321 Ticket Management Jobs - Page 10

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the con...

Location: Coimbatore/Chennai/Mumbai/Pune/Bangalore/Noida Work mode: Hybrid HCM Payroll: Minimum 10 years of experience in a Functional role for HCM applications Strong functional expertise in Oracle Cloud Payroll, Benefits, Time and Labor, and Absence Management Must have successfully completed minimum of 2-3 full cycle Oracle Fusion Cloud Payroll implementation. Oracle Cloud Payroll Implementation Certification is mandatory Proven experience configuring fast formulas and payroll costing setups. Excellent analytical, problem-solving, and communication skills Ability to work on all project phases: Project Preview, Fit/Gap Analysis, Configuration, Testing, Production Support

You are a highly motivated and enthusiastic Service Desk L1 Engineer who will be the first point of contact for customers seeking technical assistance. You will provide initial support and troubleshooting for various IT issues. As an entry-level position, this role is perfect for recent graduates looking to kickstart their careers in IT support. Your responsibilities will include serving as the initial point of contact for customers seeking technical assistance via phone, email, or Self Ticket. You will identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. Logging and tracking all incidents and service requests in the ticketing system...

You will be responsible for managing and resolving incoming support tickets, triaging issues, and establishing sustainable relationships with customers through effective communication. Your key responsibilities will include: Ticket Management: - Utilizing software configuration, reporting, and database queries to manage and resolve support tickets. - Categorizing issues based on guidelines and rules. Customer Satisfaction: - Identifying and addressing customer needs to ensure satisfaction. - Building trust through open and interactive communication. Technical Support: - Troubleshooting API issues and assisting customers with requests. - Supporting virtual customer training sessions and webin...

Job Overview: We are looking for Site Reliability Engineer (SRE) Tech Support to for our Cloud Site Reliability operations and ensure the smooth functioning of cloud infrastructure powered by OpenStack and Kubernetes. In this role, you will focus on monitoring, basic troubleshooting, and incident response, helping to maintain high system availability, reliability, and performance. You will be responsible for identifying and addressing simple issues, as well as escalating more complex problems to development team when needed. The ideal candidate should have a good understanding of cloud infrastructure (especially OpenStack and Kubernetes), containerized environments, and system monitoring. Th...

Job Summary: The Customer Success Associate (CSA) is responsible for supporting customer success initiatives by delivering exceptional service, ensuring customer satisfaction, and helping customers effectively utilize ZINFI's solutions. This role involves managing technical and operational inquiries, leveraging CRM tools, and contributing to process improvements to enhance customer experience. Responsibilities & Deliverables: Customer Support: Act as the primary point of contact for customer inquiries, offering prompt and accurate resolutions. Manage and resolve service support tickets, adhering to Service Level Agreements (SLAs). Work closely with internal teams (Engineering, Account Manage...

Dear Candidates, We are urgently seeking Customer Service & Ticketing Executive Delhi Both Side Cabs available Salary upto 45k Location: Kirti Nagar,Delhi US shift Job Description Excellent Comms skills GDS & Amadeus knowledge must Interested candidates call/whtup @9650997623

Role & responsibilities . Provide technical support to end-users via phone, email, or in-person. .Video Conference Call and Tele Conference Call Setup(Cisco) . DB Data maintenance & SQL related activity . Ticketing system Management . Troubleshoot technical issues related to hardware, software, network and other IT-related problems. . Respond to user inquiries and resolve problems in a timely manner. . Install and configure software and hardware components as required. . Collaborate with other IT teams to resolve complex technical issues. . Maintain accurate records of all support activities and resolutions. . Provide training and assistance to end-users on new technologies and software appl...

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary: The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and ...

Seeking dedicated Field Executives to visit retail outlets daily, capture screen/shopfront photos, check digital signage for network/content/hardware issues, escalate as needed, and update reports via mobile app or field service tool.

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your main responsibilities will include handling complex support queries through email, chat, and phone, mentoring junior team members, and collaborating with different departments to ensure customer satisfaction and success. Your primary focus will be on providing advanced customer support by addressing escalated and complex issues efficiently. Additionally, you will be responsible for guiding and training junior team members, managing tickets effectively, and working closely with Product, Engineering, and Customer Success teams to troubleshoot i...

Role & responsibilities Ability to understand the problem described in the ticket or change request. Make changes in the code or provide a solution by independently handling level-1 or level-2 tickets, and adhoc reporting. Understand business case of requirement and map to existing Encompass utility. Work on application servers as when needed by the team. Works with DBAs to establish necessary persistence platforms for applications. Participate in requirement analysis and help improve existing code. Follows department procedures that define the software development life cycle and coding standards. Troubleshoots problems in existing and newly developed applications and facilitates the team to...

Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/un...

IT Support Manager (ISM) - Bengaluru - (Immediate joiners to less than 30 days notice period preferred). a) Diploma B.E or equivalent in Electronics & Communication / Computer Science b) Minimum of 5 years of experience in Government / IT Industry on Infrastructure projects/works. c) Minimum of 3 years of experience in handling IT Support Operations. d) Should have proven experience in handling the team that does Incident ticketing, tracking and closing the tickets. e) Must have handled team size of at least 5 Helpdesk / IT Support operators. f) Proficient in English and Kannada; speaking, writing and reading g) Should have good communication and writing skills h) Should have excellent publi...

Job Summary Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and ex...

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...

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Responsibilities: * Manage tickets using ticketing system * Collaborate with IT team on projects * Install OS & troubleshoot network issues * Maintain biometric security measures * Ensure data protection compliance

Role & responsibilities Job Summary: This role will require the candidate to have a very strong bias towards execution and handling compensation and benefits query matters. He/She should have a good degree of handling customer expectations in line with a defined SLA. The role will be monitored not only the quantity of transactions and volume but the quality of resolution. It will require someone who understand the Compensation and benefits world and must bring in situational thinking of how to address a query through analysis presentation and solutioning to the respective stakeholders. He/She will have to partner independently with the HR leads and also internally with the Comp and Benefits ...

* SAP FICO Consultant with 1–5 years' experience in support and implementation. * Handle tickets, manage team, ensure timely delivery, document enhancements, interact with stakeholders, analyze needs, create reports. * GST knowledge is essential.

Provide L1, L2 & L3 support for Mainframe, DB2, AIX, IBM Mainframe systems. Monitor, troubleshoot, and escalate issues as needed. Perform routine checks and maintain documentation. Send your resume : mohanrajk@desicrew.in Required Candidate profile Strong knowledge of Mainframe, DB2, AIX, IBM Mainframe systems. Ability to monitor, troubleshoot, and resolve issues effectively. Good communication skills and willingness to work in shifts.

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analystaccredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ fulltime Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate comes from the two words, Momentum and Innovate. Together this signals a comp...

Position Customer Experience Executive Languages: English/Hindi, Kannada, Malayalam Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and...

Desired role: - 2-5 years of experience in software industry in general with minimum 1 year in customer support role - Functional knowledge either SAP PM, SAP ISU, would be a plus - Knowledge on enterprise mobile application would be a plus - Ability to analyze issues, perform root cause analysis and if necessary, debug the code and solve them as long as code changes are not required - Coordinate with development team to handover the analysis/report of the issues raised by customer - Regular message monitoring and response to customer within given SLA based on priority of message - Should be ready to work in Night shift - Willingness to work in flexible timings in order to support customers ...

Key Responsibilities: Lead and mentor a team of L1 NOC engineers, ensuring high performance and continuous development. Monitor network performance, servers, and infrastructure tools for alerts or outages. Respond to incidents, triage network/system alerts, and escalate issues as needed. Coordinate with Level 2/3 teams for complex issue resolution. Maintain documentation for network operations, troubleshooting steps, and SOPs. Ensure shift handovers are smooth with clear communication and reporting. Provide regular status updates to management and clients during incidents or outages. Conduct periodic training and knowledge sharing sessions for L1 engineers. Ensure SLAs and KPIs are consisten...