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Voice/Blended Process Professional

Voice/Blended Process Professional

Linchpin Technologies

0 - 4 years

0 - 4 Lacs

Gurgaon / Gurugram Haryana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Call center operations Chat process handling Email Support CRM system usage Ticket management Workflow tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Manage inbound and outbound calls as well as email/chat support Resolve customer issues promptly and accurately Document all interactions in CRM systems Meet defined service level agreements (SLAs) and quality benchmarks Work closely with internal teams to ensure smooth resolution of queries Maintain professionalism and adherence to company policies Candidate Profile: Ability to handle both voice and blended processes Strong customer handling and multitasking skills Familiarity with CRM and ticketing tools preferred Graduate/Undergraduate candidates can apply Open to freshers and experienced professionals Immediate joiners are highly preferred

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Voice/Blended Process Professional