Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the continuous improvements of the Service Desk services. Contribute to the IT risk management process. Preferred candidate profile: Travel to a limited extent to execute IT related activities. Work outside business hours, including weekends, for scheduled maintenance or project tasks. Participate in an on-call rotation for off-hours support. Excellent written and verbal communication in English & Tamil Team Player Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues. Strong customer-focused attitude with a problem-solving mindset. Excellent ability to collaborate with a local and global team. Willingness to learn and adapt to new technologies and processes.
Key Responsibilities: Assist in reviewing customer inquiries, RFQs (Request for Quotation), and tender documents to ensure all technical and commercial requirements are clearly understood. Coordinate with the Sales team to gather complete customer specifications, scope, and timelines. Prepare accurate and competitive techno-commercial proposals , cost estimations, and tenders in alignment with company standards and policies. Collaborate with internal departments such as Sales, Engineering, and Design to gather relevant inputs and provide effective solutions tailored to customer needs. Communicate customer specifications and project requirements clearly to vendors, subcontractors, and internal stakeholders. Source quotations from sub-vendors and perform technical and commercial evaluations to ensure compliance with customer requirements. Develop and present final proposals to the Sales team or directly to the customer as required. Provide timely technical and commercial clarifications during the proposal and negotiation phases. Maintain accurate records in CRM systems and ensure all documentation and reports are updated regularly. Key Skills & Competencies: Strong analytical and problem-solving abilities. Good communication and interpersonal skills. Detail-oriented with the ability to manage multiple tasks simultaneously. Basic understanding of engineering concepts and project specifications. Ability to interpret technical drawings, data sheets, and specifications (training will be provided). Proficiency in MS Office tools (Excel, Word, PowerPoint); familiarity with ERP/CRM systems is a plus.