Graduate Trainee

Qualification and eligibility:

3-year degree

50% throughout academics

2023, 2024 and 2025 graduates only

Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues.

Key responsibilities:

• Provide first-line technical support and assistance to end-users, addressing their IT related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
• Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role expectations

• Associate should be client-focused and able to work with users from different communities and cultures across the globe.
• Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
• Work in shifts and work from office

Support available (post joining as Full Time Employee)

• Night shift allowance will be paid by the project.
• Cabs will be provided for pick-up and drop-off, ensuring safety and comfort.
• Timely rewards and recognition will be given to top performers