Team Lead - Desktop Support Engineer

ABOUT US:-

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

Our URL :- https://totalitglobal.com/

Desktop Support Team Lead

Key Responsibilities:

• Lead and manage a team of 5 desktop support technicians at Bangalore.
• Provide hands-on support for desktops, laptops, mobile devices, and peripherals.
• Ensure prompt and high-quality support for VIP users, maintaining discretion and professionalism.
• Administer and troubleshoot Windows, MacOS, and Linux systems.
• Monitor and manage daily operations, ensuring KPIs are met.
• Collaborate with cross-functional IT teams for escalations and project implementations.
• Maintain hardware/software inventory and coordinate procurement.
• Conduct training and development sessions for team members.
• Support audits, compliance checks, and disaster recovery planning.
• Prepare and present regular performance and incident reports to management.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in desktop support, with at least 2 years in a leadership role.
• Proven experience in supporting VIP users with high levels of confidentiality and responsiveness.
• Strong technical knowledge of Windows, MacOS, and Linux environments.
• Familiarity with Active Directory, SCCM, and ITSM platforms (e.g., ServiceNow).
• Excellent communication, interpersonal, and problem-solving skills.
• ITIL certification or equivalent is preferred.

Preferred Attributes:

• Strong customer service orientation and stakeholder management.
• Ability to lead by example and foster a collaborative team environment.
• High attention to detail and organizational skills.

Job Type: Full-time

Pay: ₹8,086.00 - ₹34,185.67 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person