324 Ticket Management Jobs - Page 9

You will be responsible for managing and creating PowerBi Dashboards, generating Server Utilization Reports regularly, and maintaining server status in the master list. You should have a good understanding of Virtualization/Citrix Environment and Farms. Additionally, you will need to establish priorities, handle multiple assignments concurrently in a fast-paced work environment, and possess knowledge in Ticket Management and Change Management. Your role will involve gathering data, converting it into reports and dashboards, handling Azure and on-prem Brokered VDIs, and managing the Citrix Environment end-to-end. You will be accountable for Capacity Management for Citrix servers, Change Manag...

As a Network Support Analyst 2 in Bangalore, Karnataka (Hybrid 3 days a week) for a duration of 6+ months, you will be an integral part of a team responsible for troubleshooting and maintaining application workloads across multiple cloud environments. Your primary responsibilities will include monitoring dashboards, promptly responding to network, application, and infrastructure alerts, and managing ticket-based work. Additionally, you will handle communications with third-party vendors, data-processing vendors, and financial institutions via phone and email. Your key areas of responsibility will involve monitoring, maintaining, and troubleshooting client SaaS products and offerings at Level...

We are seeking a skilled Web Security Analyst Tier II/ Tier III to become a part of our expanding global team at Sectigo. As a Web Security Analyst, you will specialize in malware remediation, focusing on identifying and mitigating security risks related to web-based malware and cyber threats. Your responsibilities will include working on a variety of tickets, ranging from proactive website reviews to complex database infections. You will be tasked with resolving malware infections, documenting each step taken, and then communicating with customers via email to provide guidance on cleaning malware and preventing future attacks effectively. This is a full-time position based in our Chennai of...

The role of an Online Service Specialist at Solis involves providing technical support to customers in the United Kingdom and Europe. Your responsibilities will include handling remote technical support, inverter diagnostics, RMA processing, and managing customer satisfaction. This position is based in Mumbai and operates within the India time zone. Your key responsibilities will involve offering online/telephonic support for technical queries related to Solis inverters from UK and European customers. You will troubleshoot inverter and system-level issues using remote tools such as Solis Cloud and customer input. Additionally, you will be responsible for timely and effective complaint handli...

You are invited to join a dynamic team that provides Operational Support for Digital applications, including Online & Mobile Banking (OMB/OLB), Customer Relationship Management (CRM) Pega, and Account Opening (AO) platforms. As a skilled professional with 6+ to 8 years of experience, your role will involve ticket management, system monitoring, issue resolution, and collaboration to ensure optimal application performance. You will also serve as a Subject Matter Expert (SME), leading initiatives, improving processes, and ensuring system uptime. Your primary responsibilities will include 24/7 monitoring of digital applications to maintain system health and performance. You will perform daily sy...

As a Project Coordinator, you will play a crucial role in managing projects and coordinating the purchase of hardware equipment. Your responsibilities will include: - Screening the technical scope of work & Bill of Material in accordance with RFP requirements. - Understanding and documenting the exact requirements from the sales team and customers. - Conducting site surveys to architect solutions, prepare Bill of Materials, and provide budgetary quotes to the bidding team. - Organizing project kick-off meetings with relevant teams and customers to finalize the scope of work. - Collaborating with vendors for installation, commissioning, testing, and project management activities. - Coordinati...

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage...

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage...

Responsibilities: * Manage IT projects from initiation to closure. * Ensure network security through regular maintenance. * Oversee Jamf implementation and management. * Lead ticket resolution process.

You are an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. Your role will involve providing L1 support, ensuring adherence to SLAs, and troubleshooting issues to guarantee the smooth functionality of applications. You will be based in Kolkata and the position is a full-time employment opportunity. Your responsibilities will include providing L1 support for API-based applications and microservices, monitoring APIs and services using tools like ELK and Dynatrace, troubleshooting issues related to API functionality, failures, and integration, performing root cause analysis, and providing timely resolution/updates to in...

The Safety Coordinator will be responsible for client coordination, training operations, and ticket management. This includes coordinating with clients and trainers to ensure smooth training execution, managing training schedules, requests, and ticketing. Moreover, the Safety Coordinator will handle reporting, data updation, feedback collection, and quality analysis. They must ensure timely reporting, certification, and data updates, as well as collect and analyze client feedback for continuous quality improvement. In addition, the role involves resource and tool management to optimize resource utilization and maintain tools such as Dropbox, TTM, and reports. Communication and email coordina...

Livspace is Asia's largest and fastest-growing home interiors and renovation platform, providing end-to-end solutions for homeowners in India and Singapore. Since its establishment in 2015, Livspace has transformed over 100,000 homes with its innovative and high-quality services, setting new industry standards. With a presence in 80+ cities and 110+ Experience Centres, Livspace is committed to revolutionizing the industry and turning homeowners" dreams into reality. As a Supply Executive at Livspace, you will manage a portfolio of 20 to 25 vendors, each handling 80 to 100 projects. Your responsibilities include overseeing daily operations such as labor movement, material procurement, and las...

Job Title: Operations Specialist US Benefits | Workday | ServiceNow Location: Hyderabad, Gachibowli Employment Type: 6 months contract Payroll Company: Allegis Group https://www.allegisgroup.com/en Client: Top Investment Banking Company Exp: 3 Plus Years experience in HR Operations for USA Employees Relevant: 1yr in US Benefits and Compensation of Employees Contract: 6 Months Extendable based on Performance and Projects If suitable Share your Resume to ganreddy@astoncarter.com Contact: 7760406375 (Ganesh Reddy) Job Summary: We are looking for an experienced Operations Specialist with a strong background in US employee benefits , Workday HRIS , and ServiceNow . The ideal candidate will suppor...

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support...

Role & responsibilities 7+ years of previous management experience 3-5 years of previous experience in a technical role Experienced leading a team focused on high volume technical customer support and handling technical escalations from the customer support team. Has a depth of understanding of HR processes, standards and technology. Reporting and query skills- Organizing and analyzing data sets and presenting findings as appropriate Experience with creating SOPs and other process documentation Strong Microsoft office skills intermediate excel user Strong Communication, both collaborating with the internal team and with internal and external customers Positive attitude and solution-focused a...

Objectives Key Results Events Management - Plan and finalize event dates - Event successfully conducted as per schedule - Coordinate event preparation - Agenda executed smoothly - Drive employee engagement - Effective communication (posters, invites, MC prep) - Vendor coordination and employee participation ensured - Photo documentation and hosting completed Snow Ticket Management - Monitor and follow up on pending tickets - Timely updates on pending tickets - Track assigned and in-progress tickets - Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services) - Close assigned tickets - Follow up with team for closure timelines - Personally close assigned tickets - A...

Required Skills & Qualifications: • 2+ years of experience in IT support, reporting ops, or monitoring roles • 1+ year of hands-on Power BI experience (usage tracking, alerting, basic troubleshooting) • Basic SQL knowledge and understanding of data pipelines & report refresh cycles • Familiarity with support tools, escalation protocols, and shift-based handovers • Strong communication skills, with client interaction experience

As an AV Support Engineer at Total IT Global, you will play a crucial role in providing onsite support for all AV equipment in conference rooms and meeting spaces. Your responsibilities will include setting up and configuring AV equipment for meetings and video conferences, troubleshooting and resolving AV issues during live sessions, managing and supporting video conferencing systems, performing routine checks and maintenance on AV equipment, providing basic desktop support, troubleshooting user issues, managing tickets via tools like ServiceNow or Jira, and keeping documentation up-to-date on AV systems and technical issues. To excel in this role, you should have a minimum of 3 years of ex...

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implemen...

Provide first-level support for desktop hardware, software, and peripherals used in the command and control center. Maintain desktop systems and applications, ensuring compatibility and functionality for mission-critical operations.

Required Skill: 6-10 years of experience in SAP PP and SAP QM. Implementation experience should be in version 4.7 upwards. ECC 6 would be a plus Hands on experience in configuring / defining the following in the PP and QM module: Basic Data Sales & Operations Planning Master Planning MRP Production Orders & Confirmations Process Orders & Confirmations Make To Order Make To Stock Repetitive Manufacturing QM in procurement, Source inspection, Vendor evaluation, Vendor selection QM in logistics, incoming, in-process & outgoing Certificate of analysis Sound knowledge in QM processes Quality control, Notification, Test equipment & SPC Auditing Batch management Should have good written and oral co...

Resolve API, GDS & booking tool issues Handle complex technical escalations Work with dev/product teams Maintain support docs & knowledge base Ensure client satisfaction Stay updated on travel tech trends

We are searching for a skilled and motivated Tech Support Team Lead to effectively manage and guide our technical support team. As the Tech Support Team Lead, you will be responsible for overseeing the day-to-day operations of the support desk. Your primary duties will include ensuring timely resolution of customer issues related to access control systems, driving continuous improvement in customer satisfaction, and service excellence. You will lead and manage a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize...

As a Technical Support Representative at our company, your primary responsibility will be to provide technical support and assistance to users through phone, email, or chat. You will be the first point of contact for users seeking technical help, and it will be your duty to troubleshoot, diagnose, and resolve their issues efficiently. In situations where the problems are complex and require deeper technical knowledge, you will escalate these issues to senior technical staff for further assistance. This ensures that all user concerns are addressed promptly and effectively. Additionally, you will be responsible for managing and resolving helpdesk tickets in a timely manner. This involves prior...

Join our Team About this opportunity: As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. What you will do: - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events informa...