Product Support Engineer

Grow Fearlessly

Who are we?

Trust isnt a given, it needs to be built. And in a world where fraud is evolving fasterthan ever, trust must be safeguarded at every step.

At IDfy, we make trust scalable. As an Integrated Identity Platform, we help businesses verify identities, detectfraud, and stay compliant—ensuring every interaction starts with confidence.

Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry.

We do this through three interconnected platforms:

Onboarding Platform

Our IDfy360 and Video Solutions make KYC and identity verification seamless, turning compliance into a frictionless experience.

Fraud & Risk Management Platform

We stay ahead with CrimeCheck, RiskAI, and our Transaction Intelligence Platform— identifying synthetic identities,financialrisks, and bad actors before they cause damage.

Privacy & Data Governance Platform

With PRIVY, businesses can navigate evolving data protection laws with ease, ensuring security and transparency at every step.

From opening a bank account to landing a job, from securing a loan to making a payment—IDfy is there, ensuring that trust is built, fraud is eliminated, and businesses can operate with confidence.

We’ll Get Along If You...

• Have 0-2 years of experience in a product support ortechnical supportrole
  
• Excellent verbal and written communication skills
  
• Strong problem-solving skills, with the ability to troubleshoot and find workable solutions
  
• Ability to prioritize tickets based on urgency and business impact, with attention to detail
  
• Self-motivated and eagerto learn and adaptto new technologies
  
• Basic understanding of RESTAPIs and their functionality
  

• Willingness to work in rotational shifts, even on weekends

Good-to-Have:

• Knowledge of SQL, with the ability to write basic queries.
  
• Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow.
  
• Ability to write simple scripts in languages like Python to automate repetitive tasks or improve troubleshooting efficiency.
  
• Experience in working closely with customers to resolve issues and build strong relationships
  through effective communication.
• Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for
  products hosted on cloud infrastructure.
• Familiarity with any one ofthe monitoring and logging tools likeKibana, Splunk, Nagios, or Grafana for proactive systemmonitoring and health checks.
  

What You’ll Be Doing (a.k.a. Your Playground)

• Review test strategies and see that allthe various kinds oftesting like unit,functional, performance, stress, acceptance etc. are getting covered.
  
• Defining and executing manual and automation testing strategy
  
• Ensuring all developmenttasks meet quality criteria through test planning,test execution, quality assurance and issue tracking
  
• Keep raising the bar and standards of allthe quality processes with every project
  
• Identifying best practices & tools in the industry and adopting them from time to time
  

Get your big break at IDfy!