Job Summary: We're seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!

Role Objective: To lead and manage the administration function across facilities, vendor operations, employee logistics, and compliance for the Noida office, ensuring efficient, secure, and cost-effective administrative support to meet organizational requirements. Key Responsibilities: Strategic Administration & Facility Oversight Lead all office and facility management activities including space planning, upkeep, utilities, AMC management, and service desk coordination. Ensure business continuity through robust facility support, risk mitigation (fire safety, physical security), and vendor SLAs. Liaise with building management and internal teams for seamless infrastructure management. Vendor Governance & Procurement Control Evaluate, negotiate, and manage third-party vendors for housekeeping, cafeteria, courier, travel, security, office supplies, and AMC services. Track contract lifecycle management (renewals, SLAs, terminations) with clear documentation and performance reviews. Drive cost optimization while ensuring quality and reliability of services. People Logistics, Travel & Transport Manage transport services, driver deployment, fuel usage tracking, and vehicle documentation compliance. Oversee employee travel management (domestic/international bookings, visa support, travel desk functioning). Facilitate logistics for onboarding, seating, welcome kits, relocation support, and asset allocation. Compliance, Safety & Governance Ensure adherence to statutory norms (PFMS, fire safety, ISO readiness, FSSAI licensing, etc.) and maintain audit documentation. Oversee environmental health and safety (EHS) procedures including evacuation drills, hygiene protocols, and facility security controls. Lead workplace safety and administrative audits in coordination with internal stakeholders. Administration Reporting & Budget Management Prepare and manage admin budgets, forecast operating expenses, and ensure timely vendor payments in coordination with Finance. Maintain MIS reports for admin costs, asset tracking, compliance logs, and contract statuses. Present monthly dashboards to leadership on admin KPIs and operational improvements. People & Team Management Lead the admin team including support staff, and outsourced manpower. Drive a culture of service excellence, responsiveness, and continuous process improvement within the admin function. Required Skills & Competencies: Strong leadership and operational management skills. Sound knowledge of facility management tools and vendor SLAs. Excellent negotiation, budgeting, and cost-control capabilities. Proficiency in MS Excel, procurement tools, and asset management systems. Strong interpersonal skills to engage with vendors, stakeholders, and internal teams. Educational Qualification: Graduate in any discipline (preferably BBA/B.Com); MBA or Certification in Facilities/Operations Management is preferred. Experience: 812 years of experience in administration and facility management, with at least 3+ years in a managerial role, preferably in IT/ITES or product-based companies. Preferred Attributes: Experience in handling multi-location or mid-to-large scale office setups (200–500+ headcount). Exposure to global workplace standards and audit processes (ISO, ISMS, GDPR). Strong analytical mindset with the ability to introduce automation and improve service quality. Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. Role & responsibilities

Position Title Technical Recruiter Department Human Resource Manager AVP HR and Administration Employment Status (FT/PT/Contract)Contract One Year Location Noida Office (Daily Monday to Friday from 11:30 AM to 8:30 PM) Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios of intellectual property without having to max out their daily to-do-lists. Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more. Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality! The Position We are seeking a motivated and detail-oriented Technical Recruiter to join our Talent Acquisition team. In this role, you will be responsible for identifying, attracting, and hiring top talent to help us scale specially our engineering, product and professional services teams. You will partner closely with hiring managers to understand hiring needs and deliver an exceptional candidate experience. What will you do: Collaborate with hiring managers to define job requirements and candidate profiles. Source potential candidates through a variety of channels (LinkedIn, job boards, social media, referrals, etc.). Screen resumes and conducts initial phone/video interviews. Manage the full recruitment lifecycle from sourcing to offer negotiation and onboarding support. Maintain and update candidate information in the HRIS system to support global access. Build a strong talent pipeline for current and future technical roles. Coordinate interviews and provide timely feedback to candidates and stakeholders. Monitor recruiting metrics to optimize hiring efficiency. Stay up to date on industry trends and best practices in technical and non-technical recruiting. Requirements: Bachelors degree in human resources, IT, or related field. 23 years of experience in technical recruiting, ideally in a fast-paced or tech-focused environment. Proven experience hiring for roles such as software engineers, data scientists, DevOps, QA, QC and other IT positions. Proficiency with sourcing tools and techniques (Boolean search, LinkedIn Recruiter, GitHub, Stack Overflow). Strong interpersonal, communication, and organizational skills. Familiarity with ATS platforms. Ability to manage multiple priorities and work independently. Preferred Qualifications: Experience recruiting globally or in multiple time zones. Familiarity with diverse sourcing strategies. Knowledge of basic technical concepts and terminology. What We Offer: Competitive compensation and benefits package Dynamic and collaborative work environment Opportunities for professional growth and development Flexible working hours options Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. Our 5 Stage Recruitment Process 1. Review - We review applications and screen based on a variety of criteria 2. Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity 3. Interview - We will conduct 2-3 stages of interviews via Zoom/In-person 4. Task - Finalists will complete a small task to show off their skills. 5. Offer - We will make an offer to the candidate that we feel would excel most in the role. Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

Job Description: Director - India Finance and Accounting Location : Noida, India. This is a full-time role based in Noida, requiring regular in-office presence (in hybrid working model) Reports To : Primary reporting to Global CFO, with a dotted line to Managing Director India and Global Controller. Will also work closely with India Operations and HR for local budgeting, payroll governance, and inter-departmental planning. Position Summary: The Director Finance will lead the finance function for the India GCC, acting as a strategic partner to business leadership while ensuring financial governance, compliance, and operational excellence. This role requires expertise in financial planning & analysis (FP&A), controllership, taxation, contract review, statutory compliance, and stakeholder management within a global matrix structure. Key Responsibilities: Strategic Financial Leadership: Partner with global finance teams and India leadership to drive financial strategy aligned with business objectives. Oversee long-term financial planning, budgeting, forecasting, and performance management. Provide financial insights and recommendations to support strategic decision-making. Controllership & Compliance: Ensure adherence to local and global accounting standards (IFRS/GAAP) and regulatory requirements. Oversee statutory audits, internal controls, and compliance with India-specific laws (Companies Act, FEMA, GST, Income Tax, Corporate Secretarial etc.). Manage all direct and indirect tax matters, including transfer pricing and tax assessments. Manage corporate secretarial activities including board meetings, statutory records and filings, and liaison with regulatory authorities. FP&A and Cost Management: Drive annual operating plans, rolling forecasts, and variance analysis. Lead cost optimization initiatives and financial efficiency programs across functions. Monitor KPIs and ensure financial targets are met. Treasury and Cash Flow Management: Manage treasury operations, including cash flow forecasting, fund management, and banking relationships. Implement effective working capital management processes. Service Leadership: Build, lead, and mentor a high-performing finance team providing accounting and finance related services to the global finance organization. Expected to lead a team of 2 to 3 finance professionals in India, with responsibility for mentoring, upskilling, and performance management. Foster a culture of continuous improvement and collaboration. Stakeholder Engagement and Reporting: Act as the primary finance liaison between India GCC, global headquarters, and external stakeholders (auditors, regulators, banks). Demonstrated ability to work in a global virtual environment across time zones and cultures is essential. Qualifications: CA, CPA, MBA Finance, or equivalent qualification. 15+ years of progressive finance experience, with at least 5+ years in a leadership role within a multinational GCC or technology services environment. Strong understanding of Indian financial regulations, tax laws, and corporate governance standards. Proven experience in financial strategy, FP&A, controllership, and treasury management. Experience working in a matrixed global organization is preferred. Skills & Competencies: Strategic financial leadership with hands-on execution capability. Strong business acumen and commercial mindset. Excellent communication, stakeholder management, and influencing skills. High integrity, with a proactive and solution-oriented approach. Strong analytical, problem-solving, and team management abilities. Cross-cultural collaboration skills and experience with virtual finance teams across geographies. Equal Opportunity We are committed to creating an inclusive and diverse workplace. All qualified applicants will be considered without regard to race, gender, religion, sexual orientation, or disability status.