109 Noc Operations Jobs

Proactively monitor servers, networks, and endpoints via RMM/NMS tools. Perform initial triage and resolve basic incidents such as: Password resets, account lockouts, login failures. VPN connectivity issues. Printer, email, and desktop support. Provident fund Annual bonus Health insurance

Monitoring Engineer – Infrastructure Operations Location: [Noida] Department: IT Operations Reports To: Monitoring Team Lead / IT Operations Manager Employment Type: [Full-Time] Position Overview: We are seeking a proactive and detail-oriented Monitoring Engineer to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of our IT infrastructure, promptly addressing alerts, and collaborating with cross-functional teams to ensure seamless operations. Key Responsibilities: Alert Monitoring & Triage: Continuously monitor infrastructure alerts using tools such as Nagios, Site24x7 and other associated product alerts and Perform initial assessments to determine the severity and impact of alerts. Incident Escalation: Classify and escalate incidents to appropriate teams (e.g., Network, Database, Application and infra team) based on predefined severity levels and SLAs. Communication & Coordination: Act as the first point of contact for alert notifications. Communicate effectively with internal teams to facilitate timely resolutions. Documentation & Reporting: Log all incidents and actions taken in the ticketing system (Zendesk). Generate daily/weekly reports on alert trends and incident resolutions. Root Cause Analysis: Collaborate with technical teams to identify the root causes of recurring issues and assist in implementing preventive measures. Continuous Improvement: Provide feedback on monitoring tools and processes to enhance alert accuracy and reduce false positives. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 2–4 years of experience in IT infrastructure monitoring or a similar role. Technical Skills: Proficiency in monitoring tools (e.g., Site24x7, Nagios etc ). Familiarity with ticketing systems (e.g., Zendesk). Basic understanding of networking, servers, and databases. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and handle critical situations.

As a NOC Manager, you will be responsible for overseeing the daily operations of the Network Operations Center to ensure optimal performance, availability, and security of network systems. Your role will involve managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality. You should have a strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design. Additionally, experience in managing hybrid network infrastructure with high availability and performance SLAs is required. Key Responsibilities: - Lead and manage the NOC team to monitor, troubleshoot, and resolve network and system issues. - Ensure 24/7 operational coverage and timely response to incidents and outages. - Develop and maintain standard operating procedures (SOPs) for incident management and escalation. - Collaborate with IT, cybersecurity, and infrastructure teams to ensure network reliability and security. - Analyze performance metrics and generate reports on network health and incident trends. - Implement automation and monitoring tools to improve operational efficiency. - Conduct regular training and skill development for NOC staff. - Manage vendor relationships and coordinate with service providers for issue resolution. - Ensure compliance with SLAs and internal policies. Qualifications Required: - Proven experience in managing a Network Operations Center and a team of NOC engineers. - In-depth knowledge of network monitoring tools, incident management, and escalation procedures. - Strong understanding of network infrastructure, cybersecurity, and IT operations. - Excellent communication and leadership skills to effectively manage a team and collaborate with other departments. - Ability to analyze data, identify trends, and make recommendations for network improvements. - Experience in working with service providers and ensuring compliance with SLAs and internal policies. Please note that the above job description is for reference only and may not cover all aspects of the role.,

Join us as NOC Manager | 7–10 yrs exp Lead cable & broadband network ops, fiber design, splicing, audits & vendor mgmt. Strong technical & leadership skills required Location: Kolkata (Bidhan Nagar) Grow with a dynamic team delivering

About the Role We are seeking a detail-oriented Process Audit & Monitoring professional to oversee technical infrastructure and operational audits across our examination centers. The role ensures compliance, reliability, and efficiency of electrical systems, network infrastructure, and examination processes through structured audits, NOC-based monitoring, and proactive issue identification. Role & responsibilities Conduct end-to-end audits of examination center infrastructure, including electrical, networking, and operational processes Perform NOC-based monitoring to ensure seamless, secure, and uninterrupted exam operations Identify gaps in processes, infrastructure, and compliance; propose and track corrective actions Prepare and maintain audit reports, MIS dashboards, and monitoring logs for management review Coordinate with internal teams and vendors to resolve technical or operational issues promptly Monitor asset utilization, uptime, and security compliance across centers Coordinate with relevant teams for rectification of discrepancies found during audits Support process improvement initiatives to enhance exam reliability and operational efficiency Preferred candidate profile Education: Bachelors degree in Engineering / IT / Management or related field Experience: Minimum 3+ years of experience in process audits, infrastructure audits, or monitoring roles Strong knowledge of electrical systems, IT/network infrastructure, and operational compliance Experience in site audits, asset monitoring, and NOC operations Proficiency in MS Excel, Word, and dashboard/report preparation tools Excellent analytical, reporting, and problem-solving skills Willingness to travel Pan India (including examination centers in Bihar) Excellent communication and interpersonal skills Work Mode Primarily Delhi/NCR based, but frequent travel to project locations and examination centers across Pan India is required Interested candidates can send their resumes to: harshit.gupta@innovatiview.com

Hiring Network Engineers for MNCs (HCl Tech, BT, Tech Mahindra, Wipro, IBM, Capgemini) Job Summary We are seeking a skilled and motivated Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will work closely with IT teams to ensure our network systems operate efficiently, securely, and seamlessly. Key Responsibilities Design and deploy functional networks (LAN, WLAN, WAN). Configure, maintain, and monitor hardware such as routers, switches, firewalls, and other network devices. Troubleshoot and resolve network-related issues to ensure minimal downtime. Collaborate with IT teams to improve network performance and security. Monitor system resource utilization, trends, and performance. Conduct network performance tests and regular system upgrades. Implement security configurations and ensure network integrity. Prepare and maintain detailed documentation of network configurations and changes. Support disaster recovery and data backup initiatives.

Job Title: Data Center Operator Location: Pune Experience Required: Minimum 6 Months CTC Range: Up to 3.5 LPA Joining Requirement: Immediate Joiner Only Employment Type: Full-time (Work from Office) Role Overview We are looking for a Data Center Operator to support day-to-day operations and ensure smooth functioning of IT infrastructure. The ideal candidate should have at least 6 months of experience in a Data Center or IT operations environment, with the ability to monitor, troubleshoot, and escalate issues as required. Key Responsibilities Monitor data center infrastructure, servers, and network equipment. Perform routine checks and escalate issues to the relevant teams. Ensure adherence to operational procedures and SLAs. Manage backups, system alerts, and incident reporting. Assist in basic troubleshooting of hardware and connectivity issues. Maintain logs, documentation, and shift handover reports. Coordinate with L2/L3 teams for issue resolution. Required Skills & Competencies Minimum 6 months of experience in Data Center / IT Operations . Knowledge of server monitoring tools, basic networking, and hardware handling . Good communication and coordination skills. Ability to work in rotational shifts (including night shifts) . Strong sense of responsibility and attention to detail. Eligibility Criteria Experience: 6 months+ in data center operations Location: Pune (Work from Office) Budget: Maximum 3.5 LPA Immediate joiners only Interested candidates can share their updated resume and details on: Anurag.Yadav@softenger.com 7385556898 (WhatsApp) Details to be shared along with resume: Updated Resume Total Experience Relevant Experience Current CTC Expected CTC Notice Period Current Location Ready to Relocate to Pune Location

2+ years of working experience in NOC Operations / Monitoring and Management of Wintel Infrastructure 2+ years of experience in installing, configuring, and troubleshooting Windows Servers Active Directory Management VMWare / Hyper-V Required Candidate profile Experience on AD Users Administrations, Group Policies, SMB, Share and NTFS Permissions Veeam and Azure Backups are preferred. SolarWinds Orion / Datto RMM

Job description Exp -6to12yrs Location - Bangalore/Chennai/Hyderabad NP - Immediate-30days Skill - Network NOC Engineer - L1

Job description Exp -6to12yrs Location - Bangalore/Chennai/Hyderabad NP - Immediate-30days Skill - Network NOC Engineer - L1

Job description Exp -6to12yrs Location - Bangalore/Chennai/Hyderabad NP - Immediate-30days Skill - Network NOC Engineer - L1

o Lead and manage a team of Network Operations Center (NOC) engineers. o Oversee the 24/7 monitoring and support of network and infrastructure. o Ensure timely resolution of incidents and problems. o Implement best practices for NOC operations and continuous improvement.

Job Title: Data Center Operator Location: Pune Experience Required: Minimum 6 Months CTC Range: Up to 3.5 LPA Joining Requirement: Immediate Joiner Only Employment Type: Full-time (Work from Office) Role Overview We are looking for a Data Center Operator to support day-to-day operations and ensure smooth functioning of IT infrastructure. The ideal candidate should have at least 6 months of experience in a Data Center or IT operations environment, with the ability to monitor, troubleshoot, and escalate issues as required. Key Responsibilities Monitor data center infrastructure, servers, and network equipment. Perform routine checks and escalate issues to the relevant teams. Ensure adherence to operational procedures and SLAs. Manage backups, system alerts, and incident reporting. Assist in basic troubleshooting of hardware and connectivity issues. Maintain logs, documentation, and shift handover reports. Coordinate with L2/L3 teams for issue resolution. Required Skills & Competencies Minimum 6 months of experience in Data Center / IT Operations . Knowledge of server monitoring tools, basic networking, and hardware handling . Good communication and coordination skills. Ability to work in rotational shifts (including night shifts) . Strong sense of responsibility and attention to detail. Eligibility Criteria Experience: 6 months+ in data center operations Location: Pune (Work from Office) Budget: Maximum 3.5 LPA Immediate joiners only Interested candidates can share their updated resume and details on: Anurag.Yadav@softenger.com 7385556898 (WhatsApp) Details to be shared along with resume: Updated Resume Total Experience Relevant Experience Current CTC Expected CTC Notice Period Current Location Ready to Relocate to Pune Location

You are invited to join our team as a Network & Voice Operations Engineer in Chennai. With 2 to 4 years of experience, you will play a crucial role in NOC operations, focusing on incident management, voice technologies, and messaging systems. As part of our 24/7 operational environment, your proactive approach and strong communication skills will be essential. Your responsibilities will include monitoring network operations round the clock, triaging incidents, conducting health checks, and collaborating with teams to resolve issues effectively. Additionally, you will be managing incidents using ITSM tools, ensuring SLA adherence, and following ITIL best practices. In the domain of voice operations, you will support VoIP systems, troubleshoot SIP, RTP, and SBC issues, analyze call flows, and maintain documentation for voice infrastructure. While experience in messaging support is preferred, it is not mandatory. Basic understanding of SMS/MMS flows and familiarity with SMSC, SMPP, and message routing will be advantageous. Key skills and competencies required for this role include hands-on experience in NOC or Network Operations, strong knowledge of VoIP technologies, incident management tools, and monitoring systems. Excellent communication skills, a willingness to work 24x7 shifts, including nights and weekends, are essential requirements. Having knowledge of SMS C, SMPP protocols, and SMS/MMS routing will be beneficial. Qualifications such as a Bachelors degree in Engineering, Computer Science, or related field, along with industry certifications like CCNA, CompTIA Network+, will be advantageous in this role. Join us in this exciting opportunity to make a difference in our network and voice operations.,

As an Internal Auditor , you will be responsible for implementing and monitoring best security practices across the organization. You will review company policies related to security and access controls, and coordinate closely with internal teamsespecially the Cloud and Cybersecurity teams—across our three affiliate companies. You will also act as a key point of contact for external auditors handling certifications such as ISAE 3402 , ISO 27001 , and ISO 27701 . Key Responsibilities Collaborate with cross-functional teams to implement best security practices. Respond to client and prospect security questionnaires. Assist external auditors and customers' auditors with evidence and information requests. Organize internal penetration tests and coordinate client-requested penetration testing. Act as a liaison for external auditors (ISAE 3402, ISO 27001, ISO 27701), coordinating the delivery of required documents and evidence with internal teams. Conduct internal audits for ISAE audit and ISO certifications. Create and update policies, procedures, and process flow documents periodically. Stay current with emerging technologies, security trends, and best practices to provide informed recommendations. Qualifications & Skills Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field. 3–4 years of professional experience as an auditor with a reputed firm (e.g., KPMG, Deloitte, EY, Accenture). Strong knowledge of auditing and security practices. Expertise in AWS Cloud, Active Directory (AD), penetration testing, vulnerability management, and firewalls. Strong understanding of SOC and NOC operations. ISO 27001 Lead Auditor Certification (mandatory). Experience in preparing documentation such as policies, procedures, and process flows. Hands-on experience in conducting internal audits for ISAE audit and ISO certifications. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Ability to work independently as well as collaboratively within a team. Commitment to continuous learning and staying updated on industry standards.

JD for Engineer - RAN (BAL_Network.HO_Network.Mobility.Digitization_IND_1236_Airtel Core) Minimum 5 years of working experience in Telecom Domain and must have in NOC. Experience in Fault management and Alarm Monitoring Expertise in 2G/4G/5G RAN Network Operation and Maintenance Basic understanding of Linux. Basic understating of database, coding languages SQL, Python Responsibilities & Requirements: Minimum 5 years of working experience in Telecom Domain and must have experience in Operations and Management of RAN Network and Microwave Radio network in NOC. Ensure 247 support to all supporting team and ensure efficient delivery of all projects. Expertise in 2G/4G/5G RAN Network Operation and Maintenance of BTS, eNodeB, gNodeB Experience in tool of Alarm Monitoring, Preventive and Corrective Maintenance, Fault Management and Backup Management Good knowledge of Microsoft applications Word, Excel, PowerPoint and Power BI. Perform troubleshoot on all processes and resolve all issues in network and develop all associate manuals and Process documents. Known to procedures for all OSS work and provide support to all fault analysis on programs. Basic understanding of Linux/Unix. Basic knowledge of database coding languages SQL, Python Knowledge in RAN KPIs and Capacity Management

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Solarwinds Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems remain operational and efficient. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and management tools.- Experience with server and network troubleshooting techniques.- Familiarity with operating system-level support across various platforms.- Ability to implement and maintain software solutions from different vendors. Additional Information:- The candidate should have minimum 7.5 years of experience in Solarwinds Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities- Candidate must have hands on experience in handling Tier1/L1 Network operation center with People Management experience including Appraisal and PIP process. Preferred candidate profile-Candidate must be willing to work in US shift and open to work from Noida/Bangalore. 10+ years Experience required If interested, kindly share below details with updated resume at nitin12.srivastava@nttdata.com Current Salary- Expected Salary- Have you bee in Appraisal and PIP process- Notice Period- JD is given below: Role Responsibilities: Must have leadership skills for handling Tier1/ Network resources. Should have knowledge on all people managers day to day tasks. Must have great experience on Routing & Switching & Wireless. Responsible for the Cisco ACI network architecture component(s) G0od understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Adaptive, communication, presentation and leadership skills Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 10+ years of experience on managing LAN & WAN Infrastructures 10+ years experience on Routing & Switching, Riverbed & Wireless 5+ years on experience of Managerial Exp.

Part of GTAC-Ethernet team, you will be responsible for support of all issues reaching the GTAC within the Ethernet network, including diagnosing, and resolving complex technical issues. The role acts as a conduit between customers, NOC and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-3 Support. Coordinate with different teams on escalations, tracking, performance issues, and outages. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of equipment and procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain.

As a Systems Architect at Insight, you will be responsible for the maintenance, general operations, and troubleshooting of client Microsoft Exchange server infrastructure. Your role will involve designing, administering, and establishing system standards for messaging and communication team solutions, including Microsoft Exchange Online/On-prem and email security. You will be performing break/fix troubleshooting, server/software updates, and feature enhancements to MS Exchange and Exchange servers, as well as general IT Windows infrastructure. To excel in this role, you should possess at least 8-12+ years of experience in Exchange Systems Administration/Engineering, NOC operations, remote troubleshooting, customer management, and other related IT services experience. A strong understanding of O365 Mail flow and interaction between OnPrem and Exchanges is required, along with experience in Exchange 2013 to 2019 and Exchange Online (M365). Additionally, familiarity with ADFS, AADC, and Active Directory is essential. Insight is not just a tech company; it is a people-first company that values the power of individuals and technology to drive transformation and achieve exceptional results. As a Fortune 500 Solutions Integrator, Insight specializes in cloud, data, AI, cybersecurity, and intelligent edge, guiding organizations through complex digital decisions. At Insight, we prioritize your well-being, family, and community engagement. You will have the freedom to work from another location, even an international destination, for up to 30 consecutive calendar days per year. Our core values of Hunger, Heart, and Harmony define our culture and guide our interactions with teammates, partners, clients, and communities. Join us at Insight and embark on an ambITious journey where continuous opportunities to upskill, earn promotions, and elevate your career await you. Your potential will be nurtured, and your contributions will make a positive impact. Your journey to professional growth starts here.,

Join our dynamic team as a skilled Telecom Network Operations Center (NOC) Engineer. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes spanning 2G to 5G technologies, including RAN, Core CS, Core PS, IP, and IMS. Your primary focus will be ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. Your responsibilities will include monitoring alarms and analyzing network events to identify and troubleshoot issues, performing operation and maintenance activities, troubleshooting hardware and software problems on Ericsson baseband equipment, managing and resolving network incidents to meet SLAs, utilizing alarm monitoring tools effectively, collaborating with field teams, following ITSM ticketing procedures, communicating with internal teams and vendors, conducting routine maintenance tasks, and contributing to the improvement of Standard Operating Procedures (SOPs). To excel in this role, you should bring strong telecom knowledge across 2G to 5G service flows, hands-on experience with Ericsson baseband hardware, expertise in NOC operations, familiarity with network monitoring tools, solid understanding of networking concepts and protocols, experience with ITSM frameworks, strong analytical and problem-solving skills, excellent communication and documentation abilities, and the ability to work in shifts including nights, US shifts, and weekends. Additionally, a proactive approach to identifying and resolving network incidents is crucial for maintaining service continuity and customer satisfaction. Qualifications required for this position include a minimum qualification of B.Tech and 2 to 8 years of relevant experience. Join us in this exciting opportunity to work with cutting-edge technologies and contribute to ensuring high service availability and customer satisfaction in the telecom industry.,

As the Director of IT for our client's India Center of Excellence (CoE), you will play a crucial role in leading and managing the IT operations to ensure high availability and performance. Your responsibilities will include overseeing the IT infrastructure, NOC operations, hardware/software applications, RAS, and security measures in an agile environment. You will lead the IT operations at the India CoE, ensuring the smooth functioning of hardware, software applications, and network operations. Managing the Network Operations Center (NOC) will be essential to monitor network performance, resolve issues, and maintain uninterrupted services. Efficient ticket management and issue resolution processes will be under your supervision, along with improving response times and addressing IT support tickets promptly. Procurement, deployment, maintenance, and upgrades of hardware and software will be your responsibility to ensure optimal performance. You will also ensure robust remote access services (RAS) for distributed teams and global operations while implementing and maintaining basic security protocols to comply with global standards. Collaborating with global teams to align IT strategies, tools, and policies across different locations is key, along with developing and implementing IT policies and best practices. Supporting and maintaining operating systems, ensuring compatibility, updates, and performance optimization will be part of your daily tasks. Working in an Agile environment, you will ensure timely delivery of IT services, continuous improvement, and collaboration across departments. Evaluating new technologies and recommending their adoption to enhance the company's IT capabilities will be crucial. Mentoring and managing the IT team to ensure high levels of technical expertise, performance, and growth is also significant. Key Requirements: - B.E./B.Tech/MCA qualification is mandatory. - Minimum 15+ years of experience in IT operations. - Strong knowledge of operating systems, network management, and troubleshooting. - Experience in managing IT infrastructure in a global software product firm. - Problem-solving skills with a focus on resolving issues quickly and effectively. Highly Preferred: - Experience in a global software product company with multi-location IT setups. This senior leadership role offers the opportunity to have a strategic impact on IT operations in India and globally. If you are passionate about driving technology improvements and ensuring seamless IT services, we encourage you to apply for this position or write to us at sonia@crosstab.in.,

As an Incident Manager, your primary responsibility will be to manage and resolve incidents efficiently to minimize their impact on business operations. You will be in charge of monitoring and overseeing the Network Operations Centre (NOC) activities. It will be essential for you to implement and maintain routing and switching protocols effectively. Ensuring adherence to ITIL processes and best practices will be a crucial aspect of your role. Root Cause Analysis (RCA) for incidents and the development of Standard Operating Procedures (SOPs) will also fall under your purview. Collaboration with cross-functional teams will be key to ensuring timely resolution of incidents. Accurate documentation of incidents and maintaining relevant records will be part of your daily tasks. You should have a proven track record in Incident Management and possess a strong knowledge of NOC operations. Expertise in routing and switching, along with a solid understanding of network infrastructure, will be necessary. Familiarity with ITIL processes is a must, and your ability to perform Root Cause Analysis (RCA) will be essential. Experience in developing and maintaining Standard Operating Procedures (SOPs) will be beneficial for excelling in this role.,

You are invited to join our dynamic team as a skilled Telecom Network Operations Center (NOC) Engineer. Your role will involve alarm monitoring, analysis, operation, and maintenance of various telecom nodes including RAN, Core CS, Core PS, IP, and IMS. Working with cutting-edge technologies from 2G to 5G, you will ensure high service availability and exceptional customer experience through proactive network management and rapid incident resolution. Your responsibilities will include monitoring alarms and analyzing network events across multiple nodes, performing operation and maintenance tasks, troubleshooting hardware and software issues, managing network incidents to meet SLAs, utilizing alarm monitoring tools effectively, collaborating with field teams, following ITSM ticketing procedures, communicating with internal teams and vendors, conducting routine maintenance tasks, and contributing to the improvement of Standard Operating Procedures. To succeed in this role, you should bring strong telecom knowledge across various service flows and interfaces, hands-on experience with Ericsson baseband hardware, expertise in NOC operations, familiarity with network monitoring tools, understanding of networking concepts and protocols, experience with ITSM frameworks, analytical and problem-solving abilities, excellent communication skills, and the flexibility to work in shifts including nights and weekends. Required Qualifications: - Minimum Qualification: B.Tech - Experience: 2 to 8 years If you are looking for an exciting opportunity to work with advanced technologies and contribute to maintaining high service standards in the telecom industry, we encourage you to apply for this position.,

Role Summary We are hiring L1 and L2 IT Support Engineers to join our technical support team. You will handle customer issues across hardware, software, network, and security systems. Strong communication in English (spoken and written) is mandatory to ensure smooth interactions with global clients. Responsibilities L1 Support Engineer First point of contact for customer technical issues via calls, chat, or tickets. Provide basic support for Windows OS, email issues, password resets, and software installations. Record all support activity in the ticketing system with clear and professional communication. Escalate complex issues to the L2 team with proper documentation. L2 Support Engineer Manage escalated tickets requiring in-depth troubleshooting and resolution. Administer and support tools like Active Directory, Office 365, VPN, and system updates. Investigate root causes, analyze logs, and collaborate with internal teams or vendors. Create knowledge base articles and mentor L1 team when needed. Requirements For Both Roles Excellent English communication must be fluent in reading, writing, and speaking. Strong customer service mindset. Willingness to work in rotational shifts including nights and weekends. L1 Role 1-2 years of IT support/helpdesk experience. Familiarity with ticketing tools (e.g., ServiceNow, Zendesk, Freshdesk). Basic knowledge of Windows OS, MS Office, email setup, and networking. L2 Role 3-5 years of experience in infrastructure and application support. Proficiency with Windows Server, Active Directory, DNS, DHCP, VPN, and O365. Ability to perform root cause analysis and resolve escalated incidents.