AV Support Technician

As an AV Support Engineer at Total IT Global, you will play a crucial role in providing onsite support for all AV equipment in conference rooms and meeting spaces. Your responsibilities will include setting up and configuring AV equipment for meetings and video conferences, troubleshooting and resolving AV issues during live sessions, managing and supporting video conferencing systems, performing routine checks and maintenance on AV equipment, providing basic desktop support, troubleshooting user issues, managing tickets via tools like ServiceNow or Jira, and keeping documentation up-to-date on AV systems and technical issues. To excel in this role, you should have a minimum of 3 years of experience with AV equipment knowledge, be familiar with AV equipment such as projectors, displays, microphones, etc., and video conferencing tools. Basic desktop support skills for hardware/software troubleshooting, familiarity with ticket management tools like ServiceNow and Jira, as well as strong problem-solving and communication skills are essential for success in this position. This is a full-time position with workdays scheduled from Monday to Friday. The work location for this role is in person at Total IT Global. Join our team and be a part of our commitment to delivering cutting-edge innovation and service excellence as a Digital Experience Enabler in the world of technology.,