Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals Monitor client usage and engagement data to identify trends and areas for improvement Collaborate closely with internal teams to advocate for clients needs and contribute to product enhancements Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success Assist in creating resources / documentation / campaigns to support customer education Assist in creating automated workflows based on customer/user behaviors Assist in conducting webinars/training sessions for the client base based on customer needs Ideal Candidate: Strong customer service background, follow-up, and organizational skills 2-4 years of relevant SaaS Customer Success experience Diplomacy, tact, and poise under pressure when working through customer issues Excellent personal presentation and communication skills & strong client servicing skills Hands on experience with Chat Gpt is preferred Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic) Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves

WebEngage prides itself on delivering efficient, effective solutions across a wide range of industries. The key to our success largely depends on our Solutions Engineering teams stellar ability. we're currently searching for an experienced Solutions Engineer to join our ranks and continue our tradition of success. The role of a Senior Solutions Engineer is to interface with customers and identify their needs. You will need to work with various departments such as engineering/development, support, success and onboarding to work together in order to help achieve the business requirements of our customers through custom implementations to balance various aspects of the project, from safety to design. Additionally, a Senior Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions. The main objective of this role is to architect solutions to achieve the custom business requirements of our customers. You also can be in the code and partner in developing more complex solutions with the team. We find that most of our technologists love this, as they do not like to get too far from the code. Responsibilities: Understand customer requirements and create an implementation strategy accordingly. Communicating with the enterprise customer s technical team to arrive at a solution or to communicate the solution in technical terms. Update and maintain existing back-end projects to ensure smooth operations. Integrate third-party services and APIs into projects, enabling seamless communication and data flow across platforms. Collaborate with front-end developers, back-end developers, CSMs, and external stakeholders to deliver complete solutions. Build reusable components for backend projects and evolve the team with scalable practices. Optimize applications for performance, scalability, and stability. Test and troubleshoot projects to ensure software security and stability. Write jobs to move data between customer ecosystems and WebEngage. Manage AWS-based deployments, ensuring scalability, monitoring, and optimization for performance under load. Write SQL scripts for data processing, transformations, and reporting. Provide technical guidance and support during implementation to ensure smooth delivery of solutions. Collaborate with product engineering teams to encapsulate recurring customer requirements into core product features. Develop, update, and maintain technical documentation for projects and processes. What Kind of Problems You Would Work On: Developing Custom Connectors :Build and maintain custom integrations between WebEngage and third-party vendor APIs. Customer-Centric Solutions :Collaborate with WebEngage customers to design and implement solutions using the platform s core APIs. Enhancing Core Product Features :Partner with product engineering teams to identify recurring customer needs and encapsulate them into scalable, reusable features. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Responsible for the development of front-end applications and components Operate effectively as an individual for quick turnaround of features and fixes Coordinate with the backend engineers designers Responsible for creating POCs to design a scalable system Build reusable code and libraries for future use Would help the team implement unit testing in the project Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Perks Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

We are seeking a dynamic and visionary Director, Business Development to lead our strategic growth initiatives and forge impactful partnerships at a global scale. This pivotal role offers significant global exposure, working closely with cross-functional teams including Sales, Marketing, and Product to define and execute comprehensive business development strategies, establish best practices, and optimize lead generation and partnership development processes. The ideal candidate is a self-starter, comfortable operating in a highly dynamic environment, and passionate about guiding a high-performance, cohesive, and collaborative team towards ambitious revenue objectives. Responsibilities: Strategic Pipeline Generation: Drive strategic outbound and inbound lead generation initiatives, ensuring a robust and consistent sales pipeline that directly aligns with quarterly and annual revenue objectives. Team Leadership Development: Build, mentor, and manage a geographically distributed team of Business Development Representatives (BDRs), fostering a high-performance culture focused on results, continuous learning, and innovation. Playbook Process Ownership: Own and continuously evolve the comprehensive business development playbook, including prospecting strategies, qualification criteria, lead scoring, and efficient handoff processes to sales. Technology Automation: Implement, optimize, and leverage cutting-edge CRM, engagement tools, and automation platforms (eg, Salesforce, HubSpot, Outreach) to maximize team efficiency and effectiveness. Sales Marketing Alignment: Partner closely with Sales Leadership to define target accounts, ideal customer thinking, and data-driven experimentation within the team. Act as an advocate for diversity, inclusion, and empathy in all aspects of team building and outreach strategy. Thought Leadership: Represent WebEngage at industry events, strategic partnerships, and internal leadership forums, advocating for the MarTech and SaaS industries. Minimum Qualification: 8+ years of B2B SaaS experience with 5+ years in a leadership role within a Sales Development or Business Development team. Proven success in building and managing international BDR/BD teams in a fast-paced startup or scale-up environment. Deep understanding of the enterprise sales cycle and buyer journey in MarTech, CDP, or related SaaS domains. Data-driven mindset profiles (ICPs), and refined opportunity qualification criteria. Collaborate strategically with Marketing to optimize lead nurturing, campaign targeting, and content strategy for demand generation. Market Vertical Expansion: Lead business development initiatives supporting new market entries, strategic vertical expansions, and impactful product launches, tailoring outreach strategies by segment, region, and buyer persona for maximum effectiveness. Partnerships Channels: Contribute to and/or lead account-based strategies and partner/channel pipeline development where applicable, identifying and nurturing strategic alliances. Culture Advocacy: Champion a culture of curiosity, accountability, customer-firstwith strong analytical and reporting capabilities. Excellent communication, leadership, and organizational skills. Hands-on experience with modern sales tools (eg, Salesforce, Outreach, Gong, ZoomInfo). Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative, and productive environment. Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance. Ready to redefine the future of Marketing AutomationThink you fit the billCome along, lets redefine the future of Marketing Automation

Understand customer requirements and create an implementation strategy accordingly. Communicating with the enterprise customer s technical team to arrive at a solution or to communicate the solution in technical terms. Update and maintain existing back-end projects to ensure smooth operations. Integrate third-party services and APIs into projects, enabling seamless communication and data flow across platforms. Collaborate with front-end developers, back-end developers, CSMs, and external stakeholders to deliver complete solutions. Build reusable components for backend projects and evolve the team with scalable practices. Optimize applications for performance, scalability, and stability. Test and troubleshoot projects to ensure software security and stability. Write jobs to move data between customer ecosystems and WebEngage. Manage AWS-based deployments, ensuring scalability, monitoring, and optimization for performance under load. Write SQL scripts for data processing, transformations, and reporting. Provide technical guidance and support during implementation to ensure smooth delivery of solutions. Collaborate with product engineering teams to encapsulate recurring customer requirements into core product features. Develop, update, and maintain technical documentation for projects and processes. What Kind of Problems You Would Work On: Developing Custom Connectors :Build and maintain custom integrations between WebEngage and third-party vendor APIs. Customer-Centric Solutions :Collaborate with WebEngage customers to design and implement solutions using the platform s core APIs. Enhancing Core Product Features :Partner with product engineering teams to identify recurring customer needs and encapsulate them into scalable, reusable features. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

At WebEngage , we re transforming how consumer brands engage with their customers. With a robust marketing automation platform and deep integrations with leading CPaaS (Communication Platform as a Service) providers, we re looking for a CPaaS Operations manager to manage and scale our CPaaS onboarding, deliverability, and communication infrastructure across channels (Email, SMS, WhatsApp, RCS). Responsibilities : Customer Onboarding & Configuration Lead the team that executes the end-to-end onboarding journey for CPaaS customers. Ensure accurate data collection, platform setup, and successful service activation. Conduct communication channel testing (Email, SMS, WhatsApp, RCS) and validate integrations. Deliver training on vendor portals and WebEngage platform usage. Deliverability & Operational Excellence Manage a team to monitor and analyze campaign performance across channels to flag deliverability issues related to inboxing / other errors. Recommend best practices to enhance inbox placement and reduce spam or bounce rates. Lead monthly deliverability reports, spot checks, and mitigation strategies. Track and implement regulatory and compliance updates (e.g., DLT, TCPA, TRAI, GDPR). Strategic & Product Collaboration Act as a subject matter expert in Email/SMS/WA configurations. Partner with the product team to ensure compliance and integrate deliverability best practices. Develop and refine strategies for message content, reputation, and delivery across regions like India and MEA. Project & Stakeholder Management Coordinate across internal stakeholders, vendors, and customers to ensure seamless onboarding and campaign execution. Maintain transparency through timely status updates and escalations. Ensure structured handover from onboarding to post-go-live support teams. Team Leadership Manage and mentor a team of Analysts. Drive continuous improvement in team performance through training, performance reviews, and operational frameworks. Promote knowledge-sharing and development of internal documentation and case studies

In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Drive new logo acquisition by identifying, engaging, and converting high-potential prospects in the Indian market. Own the complete sales cycle from lead generation and qualification to deal closure with a strong focus on revenue growth. Build and maintain a healthy, high-velocity pipeline; manage multiple opportunities simultaneously to achieve aggressive sales targets. Engage CXO-level decision-makers through strategic outreach, research, and consultative selling. Deliver compelling solution pitches tailored to client needs, positioning WebEngage as a strategic growth partner. Collaborate with pre-sales, product, and marketing teams to accelerate deal progression and close complex opportunities. Lead RFI/RFP processes, craft winning proposals, and negotiate commercial terms to drive value. Maintain accurate CRM hygiene and provide regular, insight-driven forecasts. Expand presence within large enterprises and legacy businesses to unlock new revenue streams. Contribute to sales strategy, demand generation initiatives, and continuous process improvement JOB REQUIREMENT Proven Enterprise SaaS Leader ? 9+ years of experience driving revenue growth in the Indian market through both high-velocity transactional sales and complex, strategic enterprise deals. Consistent Top Performer ? Repeatedly exceeded aggressive sales targets across large, diverse territories, contributing directly to revenue acceleration and market expansion. Execution-Oriented & Mission-Aligned ? Operates with urgency, discipline, and deep alignment with customer impact and organizational mission. Known for turning intent into measurable outcomes. Entrepreneurial Mindset ? Thrived in start-up and high-growth environments, building go-to-market strategies from the ground up and playing a hands-on role in scaling revenue engines. Domain Expertise ? Strong foundation in data-driven technologies, including analytics, databases, and business intelligence; blends technical acumen with a sharp commercial instinct. Self-Starter & Go-Getter ? Exceptionally resourceful, self-directed, and relentless in pursuit of results; consistently goes above and beyond to drive value. Strategic Communicator ? Articulates complex ideas clearly and persuasively to senior stakeholders, with an ability to influence and inspire across all levels. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic) Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Drive new logo acquisition by identifying, engaging, and converting high-potential prospects in the Indian market. Own the complete sales cycle from lead generation and qualification to deal closure with a strong focus on revenue growth. Build and maintain a healthy, high-velocity pipeline; manage multiple opportunities simultaneously to achieve aggressive sales targets. Engage CXO-level decision-makers through strategic outreach, research, and consultative selling. Deliver compelling solution pitches tailored to client needs, positioning WebEngage as a strategic growth partner. Collaborate with pre-sales, product, and marketing teams to accelerate deal progression and close complex opportunities. Lead RFI/RFP processes, craft winning proposals, and negotiate commercial terms to drive value. Maintain accurate CRM hygiene and provide regular, insight-driven forecasts. Expand presence within large enterprises and legacy businesses to unlock new revenue streams. Contribute to sales strategy, demand generation initiatives, and continuous process improvement. You will have the opportunity to: Be part of the elite team of one of the hottest SaaS companies in India Build partnerships and work with some of the biggest enterprise accounts across different domains like exadcommerce, travel, insurance, banks, telecom etc. Our Core markets include the US, Europe, Middle East, India and SE Asia

At WebEngage, we are scaling fast and looking for passionate Java developers to contribute to the continued innovation of our platform. You will work within functional pods, collaborating with product managers, architects, and customer-facing teams to deliver scalable, efficient solutions. As part of a lean, agile team, you'll take ownership of critical systems that process billions of events daily, impacting users across the globe. What Sets Us Apart: Impact at Scale: At WebEngage, you'll manage systems that process billions of events daily, sending billions of communications, pushing the limits of scale and performance. Full Ownership: As a lean startup, you'll have end-to-end ownership of your components. It s a unique opportunity to design, build, and optimize systems from scratch. High Responsibility: Our small, agile team means you'll take on varied responsibilities, and your work will have a direct, tangible impact on the product. Continuous Learning: Managing large-scale systems with a small team fosters rapid learning across domains. you'll be exposed to all aspects of engineering from infrastructure to customer interaction. Responsibilities: Contribute to the execution of a product roadmap that drives innovation and scale across the assigned functional pods. Collaborate with product managers to deeply understand business problems and user needs. Work closely with architects to translate high-level design specifications into efficient, scalable code. Participate in peer code reviews and engage in pair programming when needed to build quality and maintainable solutions. Dive into existing codebases you may need to optimize, refactor, or rewrite vulnerable areas while strengthening them with robust test cases. Monitor and optimize performance metrics and costs for your components, ensuring high availability and efficiency. Build expertise in critical areas while constantly learning through code reviews and peer feedback. Develop curiosity and foster it among your peers by asking insightful questions. Liaise with customer-facing teams to troubleshoot and resolve technical issues, directly impacting customer success. Participate in on-call support and incident management, helping the team maintain high uptime and reliability. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

We are looking for a User Experience professional who will architect the user experience design for our main product (the marketing automation suite), and mobile app. Lead the creation of digital products made from a users perspective. Devise interaction strategies in sync with user goals and clients business goals, develops navigation and structure, designs wireframes or interactive prototypes, organizes content, and tirelessly advocates for the needs and goals of real users. Will make strategic and tactical UX decisions related to design and usability as well as features and functions. Perform usability assessments and tests on our software to devise further actions for improvising the entire experience. The best candidate will possess outstanding creativity, a highly detailed nature, and the ability to help define and solve complex user interface problems. Key Responsibilities: Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive, elegant user experiences. Research, conceive, sketch, prototype and user test experiences to create best user experiences for product vision. Design and deliver UI design with specifications optimized for a wide range of devices and interfaces. Identify design problems and devise elegant solutions. Make strategic design and user-experience decisions related to core, and new, functions and features. Take a user-centric design approach and rapidly test and iterate your designs. Make logic driven design choices. Collaborate with other team members and stakeholders especially product & engineering managers Clearly and effectively communicate design processes, ideas, and solutions to teams and clients. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic) Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

"open_positions":1 , "experience_end":12 , "experience_start":10 , "description_external":" Job Description In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Drive new logo acquisition by identifying, engaging, and converting high-potential prospects in the Indian market. Own the complete sales cycle from lead generation and qualification to deal closure with a strong focus on revenue growth. Build and maintain a healthy, high-velocity pipeline; manage multiple opportunities simultaneously to achieve aggressive sales targets. Engage CXO-level decision-makers through strategic outreach, research, and consultative selling. Deliver compelling solution pitches tailored to client needs, positioning WebEngage as a strategic growth partner. Collaborate with pre-sales, product, and marketing teams to accelerate deal progression and close complex opportunities. Lead RFI/RFP processes, craft winning proposals, and negotiate commercial terms to drive value. Maintain accurate CRM hygiene and provide regular, insight-driven forecasts. Expand presence within large enterprises and legacy businesses to unlock new revenue streams. Contribute to sales strategy, demand generation initiatives, and continuous process improvement. You will have the opportunity to: Be part of the elite team of one of the hottest SaaS companies in India Build partnerships and work with some of the biggest enterprise accounts across different domains like exadcommerce, travel, insurance, banks, telecom etc. Our Core markets include the US, Europe, Middle East, India and SE Asia ","

In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Drive new logo acquisition by identifying, engaging, and converting high-potential prospects in the Indian market. Own the complete sales cycle from lead generation and qualification to deal closure with a strong focus on revenue growth. Build and maintain a healthy, high-velocity pipeline; manage multiple opportunities simultaneously to achieve aggressive sales targets. Engage CXO-level decision-makers through strategic outreach, research, and consultative selling. Deliver compelling solution pitches tailored to client needs, positioning WebEngage as a strategic growth partner. Collaborate with pre-sales, product, and marketing teams to accelerate deal progression and close complex opportunities. Lead RFI/RFP processes, craft winning proposals, and negotiate commercial terms to drive value. Maintain accurate CRM hygiene and provide regular, insight-driven forecasts. Expand presence within large enterprises and legacy businesses to unlock new revenue streams. Contribute to sales strategy, demand generation initiatives, and continuous process improvement. You will have the opportunity to: Be part of the elite team of one of the hottest SaaS companies in India Build partnerships and work with some of the biggest enterprise accounts across different domains like exadcommerce, travel, insurance, banks, telecom etc. Our Core markets include the US, Europe, Middle East, India and SE Asia ","