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Service Desk Coordinator

Service Desk Coordinator

Apidel Technologies

3 - 8 years

2 - 7 Lacs

Pune

Posted:11 hours ago| Platform:

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Skills Required

Ticket Queue Monitoring Helpdesk Support IT Support SLA Management service desk coordinator NOC Operations Service Desk Management ServiceNow Ticket Hygiene Service Desk Ticket Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Manage and assign support tickets across all channels(tickets, chats, calls) Ensure timely resolution and SLA compliance Escalate delays and communicate with customers Maintain ticket hygiene and share regular reports

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Apidel Technologies

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Service Desk Coordinator