Service Desk Coordinator

As a Service Desk Coordinator, your role involves ensuring smooth coordination of service requests, effective communication with clients and internal teams, and enhancing overall efficiency of service processes. Your strong organizational skills, attention to detail, and enjoyment of working with people make you a perfect fit for this position. Key Responsibilities: - Full responsibility for receiving, processing, and managing service requests on time. - Coordinating workflows across teams and maintaining effective communication with clients. - Searching for local field engineers/technicians, managing daily communication with them, and coordinating their work on-site. - Supporting colleagues with purchasing goods, arranging technical solutions and services, monitoring deliveries, and ensuring quality. - Handling technical issues reported by clients, actively working to identify solutions, and selecting the right technician or product to resolve the issue. - Accurate data handling, including invoicing and cost tracking, with strong attention to detail and adherence to internal processes. Client and Supplier Communication: - Engage in professional and empathetic communication with clients (mainly via email) and suppliers (email/phone). - Maintain positive relationships and proactively resolve issues that may arise during service delivery. Quality and Profitability of Service Orders: - Contribute to optimizing service quality and pricing for maximum efficiency and profitability. - Identify potential risks and propose preventive measures. Reporting and Escalations: - Prepare and contribute to regular reports on service orders, project status, and KPI performance. - Support the resolution of escalated issues and assist with task prioritization based on urgency and business impact. What we expect: - Previous experience in order coordination, administration, or customer support (experience in IT/service environment is an advantage). - Excellent organizational skills and ability to multitask effectively. - Strong communication skills and customer-oriented mindset. - Accuracy, reliability, and proactive approach. - Familiarity with internal systems (CRM, ticketing tools, etc.) is an advantage. - Good command of English (written and spoken). - Willingness to work in shifts in the future as part of a global support coverage. What we offer: - Opportunity to be part of interesting international projects. - Collaboration with a supportive and professional team. - Possibility for career growth and development. Experience: - Service technician: 1 year (Required) - Customer service: 2 years (Required) - Computer networking: 2 years (Preferred) Language: - English (Required) Shift Availability: - Day Shift (Preferred),