Job Summary: We're seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!
Role Objective: To lead and manage the administration function across facilities, vendor operations, employee logistics, and compliance for the Noida office, ensuring efficient, secure, and cost-effective administrative support to meet organizational requirements. Key Responsibilities: Strategic Administration & Facility Oversight Lead all office and facility management activities including space planning, upkeep, utilities, AMC management, and service desk coordination. Ensure business continuity through robust facility support, risk mitigation (fire safety, physical security), and vendor SLAs. Liaise with building management and internal teams for seamless infrastructure management. Vendor Governance & Procurement Control Evaluate, negotiate, and manage third-party vendors for housekeeping, cafeteria, courier, travel, security, office supplies, and AMC services. Track contract lifecycle management (renewals, SLAs, terminations) with clear documentation and performance reviews. Drive cost optimization while ensuring quality and reliability of services. People Logistics, Travel & Transport Manage transport services, driver deployment, fuel usage tracking, and vehicle documentation compliance. Oversee employee travel management (domestic/international bookings, visa support, travel desk functioning). Facilitate logistics for onboarding, seating, welcome kits, relocation support, and asset allocation. Compliance, Safety & Governance Ensure adherence to statutory norms (PFMS, fire safety, ISO readiness, FSSAI licensing, etc.) and maintain audit documentation. Oversee environmental health and safety (EHS) procedures including evacuation drills, hygiene protocols, and facility security controls. Lead workplace safety and administrative audits in coordination with internal stakeholders. Administration Reporting & Budget Management Prepare and manage admin budgets, forecast operating expenses, and ensure timely vendor payments in coordination with Finance. Maintain MIS reports for admin costs, asset tracking, compliance logs, and contract statuses. Present monthly dashboards to leadership on admin KPIs and operational improvements. People & Team Management Lead the admin team including support staff, and outsourced manpower. Drive a culture of service excellence, responsiveness, and continuous process improvement within the admin function. Required Skills & Competencies: Strong leadership and operational management skills. Sound knowledge of facility management tools and vendor SLAs. Excellent negotiation, budgeting, and cost-control capabilities. Proficiency in MS Excel, procurement tools, and asset management systems. Strong interpersonal skills to engage with vendors, stakeholders, and internal teams. Educational Qualification: Graduate in any discipline (preferably BBA/B.Com); MBA or Certification in Facilities/Operations Management is preferred. Experience: 812 years of experience in administration and facility management, with at least 3+ years in a managerial role, preferably in IT/ITES or product-based companies. Preferred Attributes: Experience in handling multi-location or mid-to-large scale office setups (200–500+ headcount). Exposure to global workplace standards and audit processes (ISO, ISMS, GDPR). Strong analytical mindset with the ability to introduce automation and improve service quality. Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. Role & responsibilities
Position Title Technical Recruiter Department Human Resource Manager AVP HR and Administration Employment Status (FT/PT/Contract)Contract One Year Location Noida Office (Daily Monday to Friday from 11:30 AM to 8:30 PM) Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios of intellectual property without having to max out their daily to-do-lists. Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more. Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality! The Position We are seeking a motivated and detail-oriented Technical Recruiter to join our Talent Acquisition team. In this role, you will be responsible for identifying, attracting, and hiring top talent to help us scale specially our engineering, product and professional services teams. You will partner closely with hiring managers to understand hiring needs and deliver an exceptional candidate experience. What will you do: Collaborate with hiring managers to define job requirements and candidate profiles. Source potential candidates through a variety of channels (LinkedIn, job boards, social media, referrals, etc.). Screen resumes and conducts initial phone/video interviews. Manage the full recruitment lifecycle from sourcing to offer negotiation and onboarding support. Maintain and update candidate information in the HRIS system to support global access. Build a strong talent pipeline for current and future technical roles. Coordinate interviews and provide timely feedback to candidates and stakeholders. Monitor recruiting metrics to optimize hiring efficiency. Stay up to date on industry trends and best practices in technical and non-technical recruiting. Requirements: Bachelors degree in human resources, IT, or related field. 23 years of experience in technical recruiting, ideally in a fast-paced or tech-focused environment. Proven experience hiring for roles such as software engineers, data scientists, DevOps, QA, QC and other IT positions. Proficiency with sourcing tools and techniques (Boolean search, LinkedIn Recruiter, GitHub, Stack Overflow). Strong interpersonal, communication, and organizational skills. Familiarity with ATS platforms. Ability to manage multiple priorities and work independently. Preferred Qualifications: Experience recruiting globally or in multiple time zones. Familiarity with diverse sourcing strategies. Knowledge of basic technical concepts and terminology. What We Offer: Competitive compensation and benefits package Dynamic and collaborative work environment Opportunities for professional growth and development Flexible working hours options Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. Our 5 Stage Recruitment Process 1. Review - We review applications and screen based on a variety of criteria 2. Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity 3. Interview - We will conduct 2-3 stages of interviews via Zoom/In-person 4. Task - Finalists will complete a small task to show off their skills. 5. Offer - We will make an offer to the candidate that we feel would excel most in the role. Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.
Job Description: Director - India Finance and Accounting Location : Noida, India. This is a full-time role based in Noida, requiring regular in-office presence (in hybrid working model) Reports To : Primary reporting to Global CFO, with a dotted line to Managing Director India and Global Controller. Will also work closely with India Operations and HR for local budgeting, payroll governance, and inter-departmental planning. Position Summary: The Director Finance will lead the finance function for the India GCC, acting as a strategic partner to business leadership while ensuring financial governance, compliance, and operational excellence. This role requires expertise in financial planning & analysis (FP&A), controllership, taxation, contract review, statutory compliance, and stakeholder management within a global matrix structure. Key Responsibilities: Strategic Financial Leadership: Partner with global finance teams and India leadership to drive financial strategy aligned with business objectives. Oversee long-term financial planning, budgeting, forecasting, and performance management. Provide financial insights and recommendations to support strategic decision-making. Controllership & Compliance: Ensure adherence to local and global accounting standards (IFRS/GAAP) and regulatory requirements. Oversee statutory audits, internal controls, and compliance with India-specific laws (Companies Act, FEMA, GST, Income Tax, Corporate Secretarial etc.). Manage all direct and indirect tax matters, including transfer pricing and tax assessments. Manage corporate secretarial activities including board meetings, statutory records and filings, and liaison with regulatory authorities. FP&A and Cost Management: Drive annual operating plans, rolling forecasts, and variance analysis. Lead cost optimization initiatives and financial efficiency programs across functions. Monitor KPIs and ensure financial targets are met. Treasury and Cash Flow Management: Manage treasury operations, including cash flow forecasting, fund management, and banking relationships. Implement effective working capital management processes. Service Leadership: Build, lead, and mentor a high-performing finance team providing accounting and finance related services to the global finance organization. Expected to lead a team of 2 to 3 finance professionals in India, with responsibility for mentoring, upskilling, and performance management. Foster a culture of continuous improvement and collaboration. Stakeholder Engagement and Reporting: Act as the primary finance liaison between India GCC, global headquarters, and external stakeholders (auditors, regulators, banks). Demonstrated ability to work in a global virtual environment across time zones and cultures is essential. Qualifications: CA, CPA, MBA Finance, or equivalent qualification. 15+ years of progressive finance experience, with at least 5+ years in a leadership role within a multinational GCC or technology services environment. Strong understanding of Indian financial regulations, tax laws, and corporate governance standards. Proven experience in financial strategy, FP&A, controllership, and treasury management. Experience working in a matrixed global organization is preferred. Skills & Competencies: Strategic financial leadership with hands-on execution capability. Strong business acumen and commercial mindset. Excellent communication, stakeholder management, and influencing skills. High integrity, with a proactive and solution-oriented approach. Strong analytical, problem-solving, and team management abilities. Cross-cultural collaboration skills and experience with virtual finance teams across geographies. Equal Opportunity We are committed to creating an inclusive and diverse workplace. All qualified applicants will be considered without regard to race, gender, religion, sexual orientation, or disability status.
Job Title IT Infrastructure Engineer/System Administrator Job Location – Noida Key Responsibilities: Operation Skills Administration of laptops, desktops and server systems that utilize industry best practices to meet corporate objectives. IT ticket management, End-user remote support, Office 365 support and and resolving a variety of internal hardware/software issues. Active directory user management, permissions, access rights, and storage allocations Deploy EC2, Antivirus, local firewalls, encryption, and all host security configuration. Monitor and manage IT cloud environments on AWS - Windows and Linux based. Manage daily audit processes, backup process, SentinelOne reports, Patch management reports and group notifications etc Work closely with Dev/QA/Prod/Support teams to provide support. Manage, Monitor, and fix issues generated from applications, cloud and security system Handle operating system security patching and monitoring. Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches. Follow Information security policies and procedures to maintain security Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices. Worked on AWS monitoring tools and server hosting Technical Skills/Experience: Working technical knowledge of network, Laptops, desktops, and platform operating systems, including MS Office, MS Windows 8, 10, 11 and Server 2016 and beyond. Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, Working experience with AWS Hands-on software and hardware troubleshooting experience. Experience documenting and maintaining configuration and process information. Soft Skills: Self-Learner: self-motivated and directed, with keen attention to detail. Strong customer service orientation, this role will involve regular interaction with internal employees. Ability to present ideas and solutions in user-friendly language. Good written and oral communication skills; good interpersonal skills are key to this role! Strong analytical and problem-solving abilities Ability to effectively prioritize and execute tasks. Ability to conduct research into hardware and software issues and products as required. Educational Background/ Other Requirements University degree in the field of computer science 3 years relevant work experience. Certifications in Microsoft and/or AWS system technologies beneficial Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled). MUST be willing and able to go into the office for shifts (this role is primarily onsite)
The Position Rightsline is looking for a full-time Technical Analyst (TA). This is an interdisciplinary position, combining elements of software development and business analysis. Primarily, a Technical Analyst will configure our enterprise-class business software product to the specific needs of our customers and contribute to all aspects of an implementation life cycle, from requirements to solutions engineering to go-live. You will often work concurrently on several projects of varying sizes. With the expertise you will achieve as a TA, there will be many opportunities to work with other Rightsline teams. This position offers an exceptional balance of variety and challenge! **We are looking to fill this role in a remote environment** What you will do: Engineer and create solutions that address the specific and often complex needs of our customers. This will include analyzing and contributing to requirements, coding in our powerful proprietary language, using SQL Server and C# as required. Recommend solutions designed to meet the needs of business users following best practices Take ownership of and manage several projects at once, working independently and in teams Analyze and respond to a wide variety of configuration issues and questions Follow all best practices and procedures as established by the company What you will bring to the role: Degree in Computer Science, Information Technology, or other technical degrees with strong academic performance or equivalent experience Min. 2 yrs of practical experience with a programming language Experience with SQL Ability to review functional requirements, analysis and design documents and provide feedback on solutions. Exposure to or training in accounting, finance or other business processes A highly analytical mindset and the ability to interpret business needs into solutions Exposure to object oriented software design Excellent verbal and written communication skills Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly Ability to demonstrate self-motivation, ownership of assigned work and time-management skills Compensation: Competitive Compensation and Health & Dental Benefits The Rightsline Advantage At Rightsline we encourage inclusiveness, purpose and innovation. We offer flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment. Rightsline was the very 1st cloud-based rights and contract management platform, so were used to innovation. Were also used to incredible growth if you’re into that sort of thing. You will become part of an amazing culture with a supportive executive team, smart colleagues who truly care, and a global team that’s been rocking this virtual collaboration thing since before anyone had ever heard the term COVID19. You’ll often hear “Yes, let’s try that!” and then have the chance to execute your ideas. You will grow more here than you would at any other company. That’s a promise. A People First Company - 4.8 rating on Glassdoor Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.
The Position The Solution Analyst reports directly to the Manager of Solutions and is supported by the Director of Solutions. This role is responsible for designing, configuring, and deploying the Rightsline platform to streamline rights and royalties operations across a diverse client base. As a key customer-facing resource, the Solution Analyst works closely with stakeholders to gather requirements, analyze data, and translate business needs into scalable, system-driven solutions. The role serves as the primary solution liaison between Rightsline and the client, ensuring successful delivery of core configurations, system integrations, and process enhancements throughout the project lifecycle. **We are looking to fill this role in a remote environment** What you will do: Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions Lead the definition, testing, training, implementation, data migration, and support of system requirements Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans Manage risks and alert manager to potential escalations and issues of importance Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders Arrange and administer training where required for customers to promote the change management approach of the implementation Conduct reviews of and analyze business and information technology processes What you will bring to the role: Minimum 3 years of experience in a Business Analyst or Software Implementation position Bachelor's degree Information Technology, or related field. Excellent analytical, organizational and presentation skills Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly Ability to review functional requirements, analysis and design documents and provide feedback Ability to make sound judgment and resolve problems without supervision Experience in the data modeling and Structured Query Language (SQL) is preferred, but not required Experience with either supporting, contributing or managing Financial Systems is preferred, but not required Ability to clearly and effectively communicate, both written and verbally, with internal and external audiences Excellent knowledge and ability in the use of the Microsoft Office or Google Workspace Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.