Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage. We are looking for a candidate who would like to use and deepen his or her knowledge of customer service in ICT. We're looking for someone who wants to use English language at work on everyday basis. We offer a position that allows great flexibility of time in 24/7 shifts. Our headquarter is in Europe, Czech Republic and we have a team of 12 people in India. All support will be provided, team leader is in India. www.neeco.com As Customer services coordinator, you will: be the first point of contact for any customer’s requirement or request maintain thorough knowledge of the customers and our services ensure client satisfaction by meeting their defined requirement perform other duties as identified and ensure client satisfaction What you should have: Technical or ICT knowledge is an advantage (ITIL, ITSM, CCNA certification is a great advantage) Customer service experience of at least 2 years Knowledge of Networking is desirable Advanced knowledge of English Excellent communication and organization skills Flexibility to work on 24/7 shifts (night and weekend shifts can be remote work from home) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Experience: Customer service: 2 years (Required) Networking and other ICT: 2 years (Required) Language: English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)
As a Service Desk Coordinator, your role involves ensuring smooth coordination of service requests, effective communication with clients and internal teams, and enhancing overall efficiency of service processes. Your strong organizational skills, attention to detail, and enjoyment of working with people make you a perfect fit for this position. Key Responsibilities: - Full responsibility for receiving, processing, and managing service requests on time. - Coordinating workflows across teams and maintaining effective communication with clients. - Searching for local field engineers/technicians, managing daily communication with them, and coordinating their work on-site. - Supporting colleagues with purchasing goods, arranging technical solutions and services, monitoring deliveries, and ensuring quality. - Handling technical issues reported by clients, actively working to identify solutions, and selecting the right technician or product to resolve the issue. - Accurate data handling, including invoicing and cost tracking, with strong attention to detail and adherence to internal processes. Client and Supplier Communication: - Engage in professional and empathetic communication with clients (mainly via email) and suppliers (email/phone). - Maintain positive relationships and proactively resolve issues that may arise during service delivery. Quality and Profitability of Service Orders: - Contribute to optimizing service quality and pricing for maximum efficiency and profitability. - Identify potential risks and propose preventive measures. Reporting and Escalations: - Prepare and contribute to regular reports on service orders, project status, and KPI performance. - Support the resolution of escalated issues and assist with task prioritization based on urgency and business impact. What we expect: - Previous experience in order coordination, administration, or customer support (experience in IT/service environment is an advantage). - Excellent organizational skills and ability to multitask effectively. - Strong communication skills and customer-oriented mindset. - Accuracy, reliability, and proactive approach. - Familiarity with internal systems (CRM, ticketing tools, etc.) is an advantage. - Good command of English (written and spoken). - Willingness to work in shifts in the future as part of a global support coverage. What we offer: - Opportunity to be part of interesting international projects. - Collaboration with a supportive and professional team. - Possibility for career growth and development. Experience: - Service technician: 1 year (Required) - Customer service: 2 years (Required) - Computer networking: 2 years (Preferred) Language: - English (Required) Shift Availability: - Day Shift (Preferred),
Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage. Are you an experienced Customer Service professional ready to take the next step in your career? We’re looking for a Customer Services Team Leader to lead our Indian Customer Services team and ensure smooth daily operations, excellent client communication, and high-quality service delivery. What you’ll do As a Team Leader, you will: Oversee daily operations of the Customer Services team, ensuring timely and accurate order processing. Act as the main point of contact for clients, maintaining a professional and customer-focused approach. Lead, motivate, and support the team through regular 1-on-1 meetings, feedback sessions, and daily guidance. Manage operational escalations and ensure quick, effective resolution by coordinating with internal teams and external suppliers. Monitor team performance, quality standards, and adherence to internal processes and KPIs. Support the CS Manager in achieving SLA and service quality goals, providing input on process improvements and client satisfaction. Represent the company in meetings with clients to discuss projects, resolve issues, and build strong relationships. Collaborate with the Czech Customer Services team to take over selected projects as part of a regional transition. Participate in hiring, onboarding, and development of new team members. What we’re looking for 5-8 years of experience in Customer Service or Order Management . At least 2 years in a team leader or supervisory role . Fluent English , both written and spoken, with confidence in communicating with international clients. Strong organizational and problem-solving skills , with the ability to stay calm under pressure. Proven experience in managing client relationships and resolving escalations. Proficiency with ERP/CRM systems and Microsoft Office tools. Ability to coordinate across time zones and multicultural environments . Experience in logistics, supply chain, or IT service management is an advantage. Who you are You’re a proactive and people-oriented leader who thrives in a fast-paced environment. You value teamwork, clear communication, and continuous improvement. You take ownership, think ahead, and inspire others to do the same. Interested? Send us your CV and a brief note about your experience leading customer service teams. We’d love to hear from you! Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): When are you available to start? What are your salary expectations? Experience: Leadership: 2 years (Required) Customer Service or Order Management: 5 years (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required)