Operation Analyst

The Position

We’re seeking an analytical, tech-savvy, and process-driven Operations Analyst to support the day-to-day execution of financial, system, and reporting operations within the Professional Services organization. This role will be reporting to the Operations Manager and will work closely with cross-functional teams, including Finance, Support, Engineering, and IT, to ensure data accuracy, efficient system usage, and consistent reporting for business operations.

What you will do:

• Work closely with all Professional Services teams, Support, Engineering, and Finance to ensure operational efficiency and execution for the organization.
• Manage engineering time entry and updates across multiple groups in our time tracking and invoicing system Kantata, ensuring accuracy for financial reporting.
• Assist with month-end reporting, including time entry adjustments, data clean-up, extract generation, and coordination with Finance.
• Assist in maintaining Jira intake boards, including ticket tracking, updates, and routing of requests to relevant stakeholders.
• Assist in creating and configuring projects in Kantata, ensuring all project details are accurately captured and maintained.
• Process time entry corrections, ensuring accurate financial and operational data.
• Assist in administering user access and troubleshoot issues across key tools: Kantata, Jira, Google Drive, SmartSheets, Slack, and Guru.
• Assist in collaborating with IT and external vendors to resolve system issues and manage support tickets.
• Support data integrity checks and monthly completeness audits across reporting systems.
• Provide input into workflow documentation and help improve operational procedures through feedback and continuous iteration.

What you will bring to the role:

• 2+ years of experience in operations, project coordination, or system administration.
• Familiarity with time tracking, invoicing, or financial reconciliation is a plus.
• Familiarity with Kantata (or a similar PSA tool), Jira, Google Sheets, and SmartSheets is a plus.
• Excellent organizational and analytical skills with strong attention to detail.
• Proactive self-starter with the ability to work independently and manage competing priorities.
• Comfortable communicating across departments and with technical/non-technical stakeholders.

Apply Today

If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.