Customer Experience role at ConvertWise involves understanding the eCommerce industry and Shopify ecosystem, learning the functionalities of ConvertWise's app, and knowledge of other personalization apps in the ecosystem. This role requires you to step into the shoes of a merchant to understand their needs and issues, and help customers use the products to achieve their goals.Key Functions and Responsibilities:Be the first responder on any issues our merchants face. Assist them the best you can via chat / email / video callsCollect reviews on the Shopify App Store post a satisfactory merchant conversationProactively reach out to clients to increase the adoption of our tool and to gather feedbackHave a full understanding of the product, and proactively update yourself with the latest product changes. You may be required to give product demos to some clientsWork closely with product and engineering team to resolve customer issuesSupport the internal team to serve customers better by contributing with constructive ideas around product and processesMaintain documentation on all processes wherever required.Ideal Candidate:0-3 years experience in any area.Strong Ownership attitude - This is a small team so wed like you to take complete ownership of your role. Execute, improve and, in due time, manage all things support.Ability to multi-task and prioritize tasks effectively - A young startup is always at war. Everything is critical. Be prepared to put your prioritization skills to test.Flexible to work in evening/night hours to cater to outside-India clients.Excellent communication skills are a must.

About the role:The Growth Analyst owns the customer operations once onboarding is complete. Leads internal cross-team meetings, ensures continuity between all cross-functional teams to meet objectives, and provides weekly status reports.The goal of this role is to increase product adoption, set up various campaigns, manage client sentiment, coordinate with support, onboarding and product team for challenges and train customers on the product features.Essential Functions and Responsibilities:To be a Power user of WebEngage and help clients execute their vision on high-quality automated and personalised user engagementTranslating business use cases to WebEngage-based solutions in customer engagementIntroduction to Data Models to serve use cases in the client businessImplementing Basic and Advanced Use Cases - setting up funnels, cohorts, journeys and one-time campaignsHandling Catalogs and RecommendationsImplementing Web Personalisation and App Personalisation use casesAnatomy of personalised communicationSetting up Journeys / Paths / Funnels / CohortsSetting up Data Imports / ExportsConfiguring Relay Based campaignsWorking Model:WFO/Client Location - 5 Days a week (Mon-Fri)Knowledge, Skills, and Abilities:0-2 yrs of relevant experienceComfortable holding others accountable to tasks and deadlinesMeets and adheres to Service Level Agreement standards on a consistent basisSkilled negotiator, who acts as a cross-team liaisonCommunicates technical issues to a non-technical audience and fosters collaboration with Engineering, Product, Sales, Tech, and Customer SuccessExcellent verbal and written communication skills with a good documentation understandingThrives in a problem-solving environmentStrong Orientation to NumbersAttention to DetailsChecklist based Methodical approach to ensure error-free executionBasic Familiarity with Marketing Concepts is desirableDemonstrated hunger and ability to learnBachelors degree in IT/Computer Science compulsoryWillingness and ability to learn basic HTML and Integration conceptsExperience in Digital Marketing products, implementing and integrating technical programs for non-technical users. This includes clearly explaining processes and concepts.

Essential functions and Responsibilities:1. Manage a portfolio of accounts to drive product adoption/2. Understand key business metrics for the account that can be affected meaningfully via martech deployment and translate business problems into technically ready implementation plans.3. Interpret analytics across KPIs to drive needle moving initiatives to deliver value to the client's business4. Articulate the common definition of success / ROI in sync with customer and setup appropriate measurement systems to transparently track the respective metrics.5. Build, frameworks and a library of playbooks / best practices for multiple industries for the consultants to leverage.6. Execute audit on accounts from a martech deployment maturity and effectiveness lens and recommend strategic and tactical interventions that deliver early wins and long term tangible business value.

Essential functions and Responsibilities:1. Manage a portfolio of accounts to drive product adoption/2. Understand key business metrics for the account that can be affected meaningfully via martech deployment and translate business problems into technically ready implementation plans.3. Interpret analytics across KPIs to drive needle moving initiatives to deliver value to the client's business4. Articulate the common definition of success / ROI in sync with customer and setup appropriate measurement systems to transparently track the respective metrics.5. Build, frameworks and a library of playbooks / best practices for multiple industries for the consultants to leverage.6. Execute audit on accounts from a martech deployment maturity and effectiveness lens and recommend strategic and tactical interventions that deliver early wins and long term tangible business value.

" Job Description In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Develop and manage sales pipeline, prospect and assess sales and move a large number of transactions simultaneously through the sales pipeline Manage and track customer and transactional information in the CRM system Coordinate resources throughout the sales cycle, including product support and sales engineering Nurture and expand the company's relationship with customer accounts of all sizes Provide regular reporting of pipeline and forecast through the CRM system Practice effective, excellent communication with management, customers and support staff Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care Operational responsibilities include accurate pipeline reporting and quarterly sales forecasts are done smoothly and effectively Foster a culture of engagement and excitement that drives high-customer and employee satisfaction Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Market - India Identify Key Decision Makers (CXO level) by performing research and using prospecting tools Build & grow networks in legacy businesses & conglomerates Handling RFI/RFP, proposal writing & leading commercial negotiations Perform Client-need Analysis, track their pain-points to develop a reach-out strategy You will have the opportunity to: Be part of the elite team of one of the hottest SaaS companies in India Build partnerships and work with some of the biggest enterprise accounts across different domains like exadcommerce, travel, insurance, banks, telecom etc. Our Core markets include the US, Europe, Middle East, India and SE Asia