The Position The Solution Analyst role will report directly to the Manager of Solutions and is supported by the Director of Solutions. The role will design, configure and implement the Rightsline solution to improve business and system processes within rights and royalties management teams across different organizations. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Solution Analyst will be the solution interface between Rightsline and the customer for implementations, system activities, and enhancements. What You Will Do Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions Lead the definition, testing, training, implementation, data migration, and support of system requirements Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans Manage risks and alert manager to potential escalations and issues of importance Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders Arrange and administer training where required for customers to promote the change management approach of the implementation Conduct reviews of and analyze business and information technology processes What You Will Bring To The Role Minimum 2 years of experience in a Data Analysis or Software Implementation position OR a Bachelor's degree Information Technology, or related field. Excellent analytical, organizational and presentation skills Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly Ability to review functional requirements, analysis and design documents and provide feedback Ability to make sound judgment and resolve problems without supervision Experience in the data modeling and Structured Query Language (SQL) is preferred, but not required Experience with either supporting, contributing or managing Financial Systems is preferred, but not required Ability to clearly and effectively communicate, both written and verbally, with internal and external audiences Excellent knowledge and ability in the use of the Microsoft Office or Google Workspace Compensation Competitive Compensation and Health & Dental Benefits The Rightsline Advantage At Rightsline we encourage inclusiveness, purpose and innovation. We offer flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment. Rightsline was the very 1st cloud-based rights and contract management platform, so we’re used to innovation. We’re also used to incredible growth if you’re into that sort of thing. 😉 You will become part of an amazing culture with a supportive executive team, smart colleagues who truly care, and a global team that’s been rocking this virtual collaboration thing since before anyone had ever heard the term COVID19. You’ll often hear “Yes, let’s try that!” and then have the chance to execute your ideas. You will grow more here than you would at any other company. That’s a promise. A People First Company - 4.2 rating on Glassdoor Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today. Show more Show less

Job Title – IT Infrastructure Engineer/System Administrator Job Location – Noida Key Responsibilities Operation Skills Administration of laptops, desktops and server systems that utilize industry best practices to meet corporate objectives. IT ticket management, End-user remote support, Office 365 support and and resolving a variety of internal hardware/software issues. Active directory user management, permissions, access rights, and storage allocations Deploy EC2, Antivirus, local firewalls, encryption, and all host security configuration. Monitor and manage IT cloud environments on AWS - Windows and Linux based. Manage daily audit processes, backup process, SentinelOne reports, Patch management reports and group notifications etc Work closely with Dev/QA/Prod/Support teams to provide support. Manage, Monitor, and fix issues generated from applications, cloud and security system Handle operating system security patching and monitoring. Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches. Follow Information security policies and procedures to maintain security Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices. Worked on AWS monitoring tools and server hosting Technical Skills/Experience Working technical knowledge of network, Laptops, desktops, and platform operating systems, including MS Office, MS Windows 8, 10, 11 and Server 2016 and beyond. Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, Working experience with AWS Hands-on software and hardware troubleshooting experience. Experience documenting and maintaining configuration and process information. Soft Skills Self-Learner: self-motivated and directed, with keen attention to detail. Strong customer service orientation, this role will involve regular interaction with internal employees. Ability to present ideas and solutions in user-friendly language. Good written and oral communication skills; good interpersonal skills are key to this role! Strong analytical and problem-solving abilities Ability to effectively prioritize and execute tasks. Ability to conduct research into hardware and software issues and products as required. Educational Background/ Other Requirements University degree in the field of computer science 3 years relevant work experience. Certifications in Microsoft and/or AWS system technologies beneficial Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled). MUST be willing and able to go into the office for shifts (this role is primarily onsite) Show more Show less

Job Summary: We're seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!

The Position We’re seeking an analytical, tech-savvy, and process-driven Operations Analyst to support the day-to-day execution of financial, system, and reporting operations within the Professional Services organization. This role will be reporting to the Operations Manager and will work closely with cross-functional teams, including Finance, Support, Engineering, and IT, to ensure data accuracy, efficient system usage, and consistent reporting for business operations. What you will do: Work closely with all Professional Services teams, Support, Engineering, and Finance to ensure operational efficiency and execution for the organization. Manage engineering time entry and updates across multiple groups in our time tracking and invoicing system Kantata, ensuring accuracy for financial reporting. Assist with month-end reporting, including time entry adjustments, data clean-up, extract generation, and coordination with Finance. Assist in maintaining Jira intake boards, including ticket tracking, updates, and routing of requests to relevant stakeholders. Assist in creating and configuring projects in Kantata, ensuring all project details are accurately captured and maintained. Process time entry corrections, ensuring accurate financial and operational data. Assist in administering user access and troubleshoot issues across key tools: Kantata, Jira, Google Drive, SmartSheets, Slack, and Guru. Assist in collaborating with IT and external vendors to resolve system issues and manage support tickets. Support data integrity checks and monthly completeness audits across reporting systems. Provide input into workflow documentation and help improve operational procedures through feedback and continuous iteration. What you will bring to the role : 2+ years of experience in operations, project coordination, or system administration. Familiarity with time tracking, invoicing, or financial reconciliation is a plus. Familiarity with Kantata (or a similar PSA tool), Jira, Google Sheets, and SmartSheets is a plus. Excellent organizational and analytical skills with strong attention to detail. Proactive self-starter with the ability to work independently and manage competing priorities. Comfortable communicating across departments and with technical/non-technical stakeholders. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

The Position We’re seeking an analytical, tech-savvy, and process-driven Operations Analyst to support the day-to-day execution of financial, system, and reporting operations within the Professional Services organization. This role will be reporting to the Operations Manager and will work closely with cross-functional teams, including Finance, Support, Engineering, and IT, to ensure data accuracy, efficient system usage, and consistent reporting for business operations. What You Will Do Work closely with all Professional Services teams, Support, Engineering, and Finance to ensure operational efficiency and execution for the organization. Manage engineering time entry and updates across multiple groups in our time tracking and invoicing system Kantata, ensuring accuracy for financial reporting. Assist with month-end reporting, including time entry adjustments, data clean-up, extract generation, and coordination with Finance. Assist in maintaining Jira intake boards, including ticket tracking, updates, and routing of requests to relevant stakeholders. Assist in creating and configuring projects in Kantata, ensuring all project details are accurately captured and maintained. Process time entry corrections, ensuring accurate financial and operational data. Assist in administering user access and troubleshoot issues across key tools: Kantata, Jira, Google Drive, SmartSheets, Slack, and Guru. Assist in collaborating with IT and external vendors to resolve system issues and manage support tickets. Support data integrity checks and monthly completeness audits across reporting systems. Provide input into workflow documentation and help improve operational procedures through feedback and continuous iteration. What You Will Bring To The Role 2+ years of experience in operations, project coordination, or system administration. Familiarity with time tracking, invoicing, or financial reconciliation is a plus. Familiarity with Kantata (or a similar PSA tool), Jira, Google Sheets, and SmartSheets is a plus. Excellent organizational and analytical skills with strong attention to detail. Proactive self-starter with the ability to work independently and manage competing priorities. Comfortable communicating across departments and with technical/non-technical stakeholders. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

The Position We are seeking a skilled Data Engineer to join our dynamic team. In this role, you will play a pivotal part in designing and implementing custom solutions that support complex financial and IP calculations, reporting, and data transformations. Your work will directly contribute to improving our clients' operational efficiency and decision-making capabilities. What you will do: Problem-Solving: Develop innovative solutions to complex challenges in financial calculations, rights management, and process optimization. Data Engineering Solutions: Design, build, and maintain scalable data pipelines for migration, cleansing, transformation, and integration tasks, ensuring high-quality data outcomes. Database Development & Maintenance: Configure, implement, and refine stored procedures and queries to ensure optimal performance, scalability, and maintainability of database systems. ETL & Data Migration: Develop robust ETL (Extract, Transform, Load) processes that integrate data from diverse sources, ensuring seamless migration and transformation for downstream analytics and reporting. Automation & Scripting: Create and implement automated scripts and tools to streamline routine database tasks, reduce manual intervention, and improve overall operational efficiency. Collaboration: Partner with cross-functional teams to align data engineering efforts with broader business objectives and deliver seamless solutions that drive value across the organization. IP Commerce Data Expertise: Leverage deep knowledge of financial and rights data to develop creative solutions that address client needs and advance business goals. Process Improvement: Continuously identify opportunities to optimize workflows, automate repetitive tasks, and enhance efficiency in data processing and delivery. What you will bring to the role : Must-Have: Minimum 3-5 years of experience in an database developer or analyst position. Bachelors in Computer Science, Engineering or equivalent work experience. Exceptional analytical thinking and problem-solving capabilities. Strong verbal and written communication skills with the ability to articulate technical concepts clearly. Proficiency in analyzing complex financial or IP data sets. Hands-on experience with engineering principles, including designing and implementing scalable solutions. Strong attention to detail and commitment to ensuring data accuracy and integrity. Preferred: Experience working with SQL and/or Python for data manipulation and analysis. Experience working in finance or IP-related industries, with an understanding of their unique challenges and requirements. Familiarity with handling large-scale datasets and cloud-based platforms (e.g., AWS, Azure, Google Cloud). Knowledge of DevOps practices and CI/CD pipelines to streamline database management and deployment. Understanding of data warehousing architectures and business intelligence tools for advanced analytics. Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate or Oracle Certified Professional) are a bonus Shift - Flexible (US & UK shift) Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

The Position We are seeking a skilled Data Engineer to join our dynamic team. In this role, you will play a pivotal part in designing and implementing custom solutions that support complex financial and IP calculations, reporting, and data transformations. Your work will directly contribute to improving our clients' operational efficiency and decision-making capabilities. What You Will Do Problem-Solving: Develop innovative solutions to complex challenges in financial calculations, rights management, and process optimization. Data Engineering Solutions: Design, build, and maintain scalable data pipelines for migration, cleansing, transformation, and integration tasks, ensuring high-quality data outcomes. Database Development & Maintenance: Configure, implement, and refine stored procedures and queries to ensure optimal performance, scalability, and maintainability of database systems. ETL & Data Migration: Develop robust ETL (Extract, Transform, Load) processes that integrate data from diverse sources, ensuring seamless migration and transformation for downstream analytics and reporting. Automation & Scripting: Create and implement automated scripts and tools to streamline routine database tasks, reduce manual intervention, and improve overall operational efficiency. Collaboration: Partner with cross-functional teams to align data engineering efforts with broader business objectives and deliver seamless solutions that drive value across the organization. IP Commerce Data Expertise: Leverage deep knowledge of financial and rights data to develop creative solutions that address client needs and advance business goals. Process Improvement: Continuously identify opportunities to optimize workflows, automate repetitive tasks, and enhance efficiency in data processing and delivery. Must-Have What you will bring to the role : Minimum 3-5 years of experience in an database developer or analyst position. Bachelors in Computer Science, Engineering or equivalent work experience. Exceptional analytical thinking and problem-solving capabilities. Strong verbal and written communication skills with the ability to articulate technical concepts clearly. Proficiency in analyzing complex financial or IP data sets. Hands-on experience with engineering principles, including designing and implementing scalable solutions. Strong attention to detail and commitment to ensuring data accuracy and integrity. Preferred Experience working with SQL and/or Python for data manipulation and analysis. Experience working in finance or IP-related industries, with an understanding of their unique challenges and requirements. Familiarity with handling large-scale datasets and cloud-based platforms (e.g., AWS, Azure, Google Cloud). Knowledge of DevOps practices and CI/CD pipelines to streamline database management and deployment. Understanding of data warehousing architectures and business intelligence tools for advanced analytics. Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate or Oracle Certified Professional) are a bonus Shift - Flexible (US & UK shift) Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

Role Overview: Manager Employee Relations will serve as a strategic advisor to business units, focusing on organizational development and training. This role involves driving HR initiatives that support business transformation and employee development. Manager Employee Relations will serve as a strategic liaison between the HR department and designated business units, aligning HR strategies with business objectives. This role emphasizes Learning & Development (L&D), focusing on identifying training needs, designing programs, and fostering a culture of continuous learning to support organizational growth. Key Responsibilities: Strategic HR Partnership: Collaborate with business leaders to understand objectives and develop HR strategies that support business goals. Provide guidance on organizational design, workforce planning, and succession planning. Analyze HR metrics to inform decision-making and identify areas for improvement. Lead organizational development initiatives to enhance efficiency and effectiveness. Learning & Development: Conduct training needs assessments to identify skill gaps and development opportunities. Design, implement, and evaluate training programs that enhance employee skills and performance. Collaborate with department heads to ensure training initiatives align with business needs. Oversee the design and delivery of training programs. Implement leadership development initiatives. Measure the impact of training on performance and productivity. Employee Engagement & Culture: Develop and implement initiatives to enhance employee engagement and promote a positive work environment. Facilitate feedback mechanisms to gather employee insights and address concerns. Champion diversity, equity, and inclusion efforts within the organization. Performance Management: Support managers in setting performance goals and conducting evaluations. Provide coaching and development plans for employees to achieve performance objectives. Ensure consistency and fairness in performance appraisal processes. Change Management: Support business transformation efforts through effective change management strategies. Facilitate communication and engagement during organizational changes. Talent Management: Develop succession planning and talent development strategies. Identify high-potential employees and create growth opportunities. Qualifications: Master’s degree in human resources, Organizational Development, or related field. 3 to 5 years of HR experience, with a focus on organizational development and training. Proven experience in leading HR initiatives in large organizations. Strong analytical and problem-solving skills. Strong knowledge of HR practices, labour laws, and compliance requirements in India. Excellent interpersonal, communication, and organizational skills. Proficiency in HRIS systems (preferably BambooHR) and Microsoft Office Suite. Preferred Skills: Experience with e-learning platforms and digital training tools. Certification in HR or L&D (e.g., SHRM, ATD) is a plus. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. What We Offer: Opportunity to work with a leading IT product company driving innovation. Collaborative and inclusive work culture. Professional development and growth opportunities. Competitive compensation and benefits package. Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.

Role Overview Manager Employee Relations will serve as a strategic advisor to business units, focusing on organizational development and training. This role involves driving HR initiatives that support business transformation and employee development. Manager Employee Relations will serve as a strategic liaison between the HR department and designated business units, aligning HR strategies with business objectives. This role emphasizes Learning & Development (L&D), focusing on identifying training needs, designing programs, and fostering a culture of continuous learning to support organizational growth. Key Responsibilities Strategic HR Partnership: Collaborate with business leaders to understand objectives and develop HR strategies that support business goals. Provide guidance on organizational design, workforce planning, and succession planning. Analyze HR metrics to inform decision-making and identify areas for improvement. Lead organizational development initiatives to enhance efficiency and effectiveness. Learning & Development Conduct training needs assessments to identify skill gaps and development opportunities. Design, implement, and evaluate training programs that enhance employee skills and performance. Collaborate with department heads to ensure training initiatives align with business needs. Oversee the design and delivery of training programs. Implement leadership development initiatives. Measure the impact of training on performance and productivity. Employee Engagement & Culture Develop and implement initiatives to enhance employee engagement and promote a positive work environment. Facilitate feedback mechanisms to gather employee insights and address concerns. Champion diversity, equity, and inclusion efforts within the organization. Performance Management Support managers in setting performance goals and conducting evaluations. Provide coaching and development plans for employees to achieve performance objectives. Ensure consistency and fairness in performance appraisal processes. Change Management Support business transformation efforts through effective change management strategies. Facilitate communication and engagement during organizational changes. Talent Management Develop succession planning and talent development strategies. Identify high-potential employees and create growth opportunities. Qualifications Master’s degree in human resources, Organizational Development, or related field. 3 to 5 years of HR experience, with a focus on organizational development and training. Proven experience in leading HR initiatives in large organizations. Strong analytical and problem-solving skills. Strong knowledge of HR practices, labour laws, and compliance requirements in India. Excellent interpersonal, communication, and organizational skills. Proficiency in HRIS systems (preferably BambooHR) and Microsoft Office Suite. Preferred Skills Experience with e-learning platforms and digital training tools. Certification in HR or L&D (e.g., SHRM, ATD) is a plus. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. What We Offer Opportunity to work with a leading IT product company driving innovation. Collaborative and inclusive work culture. Professional development and growth opportunities. Competitive compensation and benefits package. Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.

As the Manager Employee Relations, you will play a vital role as a strategic advisor to various business units, focusing on organizational development and training. Your responsibilities will involve driving HR initiatives that align with business transformation and employee development goals. Acting as a liaison between the HR department and designated business units, you will ensure that HR strategies are in sync with the overall business objectives. Central to this role is the emphasis on Learning & Development (L&D), where you will identify training needs, design programs, and nurture a culture of continuous learning to support the organization's growth. Your key responsibilities will include: Strategic HR Partnership: - Collaborating with business leaders to understand objectives and develop HR strategies that support business goals. - Providing guidance on organizational design, workforce planning, and succession planning. - Analyzing HR metrics to inform decision-making and enhance organizational efficiency. Learning & Development: - Conducting training needs assessments to identify skill gaps and development opportunities. - Designing, implementing, and evaluating training programs that enhance employee skills and performance. - Collaborating with department heads to ensure training initiatives align with business needs. - Overseeing the design and delivery of training programs. - Implementing leadership development initiatives and measuring the impact of training on performance and productivity. Employee Engagement & Culture: - Developing and implementing initiatives to enhance employee engagement and foster a positive work environment. - Facilitating feedback mechanisms to gather employee insights and address concerns. - Championing diversity, equity, and inclusion efforts within the organization. Performance Management: - Supporting managers in setting performance goals and conducting evaluations. - Providing coaching and development plans for employees to achieve performance objectives. - Ensuring consistency and fairness in performance appraisal processes. Change Management: - Supporting business transformation efforts through effective change management strategies. - Facilitating communication and engagement during organizational changes. Talent Management: - Developing succession planning and talent development strategies. - Identifying high-potential employees and creating growth opportunities. Qualifications: - Masters degree in human resources, Organizational Development, or related field. - 3 to 5 years of HR experience, with a focus on organizational development and training. - Proven experience in leading HR initiatives in large organizations. - Strong analytical and problem-solving skills. - Strong knowledge of HR practices, labour laws, and compliance requirements in India. - Excellent interpersonal, communication, and organizational skills. - Proficiency in HRIS systems (preferably BambooHR) and Microsoft Office Suite. Preferred Skills: - Experience with e-learning platforms and digital training tools. - Certification in HR or L&D (e.g., SHRM, ATD) is a plus. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities. What We Offer: - Opportunity to work with a leading IT product company driving innovation. - Collaborative and inclusive work culture. - Professional development and growth opportunities. - Competitive compensation and benefits package. (Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.),

As the Manager of Employee Relations, you will play a pivotal role as a strategic advisor to the business units, focusing on organizational development and training. Your primary responsibility will involve driving HR initiatives that support business transformation and employee development. You will act as a strategic liaison between the HR department and designated business units, ensuring alignment of HR strategies with business objectives. This position emphasizes Learning & Development (L&D), with a focus on identifying training needs, designing programs, and fostering a culture of continuous learning to support organizational growth. Your key responsibilities will include: - Collaborating with business leaders to understand objectives and develop HR strategies that support business goals. - Providing guidance on organizational design, workforce planning, and succession planning. - Analyzing HR metrics to inform decision-making and identify areas for improvement. - Leading organizational development initiatives to enhance efficiency and effectiveness. - Conducting training needs assessments to identify skill gaps and development opportunities. - Designing, implementing, and evaluating training programs that enhance employee skills and performance. - Overseeing the design and delivery of training programs. - Implementing leadership development initiatives. - Measuring the impact of training on performance and productivity. - Developing and implementing initiatives to enhance employee engagement and promote a positive work environment. - Facilitating feedback mechanisms to gather employee insights and address concerns. - Championing diversity, equity, and inclusion efforts within the organization. - Supporting managers in setting performance goals and conducting evaluations. - Providing coaching and development plans for employees to achieve performance objectives. - Ensuring consistency and fairness in performance appraisal processes. - Supporting business transformation efforts through effective change management strategies. - Facilitating communication and engagement during organizational changes. - Developing succession planning and talent development strategies. - Identifying high-potential employees and creating growth opportunities. Qualifications required for this role include: - A Master's degree in human resources, Organizational Development, or a related field. - 3 to 5 years of HR experience, with a focus on organizational development and training. - Proven experience in leading HR initiatives in large organizations. - Strong analytical and problem-solving skills. - Strong knowledge of HR practices, labor laws, and compliance requirements in India. - Excellent interpersonal, communication, and organizational skills. - Proficiency in HRIS systems (preferably BambooHR) and Microsoft Office Suite. Preferred skills include experience with e-learning platforms and digital training tools, certification in HR or L&D (e.g., SHRM, ATD), and the ability to work in a fast-paced, dynamic environment while managing multiple priorities. In return, we offer you the opportunity to work with a leading IT product company driving innovation, a collaborative and inclusive work culture, professional development and growth opportunities, as well as a competitive compensation and benefits package. Please note that this job description aims to provide essential information about the scope and requirements of the position and is not exhaustive in listing qualifications, skills, duties, or responsibilities associated with the role.,

You will be responsible for managing and resolving incoming support tickets, triaging issues, and establishing sustainable relationships with customers through effective communication. Your key responsibilities will include: Ticket Management: - Utilizing software configuration, reporting, and database queries to manage and resolve support tickets. - Categorizing issues based on guidelines and rules. Customer Satisfaction: - Identifying and addressing customer needs to ensure satisfaction. - Building trust through open and interactive communication. Technical Support: - Troubleshooting API issues and assisting customers with requests. - Supporting virtual customer training sessions and webinars. Collaboration: - Working with internal teams to meet customer ticket resolution timelines. - Participating in customer ticket prioritization meetings. Documentation and Knowledge Management: - Providing accurate information using appropriate methods and tools. - Recording customer interactions and assisting with knowledge base article documentation. Skill Set Requirements: - Minimum 1 year of experience in a B2B technical support role. - Preferred educational backgrounds include BCOM, BBA, BA, and MBA. - Proficiency in clear and concise writing, communication, and English language skills. - Strong sense of ownership, adaptability, and familiarity with bug tracking and ticket management software. - Proficiency in Excel, data manipulation, SQL, and database practices. - Excellent communication, customer service, troubleshooting, problem-solving, and analytical skills. - Experience with ticket management systems, software configuration, and building customer relationships. Other Requirements: - Location in Delhi NCR. - Ability to work in various shifts, including UK, EST, and PST time zones. Best of luck with your application!,

The Position We are seeking a skilled Data Engineer to join our dynamic team. In this role, you will play a pivotal part in designing and implementing custom solutions that support complex financial and IP calculations, reporting, and data transformations. Your work will directly contribute to improving our clients' operational efficiency and decision-making capabilities. What you will do: Problem-Solving: Develop innovative solutions to complex challenges in financial calculations, rights management, and process optimization. Data Engineering Solutions: Design, build, and maintain scalable data pipelines for migration, cleansing, transformation, and integration tasks, ensuring high-quality data outcomes. Database Development & Maintenance: Configure, implement, and refine stored procedures and queries to ensure optimal performance, scalability, and maintainability of database systems. ETL & Data Migration: Develop robust ETL (Extract, Transform, Load) processes that integrate data from diverse sources, ensuring seamless migration and transformation for downstream analytics and reporting. Automation & Scripting: Create and implement automated scripts and tools to streamline routine database tasks, reduce manual intervention, and improve overall operational efficiency. Collaboration: Partner with cross-functional teams to align data engineering efforts with broader business objectives and deliver seamless solutions that drive value across the organization. IP Commerce Data Expertise: Leverage deep knowledge of financial and rights data to develop creative solutions that address client needs and advance business goals. Process Improvement: Continuously identify opportunities to optimize workflows, automate repetitive tasks, and enhance efficiency in data processing and delivery. What you will bring to the role : Must-Have: Minimum 3-5 years of experience in an database developer or analyst position. Bachelors in Computer Science, Engineering or equivalent work experience. Exceptional analytical thinking and problem-solving capabilities. Strong verbal and written communication skills with the ability to articulate technical concepts clearly. Proficiency in analyzing complex financial or IP data sets. Hands-on experience with engineering principles, including designing and implementing scalable solutions. Strong attention to detail and commitment to ensuring data accuracy and integrity. Preferred: Experience working with SQL and/or Python for data manipulation and analysis. Experience working in finance or IP-related industries, with an understanding of their unique challenges and requirements. Familiarity with handling large-scale datasets and cloud-based platforms (e.g., AWS, Azure, Google Cloud). Knowledge of DevOps practices and CI/CD pipelines to streamline database management and deployment. Understanding of data warehousing architectures and business intelligence tools for advanced analytics. Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate or Oracle Certified Professional) are a bonus Shift - Flexible (US & UK shift) Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

The Position We are seeking a skilled Data Engineer to join our dynamic team. In this role, you will play a pivotal part in designing and implementing custom solutions that support complex financial and IP calculations, reporting, and data transformations. Your work will directly contribute to improving our clients' operational efficiency and decision-making capabilities. What You Will Do Problem-Solving: Develop innovative solutions to complex challenges in financial calculations, rights management, and process optimization. Data Engineering Solutions: Design, build, and maintain scalable data pipelines for migration, cleansing, transformation, and integration tasks, ensuring high-quality data outcomes. Database Development & Maintenance: Configure, implement, and refine stored procedures and queries to ensure optimal performance, scalability, and maintainability of database systems. ETL & Data Migration: Develop robust ETL (Extract, Transform, Load) processes that integrate data from diverse sources, ensuring seamless migration and transformation for downstream analytics and reporting. Automation & Scripting: Create and implement automated scripts and tools to streamline routine database tasks, reduce manual intervention, and improve overall operational efficiency. Collaboration: Partner with cross-functional teams to align data engineering efforts with broader business objectives and deliver seamless solutions that drive value across the organization. IP Commerce Data Expertise: Leverage deep knowledge of financial and rights data to develop creative solutions that address client needs and advance business goals. Process Improvement: Continuously identify opportunities to optimize workflows, automate repetitive tasks, and enhance efficiency in data processing and delivery. Must-Have What you will bring to the role : Minimum 3-5 years of experience in an database developer or analyst position. Bachelors in Computer Science, Engineering or equivalent work experience. Exceptional analytical thinking and problem-solving capabilities. Strong verbal and written communication skills with the ability to articulate technical concepts clearly. Proficiency in analyzing complex financial or IP data sets. Hands-on experience with engineering principles, including designing and implementing scalable solutions. Strong attention to detail and commitment to ensuring data accuracy and integrity. Preferred Experience working with SQL and/or Python for data manipulation and analysis. Experience working in finance or IP-related industries, with an understanding of their unique challenges and requirements. Familiarity with handling large-scale datasets and cloud-based platforms (e.g., AWS, Azure, Google Cloud). Knowledge of DevOps practices and CI/CD pipelines to streamline database management and deployment. Understanding of data warehousing architectures and business intelligence tools for advanced analytics. Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate or Oracle Certified Professional) are a bonus Shift - Flexible (US & UK shift) Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.