324 Ticket Management Jobs - Page 13

Exp Required -2-5yrs Job description For Renewal operations Manage a queue of incoming Operations Requests in Salesforce.com and complete requests in a timely manner. purnima.prometheus@gmail.com or whtsapp on 9220927729

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,

Greetings from CMS Computers India Pvt Ltd !! We have job opportunity for Support Lead position in Noida. Total experience - 5+ Years Job Description - Bachelors degree in information technology, Computer Science, or related field with 5+ years of experience Professional certifications like Microsoft Certified Systems Administrator (MCSA) are preferred. Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer Lead and manage a team of support engineers to deliver timely and efficient post-production support. Hands on experience in overseeing day-to-day support operations. Ability to diagnose, troubleshoot basic technical issues, and pro...

Job Title: Industry Operations Engineer Location: Hinjewadi Phase 1, Pune Company Overview: Join one of the fastest-growing IT services companies, where innovation and cutting-edge technology drive our growth. We deliver scalable, data-driven solutions to global clients. Job Summary: We are seeking a detail-oriented and proactive Industry Operations Engineer to join our growing team. The ideal candidate will have hands-on experience with operations, client management, and process improvement. You will be responsible for managing workflows, handling operational escalations, coordinating with clients, and ensuring smooth project execution. Prior experience in the energy industry will be consid...

Role & responsibilities Supervise the operation of earthmoving equipment (excavators, bulldozers, loaders, dumpers, JCBs, etc.). Plan and allocate machinery as per project/site requirements. Monitor daily maintenance checks, fuel usage, and servicing schedules. Enforce strict safety measures for operators and ground staff. Manage and guide machine operators and support staff. Conduct daily toolbox talks and assign work duties. Work closely with Project Engineers, Site Managers, and Supervisors Operate the weighbridge system to record accurate weights of incoming and outgoing vehicles. Ensure proper weighing of raw materials, finished goods, and other loads. Generate and maintain weighment sl...

Job Description Hardware Asset Management Basic Asset Management knowledge. Perform various asset verification activities, PAV OF IT Store Stock Assets & FAR as per business requirement. Daily, weekly, and monthly stock reconciliation. Execute ITAM IMAC process and deployment of assets on Floors, Building. Asset handover and take over for new deployment and back-out cases. Coordination with the end users for the return assets. Asset received from the exit, break fix retrieval cases. Ensure adherence to quality / security standards defined for the engagement along with . Non-Compliance data reconciliation & closure Ticket management as per process guidelines Mandatory Skills: ITIL - IT Hardwa...

Providing a Single Point of Contact (SPOC)for assistance with IT services under scope Classify the tickets as per Severity and Impa Acknowledge the tickets, allocate appropriate category Escalate incidents / tickets which are going beyond the service Required Candidate profile Exp - 2+ Years Location - Noida np: 30 days Generate service management reports Route service requests to the appropriate teams Log IT related tickets ankitapisal@peshr.com/ 9004076848

Role & responsibilities Greet and direct visitors in a professional and friendly manner, Answer and direct phone calls to the appropriate recipient, Manage and coordinate office activities and operations to secure efficiency, Perform basic accounting tasks such as invoicing and expenses, Assist with scheduling meetings, appointments, and travel arrangements, Maintain and organize office supplies and inventory, Handle incoming and outgoing mail and packages, Provide administrative support to executives and staff as needed.

Role & responsibilities Greet and direct visitors in a professional and friendly manner, Answer and direct phone calls to the appropriate recipient, Manage and coordinate office activities and operations to secure efficiency, Perform basic accounting tasks such as invoicing and expenses, Assist with scheduling meetings, appointments, and travel arrangements, Maintain and organize office supplies and inventory, Handle incoming and outgoing mail and packages, Provide administrative support to executives and staff as needed.

Job description: About the Role We are seeking a detail-oriented Maintenance Associate to join our UK property management team. Working from the office , you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience. Key Responsibilities : Communication & Relationship Management : Regular communication with tenants to understand and update on maintenance issues Liaise with landlords regarding property maintenance needs and approvals Build and maintain positive relationships with tenants, landlord...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

HR Operations Analyst Lets be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work®. This prestigious...

Role & responsibilities Technical competencies Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks General understanding call flows, channel concepts, site related issues, call control, signaling, digit analysis Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services Key Responsibilities Responsible for 1st Level Service Mon...

As a Business Analyst on the Enterprise Business Systems team, you will play a pivotal role in bridging business needs with technical solutions. Your responsibilities will span across understanding business processes, facilitating the delivery of key projects, and ensuring that requirements are effectively translated for both business stakeholders and technical teams. Youll thrive in a collaborative environment where curiosity, problem-solving, and a proactive mindset are key. This role is not limited to supporting Salesforce but will be required to support other systems and applications in the Enterprise Business Systems ecosystem. What Youll Do: Assess Business Impact: Evaluate incoming re...

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...

Position : Business Analyst Skills Business Analyst, Requirement Gathering Domain - Finance/Accounting. Location : Gurgaon/Noida/Pune/Bangalore (Remote) Experience 5 to 8 yrs About Company - It is a global consulting, technology, and managed services provider specializing in the insurance and reinsurance industry. The organization partners with insurers, reinsurers, brokers, and MGAs to enhance operational efficiency, drive digital transformation, and optimize business performance. Its services span policy administration, underwriting support, claims management, analytics, regulatory compliance, and technology solutions. With delivery centers across multiple geographies, the company focuses ...

Job Title: Service Coordinator Location: Bangalore Department: Service Reporting to: Service Manager / Operations Head Employment Type: Full-time Job Summary: We are seeking a highly organized and proactive Service Coordinator to join our team. The ideal candidate will act as the central point of contact for service operations, coordinating between clients, technicians, and internal teams to ensure timely and efficient service delivery. Youll be responsible for managing schedules, resolving customer issues, and maintaining service records. Key Responsibilities: Coordinate and schedule service appointments, installations, and repairs. Assign service tasks to technicians based on priority, loc...

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person visits. Troubleshoot hardware and software issues using various tools and techniques. Manage tickets from creation to resolution, ensuring timely closure of incidents. Collaborate with other teams to resolve complex technical issues that require escalation. Perform routine maintenance tasks such as patch management, antivirus updates, and disk space monitoring. Desired Candidate Profile 4-6 years of experience in IT support engineering or related field. B.Tech/B.E. degree in Any Specialization (Mandatory). Strong knowledge of networking fundamentals including TCP/IP protocols. Proficiency in ...

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Service Desk Analyst Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shif...

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Re...

Job Summary As an Java Application Support Engineer, your primary role is to provide comprehensive IT services, including system maintenance, user support with a focus on Microservices-based systems, while also assisting in IT security, requiring strong teamwork, communication, and problem-solving skills. Job Requirements Proficiency in Java/J2EE, OOP/OOD, and SQL Experience with Spring Boot, Ant, Maven, CI/CD, AWS/GCP/Azure, and Kubernetes/Docker Familiarity with Microservices architecture Knowledge of MongoDB, Cassandra, MySQL, Oracle, Weblogic App server, and Apache HTTP Strong command of Unix commands Desirable: Proficiency in Python scripting Ability to perform weekly release activities...

Grow Fearlessly Who are we? Trust isnt a given, it needs to be built. And in a world where fraud is evolving fasterthan ever, trust must be safeguarded at every step. At IDfy, we make trust scalable. As an Integrated Identity Platform, we help businesses verify identities, detectfraud, and stay compliant—ensuring every interaction starts with confidence. Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry. We do this through three interconnected platforms: Onboarding Platform Our IDfy360 and Video Solutions make KYC and identity verification seamless, t...

Job Summary You'll be the nerve center for managing incoming customer support cases across our global queue. Your job is to make sure every case lands where it should, on time, and with zero guesswork. You'll spot bottlenecks before they become problems, keep SLAs intact, and help teams stay thoughtful by flagging what needs attention. You will have to work from Pune location and need to work in US business hours. You will report to Manager, Product Support Job Details Triage & Routing Stay on top of all incoming support cases. Make sure they're routed based on case type, customer entitlement, and urgency. Reassign misrouted or unclaimed cases to prevent SLA breaches. SLA Watchdog Track agin...

Greetings From Saisystems Health!!! We are looking for Client Service Executive Job overview: Handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users in products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required Responsibilities & Duties: Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest ac...