CCE || American Airline/Uber Process Linchpin Technologies

0.0 - 5.0 years

0 - 5 Lacs

Mohali, Punjab, India

On-site

Key Responsibilities: Handle inbound and outbound calls or chats related to flight bookings or ride requests Assist customers with itinerary changes, cancellations, refunds, billing, and technical issues Ensure high customer satisfaction through effective problem-solving and communication Maintain records of customer interactions using internal tools and CRM systems Adhere to process guidelines, call quality standards, and daily targets Candidate Profile: Excellent fluency in English (verbal and written) Prior experience in international voice or blended processes preferred Quick learner with strong multitasking skills Comfortable with night shifts and rotational work schedules Undergraduate/Graduate Freshers with strong communication skills may also apply Immediate joiners preferred

Posted 1 month ago

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Apple/ Dyson International Process|| CSE Linchpin Technologies

0.0 - 4.0 years

0 - 4 Lacs

Mohali, Punjab, India

On-site

Key Responsibilities: Manage inbound and outbound calls as well as email/chat support Resolve customer issues promptly and accurately Document all interactions in CRM systems Meet defined service level agreements (SLAs) and quality benchmarks Work closely with internal teams to ensure smooth resolution of queries Maintain professionalism and adherence to company policies Candidate Profile: Ability to handle both voice and blended processes Strong customer handling and multitasking skills Familiarity with CRM and ticketing tools preferred Graduate/Undergraduate candidates can apply Open to freshers and experienced professionals Immediate joiners are highly preferred

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Voice/Blended Process Professional Linchpin Technologies

0.0 - 4.0 years

0 - 4 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

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