guidelines Mandatory Skills: ITIL - IT Hardwa...

Providing a Single Point of Contact (SPOC)for assistance with IT services under scope Classify the tickets as per Severity and Impa Acknowledge the tickets, allocate appropriate category Escalate incidents / tickets which are going beyond the service Required Candidate profile Exp - 2+ Years Location - Noida np: 30 days Generate service management reports Route service requests to the appropriate teams Log IT related tickets ankitapisal@peshr.com/ 9004076848

Role & responsibilities Greet and direct visitors in a professional and friendly manner, Answer and direct phone calls to the appropriate recipient, Manage and coordinate office activities and operations to secure efficiency, Perform basic accounting tasks such as invoicing and expenses, Assist with scheduling meetings, appointments, and travel arrangements, Maintain and organize office supplies and inventory, Handle incoming and outgoing mail and packages, Provide administrative support to executives and staff as needed.

Role & responsibilities Greet and direct visitors in a professional and friendly manner, Answer and direct phone calls to the appropriate recipient, Manage and coordinate office activities and operations to secure efficiency, Perform basic accounting tasks such as invoicing and expenses, Assist with scheduling meetings, appointments, and travel arrangements, Maintain and organize office supplies and inventory, Handle incoming and outgoing mail and packages, Provide administrative support to executives and staff as needed.