215 Ticket Management Jobs - Page 7

Position Purpose The Application Maintenance team member will support the ISPL Data Platform team to ensure the stability and the correct execution of all the applications in Data Platform scope. He will support the development team and will help BNL Data Platform Internal team to analyze and propose solutions and on Business requests. He will be in charge of small development activities. He will also propose solutions to improve the performance and prevent failures on managed applications. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)...

Application Support L1 Ref: JN-052025-775399 Experience: 12 years (Preferred) Shift: 247 rotational (Night shift cab drop to metro station provided) Interview Mode: Face-to-Face Only Job Summary We are looking for a highly motivated and technically adept L1 Application Support Analyst to join our service operations team. This role involves providing exceptional technical assistance and customer service across applications and systems, ensuring minimal downtime and high user satisfaction. Key Responsibilities Troubleshoot and resolve software, application, and code-related issues via phone, email, and chat. Analyze incidents and identify root causes to deliver effective solutions. Document al...

Position: L1 Salesforce Support Specialist Experience: 4+ Years Location: Coimbatore Hybrid Shift: Rotational Shift Mandatory Skills: Service Desk, Salesforce Job Description: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves diagnosing and resolving basic technical issues, escalating more complex problems to higher support levels, and ensuring a high level of customer service. Key responsibilities: Tier 1 Activities Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand. Initial Triage and Troubleshooting of Issues, using predetermined runbooks User Management ...

Job Summary: We're seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with ...

Key Responsibilities: Manage and assign support tickets across all channels(tickets, chats, calls) Ensure timely resolution and SLA compliance Escalate delays and communicate with customers Maintain ticket hygiene and share regular reports

Purpose of this position - The Support Expert (3rd Level Support SW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support SW/HW) impacts in these main areas: • Effective and custo...

At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences. Join our Global Finance Community and elevate your career in an environment where you can thrive! As Finance Operational Excellence, we support our global network from India, ensuring seamless financial processe...

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc)...

Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Par...

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

Responsibilities: Manage travel itineraries & bookings Provide consulting services on destinations & options Handle client calls with expertise Meet sales targets through ticket sales Maintain accurate records of bookings Annual bonus

Req ID: 316819 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Specialist - 360 IT support to join our team in Hyderabad, Telangana (IN-TG), India (IN). Position Overview What is the nature of the position and its services provided to the client 360 IT Support APP and hardware Asset Management Conference room and technologies support Mobility device support Ad hoc project support Client's Business Problem to Solve (Role Importance and Details) What are the key client solutions this position provides...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Key Responsibilities: Handle inbound and outbound calls, emails, and chats Resolve customer queries and complaints efficiently Maintain accurate records of customer interactions Follow company policies and quality standards Collaborate with team members to meet service goals Adapt to rotational shift schedules including night shifts Candidate Profile: Good command of spoken and written English Graduate or undergraduate degree holders Prior BPO experience preferred but freshers can apply Strong multitasking and problem-solving skills Ability to work under pressure and meet targets Immediate joiners preferred

Key Responsibilities: Manage inbound and outbound customer calls, emails, and chats Resolve customer queries and complaints efficiently Maintain accurate records of customer interactions and transactions Follow company policies and quality standards Collaborate with team members to achieve departmental goals Adapt to rotational shift schedules including night shifts Candidate Profile: Good command over spoken and written English Graduate or undergraduate degree holders Prior experience in BPO preferred but freshers can apply Strong multitasking and problem-solving skills Ability to work under pressure and meet targets Immediate joiners preferred

Key Responsibilities: Handle inbound or outbound customer interactions via phone email or chat Deliver accurate and efficient support in areas such as data services customer service or technical processes Maintain up-to-date records and ensure compliance with client guidelines Collaborate with internal teams to resolve issues and enhance client satisfaction Achieve performance metrics including quality accuracy and turnaround time Adapt quickly to changing processes and client requirements Candidate Profile: Proficiency in English for both spoken and written communication Graduate or undergraduate with strong analytical and customer service skills Prior experience in international KPO or BPO...

Key Responsibilities: Handle inbound and outbound calls or chats related to flight bookings or ride requests Assist customers with itinerary changes, cancellations, refunds, billing, and technical issues Ensure high customer satisfaction through effective problem-solving and communication Maintain records of customer interactions using internal tools and CRM systems Adhere to process guidelines, call quality standards, and daily targets Candidate Profile: Excellent fluency in English (verbal and written) Prior experience in international voice or blended processes preferred Quick learner with strong multitasking skills Comfortable with night shifts and rotational work schedules Undergraduate...

Key Responsibilities: Manage inbound and outbound calls as well as email/chat support Resolve customer issues promptly and accurately Document all interactions in CRM systems Meet defined service level agreements (SLAs) and quality benchmarks Work closely with internal teams to ensure smooth resolution of queries Maintain professionalism and adherence to company policies Candidate Profile: Ability to handle both voice and blended processes Strong customer handling and multitasking skills Familiarity with CRM and ticketing tools preferred Graduate/Undergraduate candidates can apply Open to freshers and experienced professionals Immediate joiners are highly preferred

Key Responsibilities: Manage inbound and outbound calls as well as email/chat support Resolve customer issues promptly and accurately Document all interactions in CRM systems Meet defined service level agreements (SLAs) and quality benchmarks Work closely with internal teams to ensure smooth resolution of queries Maintain professionalism and adherence to company policies Candidate Profile: Ability to handle both voice and blended processes Strong customer handling and multitasking skills Familiarity with CRM and ticketing tools preferred Graduate/Undergraduate candidates can apply Open to freshers and experienced professionals Immediate joiners are highly preferred

We are looking for a proactive, dynamic, and professional candidate for the position of Associate Client Support . The ideal candidate will serve as the Single Point of Contact (SPOC) for clients, manage day-to-day coordination with SAP consultants, track client tickets, and ensure timely communication and updates on project progress. Key Responsibilities: Act as the Single Point of Contact (SPOC) for clients on assigned SAP projects. Coordinate daily with consultants to track and update the status of client tickets. Manage scheduling and participation in client meetings and project calls. Communicate client requirements, feedback, and issues clearly to internal teams. Maintain structured do...

Job Overview: The IT Support Engineer is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic technical support, troubleshooting common IT issues, and escalating complex problems to higher-level support teams. The Support Engineer plays a crucial role in ensuring smooth operations of the Plant IT infrastructure & Applications. This position requires excellent communication and problem-solving skills, a strong customer service orientation, and a foundational understanding of IT Infrastructure and applications concepts. Responsibilities: First Point of Contact: Serve as the initial point of contact for IT-related queries, incidents...

International Travel Consultant / Assistant - Ahmedabad About Us: All 4 Season is a leading player in the travel industry based in Ahmedabad and Mumbai, dedicated to providing exceptional travel experiences to our clients. We have a dynamic team and a global presence that has made us a trusted choice for travelers around the world. Position Title: International Ticketing Executive and Assistant Location: Ahmedabad, India Position Summary: We are looking for a detail-oriented and experienced International Ticketing Executive and Assistant to join our team in Ahmedabad. In this role, you will be responsible for handling all aspects of international flight bookings, including reservations, tick...

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...