Job Summary: We are looking for a skilled Desktop Support and SCCM Engineer to join our IT infrastructure team in Noida. The ideal candidate will be responsible for end-user support, system maintenance, software deployment, and managing enterprise devices using Microsoft SCCM (System Center Configuration Manager). Key Responsibilities: Desktop Support: Provide Level 1 & 2 technical support to end users for hardware, software, and network-related issues. Troubleshoot Windows OS, MS Office, email clients (Outlook/Exchange), VPN, and network connectivity problems. Set up and configure desktops, laptops, printers, and peripherals. Assist in onboarding/offboarding of employees, including provisioning systems and accounts. Maintain asset inventory and documentation. SCCM Administration: Deploy software packages, patches, and updates using SCCM. Perform OS deployment (OSD) via SCCM using task sequences. Monitor and maintain SCCM health, including troubleshooting failed deployments. Create custom SCCM reports and dashboards. Manage endpoint protection and compliance baselines. Job Types: Full-time, Permanent Pay: ₹9,863.14 - ₹28,249.66 per month Benefits: Health insurance Shift: Day shift Evening shift Work Days: Monday to Friday Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” Functions include: Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of MDM. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L1 support to non‐network attached printers · Hands and feet support for Server, Storage, Backup & Network equipment · Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Experience: SCCM: 1 year (Required) Desktop support: 1 year (Required) Intune: 1 year (Required) Work Location: In person
Job Summary: We are looking for a skilled Desktop Support and SCCM Engineer to join our IT infrastructure team in Noida. The ideal candidate will be responsible for end-user support, system maintenance, software deployment, and managing enterprise devices using Microsoft SCCM (System Center Configuration Manager). Key Responsibilities: Desktop Support: Provide Level 1 & 2 technical support to end users for hardware, software, and network-related issues. Troubleshoot Windows OS, MS Office, email clients (Outlook/Exchange), VPN, and network connectivity problems. Set up and configure desktops, laptops, printers, and peripherals. Assist in onboarding/offboarding of employees, including provisioning systems and accounts. Maintain asset inventory and documentation. SCCM Administration: Deploy software packages, patches, and updates using SCCM. Perform OS deployment (OSD) via SCCM using task sequences. Monitor and maintain SCCM health, including troubleshooting failed deployments. Create custom SCCM reports and dashboards. Manage endpoint protection and compliance baselines. Job Types: Full-time, Permanent Pay: ₹9,863.14 - ₹27,000.66 per month Benefits: Health insurance Shift: Day shift Evening shift Work Days: Monday to Friday Work Location: In person
Configuration Manager (SCCM) including Azure Cloud Management Gateway in a co-managed environment Intune (Autopilot/ESP, Windows Policies, device configuration and management) Entra ID PowerShell scripting Azure Automation (App registrations, API, authentication) Windows 11, WUfB, Autopatch, Delivery Optimisation Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your current CTC in Lakhs per annum? What is your expected CTC in Lakhs per annum? What is your official notice period? Education: Bachelor's (Preferred) Experience: SCCM: 1 year (Preferred) Microsoft Intune: 1 year (Preferred) PowerShell scripting: 1 year (Preferred) Azure Automation: 1 year (Preferred) Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Our URL :- https://totalitglobal.com/ We are seeking a skilled Endpoint Engineer to join our IT team, focusing on endpoint management, automation, and cloud integration. The ideal candidate will have hands-on experience with Microsoft Endpoint Manager technologies, including SCCM, Intune, and Azure services. Key Responsibilities: Manage and maintain Configuration Manager (SCCM), including Azure Cloud Management Gateway in a co-managed environment Configure and deploy Windows devices using Intune Autopilot and Enrollment Status Page (ESP) Implement and manage Windows policies and device configuration via Intune Administer and integrate Entra ID (Azure Active Directory) for identity and access management Develop and maintain PowerShell scripts for automation and system management Utilize Azure Automation for tasks involving app registrations, APIs, and authentication workflows Support and manage Windows 11 environments, including Windows Update for Business (WUfB), Autopatch, and Delivery Optimization Required Skills & Experience: Proven experience with SCCM in a co-managed environment Strong expertise in Intune device lifecycle management Hands-on knowledge of Entra ID and Azure security/authentication mechanisms Advanced PowerShell scripting skills Familiarity with Azure Automation and integration with APIs Solid understanding of Windows 11 and Microsoft’s modern desktop solutions Job Type: Full-time Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Evening shift Monday to Friday Work Location: In person
Configuration Manager (SCCM) including Azure Cloud Management Gateway in a co-managed environment Intune (Autopilot/ESP, Windows Policies, device configuration and management) Entra ID PowerShell scripting Azure Automation (App registrations, API, authentication) Windows 11, WUfB, Autopatch, Delivery Optimisation Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your current CTC in Lakhs per annum? What is your expected CTC in Lakhs per annum? What is your official notice period? Education: Bachelor's (Preferred) Experience: SCCM: 1 year (Preferred) Microsoft Intune: 1 year (Preferred) PowerShell scripting: 1 year (Preferred) Azure Automation: 1 year (Preferred) Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Our URL :- https://totalitglobal.com/ We are seeking a skilled Endpoint Engineer to join our IT team, focusing on endpoint management, automation, and cloud integration. The ideal candidate will have hands-on experience with Microsoft Endpoint Manager technologies, including SCCM, Intune, and Azure services. Key Responsibilities: Manage and maintain Configuration Manager (SCCM), including Azure Cloud Management Gateway in a co-managed environment Configure and deploy Windows devices using Intune Autopilot and Enrollment Status Page (ESP) Implement and manage Windows policies and device configuration via Intune Administer and integrate Entra ID (Azure Active Directory) for identity and access management Develop and maintain PowerShell scripts for automation and system management Utilize Azure Automation for tasks involving app registrations, APIs, and authentication workflows Support and manage Windows 11 environments, including Windows Update for Business (WUfB), Autopatch, and Delivery Optimization Required Skills & Experience: Proven experience with SCCM in a co-managed environment Strong expertise in Intune device lifecycle management Hands-on knowledge of Entra ID and Azure security/authentication mechanisms Advanced PowerShell scripting skills Familiarity with Azure Automation and integration with APIs Solid understanding of Windows 11 and Microsoft’s modern desktop solutions Job Type: Full-time Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Evening shift Monday to Friday Work Location: In person
Company Description Total IT Global is a leading provider of hardware and managed IT services for digital workplaces and data centers. With a consultative approach, we offer customized solutions and services to guide high-growth enterprises through complex digital transformations. Our team of 2200+ certified technical experts deliver services across 29,000+ locations in 128 countries, positioning us at the leading edge of innovation in digital experience enablement. Responsibilities: Configuration Manager (SCCM) including Azure Cloud Management Gateway in a co-managed environment Intune (Autopilot/ESP, Windows Policies, device configuration and management) Entra ID PowerShell scripting Azure Automation (App registrations, API, authentication) Windows 11, WUfB, Autopatch, Delivery Optimization Show more Show less
Functions include: Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of MDM. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L1 support to non‐network attached printers Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): Are you an immediate joiner? Experience: Desktop Support: 2 years (Required) Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” We are looking for an AV Support Engineer to provide onsite support for all AV equipment in conference rooms and meeting spaces. This role involves setting up and maintaining video conferencing systems, projectors, microphones, and displays, as well as basic desktop support and ticket management. Key Responsibilities: AV Setup & Support: Set up and configure AV equipment for meetings and video conferences. Troubleshoot and resolve AV issues during live sessions. Video Conferencing: Manage and support video conferencing systems (Zoom, Teams, etc.), ensuring smooth operation. Equipment Maintenance: Perform routine checks and maintenance on AV equipment. Desktop Support & Ticket Management: Provide basic desktop support, troubleshoot user issues, and manage tickets via tools like ServiceNow or Jira. Documentation & Reporting: Keep documentation up-to-date on AV systems and technical issues. Required Skills: Minimum 3 years of experience with AV equipment knowledge. Experience with AV equipment (projectors, displays, microphones, etc.) and video conferencing tools. Basic desktop support skills (hardware/software troubleshooting). Familiarity with ticket management tools (e.g., ServiceNow, Jira). Strong problem-solving and communication skills. Job Type: Full-time Work Days: Monday to Friday Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” We are looking for an AV Support Engineer to provide onsite support for all AV equipment in conference rooms and meeting spaces. This role involves setting up and maintaining video conferencing systems, projectors, microphones, and displays, as well as basic desktop support and ticket management. Key Responsibilities: AV Setup & Support: Set up and configure AV equipment for meetings and video conferences. Troubleshoot and resolve AV issues during live sessions. Video Conferencing: Manage and support video conferencing systems (Zoom, Teams, etc.), ensuring smooth operation. Equipment Maintenance: Perform routine checks and maintenance on AV equipment. Desktop Support & Ticket Management: Provide basic desktop support, troubleshoot user issues, and manage tickets via tools like ServiceNow or Jira. Documentation & Reporting: Keep documentation up-to-date on AV systems and technical issues. Required Skills: Minimum 3 years of experience with AV equipment knowledge. Experience with AV equipment (projectors, displays, microphones, etc.) and video conferencing tools. Basic desktop support skills (hardware/software troubleshooting). Familiarity with ticket management tools (e.g., ServiceNow, Jira). Strong problem-solving and communication skills. Job Type: Full-time Work Days: Monday to Friday Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” Functions include: Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of MDM. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L1 support to non‐network attached printers · Hands and feet support for Server, Storage, Backup & Network equipment · Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Job Type: Full-time Pay: ₹25,000.00 - ₹28,000.00 per month Work Days: Monday to Friday Ability to commute/relocate: Bangalore Urban District, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Mac OS: 1 year (Preferred) Desktop support: 4 years (Required) SCCM: 4 years (Required) Intune: 4 years (Preferred) Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” Functions include: Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of MDM. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L1 support to non‐network attached printers · Hands and feet support for Server, Storage, Backup & Network equipment · Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Ability to commute/relocate: Aurangabad, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Mac OS: 1 year (Preferred) Intune: 1 year (Preferred) Desktop support: 2 years (Required) SCCM: 2 years (Required) License/Certification: Driving Licence (Preferred) Willingness to travel: 100% (Required) Work Location: In person
As an AV Support Engineer at Total IT Global, you will play a crucial role in providing onsite support for all AV equipment in conference rooms and meeting spaces. Your responsibilities will include setting up and configuring AV equipment for meetings and video conferences, troubleshooting and resolving AV issues during live sessions, managing and supporting video conferencing systems, performing routine checks and maintenance on AV equipment, providing basic desktop support, troubleshooting user issues, managing tickets via tools like ServiceNow or Jira, and keeping documentation up-to-date on AV systems and technical issues. To excel in this role, you should have a minimum of 3 years of experience with AV equipment knowledge, be familiar with AV equipment such as projectors, displays, microphones, etc., and video conferencing tools. Basic desktop support skills for hardware/software troubleshooting, familiarity with ticket management tools like ServiceNow and Jira, as well as strong problem-solving and communication skills are essential for success in this position. This is a full-time position with workdays scheduled from Monday to Friday. The work location for this role is in person at Total IT Global. Join our team and be a part of our commitment to delivering cutting-edge innovation and service excellence as a Digital Experience Enabler in the world of technology.,
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Our URL :- https://totalitglobal.com/ Desktop Support Team Lead Key Responsibilities: Lead and manage a team of 5 desktop support technicians at Bangalore. Provide hands-on support for desktops, laptops, mobile devices, and peripherals. Ensure prompt and high-quality support for VIP users, maintaining discretion and professionalism. Administer and troubleshoot Windows, MacOS, and Linux systems. Monitor and manage daily operations, ensuring KPIs are met. Collaborate with cross-functional IT teams for escalations and project implementations. Maintain hardware/software inventory and coordinate procurement. Conduct training and development sessions for team members. Support audits, compliance checks, and disaster recovery planning. Prepare and present regular performance and incident reports to management. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 7+ years of experience in desktop support, with at least 2 years in a leadership role. Proven experience in supporting VIP users with high levels of confidentiality and responsiveness. Strong technical knowledge of Windows, MacOS, and Linux environments. Familiarity with Active Directory, SCCM, and ITSM platforms (e.g., ServiceNow). Excellent communication, interpersonal, and problem-solving skills. ITIL certification or equivalent is preferred. Preferred Attributes: Strong customer service orientation and stakeholder management. Ability to lead by example and foster a collaborative team environment. High attention to detail and organizational skills. Job Type: Full-time Pay: ₹8,086.00 - ₹34,185.67 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” Functions include: Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of MDM. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L1 support to non‐network attached printers · Hands and feet support for Server, Storage, Backup & Network equipment · Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Mac OS: 1 year (Required) Desktop support: 1 year (Required) Intune: 1 year (Required) SCCM: 1 year (Required) License/Certification: Driving Licence (Preferred) Willingness to travel: 100% (Required) Work Location: In person
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” Functions include: Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of MDM. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L1 support to non‐network attached printers · Hands and feet support for Server, Storage, Backup & Network equipment · Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Job Type: Full-time Pay: ₹25,000.00 - ₹26,000.00 per month Ability to commute/relocate: Pune Cantonment, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Mac OS: 1 year (Required) Desktop support: 1 year (Required) Intune: 1 year (Required) SCCM: 1 year (Required) License/Certification: Driving Licence (Preferred) Willingness to travel: 100% (Required)
ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.” Functions include: Minimum Experience Required - 6 Years Windows 7-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Excellent communication relationship-building and internal customer service skills Willing to work off-hours and weekends when required for projects or emergency support. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Travelling required for Dispatch positions. Knowledge of SCCM, Intune, Autopilot. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Provide L2 support to non‐network attached printers · Hands and feet support for Server, Storage, Backup & Network equipment · Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Ability to commute/relocate: Bangalore Urban District, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: SCCM: 4 years (Required) Intune: 4 years (Preferred) Mac OS: 4 years (Preferred) Desktop support: 6 years (Required) Work Location: In person
As a member of the Total IT Global team, you will play a crucial role in driving complex digital transformations and ensuring the successful delivery of projects. Here is what you can expect in this role: - Detailed tracking of project plans, providing status reports and necessary communications to showcase progress against agreed baseline plans for transparent project delivery. - Delivery of assigned project deliverables and outcomes within agreed time, cost, and quality criteria. - Guiding and directing project team members throughout the project life cycle, engaging with project and technical staff, stakeholders, and suppliers to design, control, and deliver desired project outcomes. - Creating, managing, and delivering a clear and effective communication plan. - Adhering to governance framework processes such as gate and checkpoint reviews. - Identifying, resolving, or escalating any program and project-related risks and issues to the PMO, Project/Programme Lead, and Business Sponsor as appropriate. - Being open to project changes/migrations scheduled outside of normal UK working hours, often on weekends, requiring flexibility. - Utilizing your experience in managing technical projects related to infrastructure, especially network upgrades. - Demonstrating expertise in project management and delivering complex and wide-ranging IT infrastructure projects. - Engaging authoritatively and effectively with IT colleagues and external suppliers to devise and plan required solutions, tasks, and activities. - Showcasing strong analysis and problem-solving abilities. - Collaborating effectively with excellent written and verbal communication skills. - Having experience working with managed service providers. Total IT Global's commitment to constant innovation and service excellence ensures that you will be part of a dynamic team at the forefront of digital experience enablement. Join us in shaping the enterprise of the future. Please note that this is a full-time position with a day shift, fixed shift schedule from Monday to Friday, and the work location is in person.,
Role Overview: As an AV Support Engineer at Total IT Global, you will play a crucial role in providing onsite support for all AV equipment in conference rooms and meeting spaces. Your responsibilities will include setting up and maintaining video conferencing systems, projectors, microphones, and displays, as well as offering basic desktop support and managing tickets efficiently. Key Responsibilities: - AV Setup & Support: You will be responsible for setting up and configuring AV equipment for meetings and video conferences. Additionally, troubleshooting and resolving any AV issues during live sessions will be part of your daily tasks. - Video Conferencing: Managing and supporting video conferencing systems such as Zoom and Teams to ensure smooth operation will be essential. - Equipment Maintenance: Performing routine checks and maintenance on AV equipment to ensure optimal functionality. - Desktop Support & Ticket Management: Providing basic desktop support, troubleshooting user issues, and managing tickets using tools like ServiceNow or Jira. - Documentation & Reporting: Keeping documentation up-to-date on AV systems and technical issues for future reference. Qualification Required: - Minimum 3 years of experience with in-depth AV equipment knowledge. - Proficiency in working with AV equipment including projectors, displays, microphones, and various video conferencing tools. - Basic desktop support skills encompassing hardware and software troubleshooting. - Familiarity with ticket management tools like ServiceNow and Jira. - Strong problem-solving abilities and effective communication skills.,