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Wavemaker
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Product Support Engineer

Product Support Engineer

4 - 7 years

|

6 - 9 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

basic css web technologies html5 oops javascript programming troubleshooting object oriented programming product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role

Take ownership of customer issues reported and see problems through to resolution
Study, diagnose, troubleshoot, and recognize solutions to solve customer issues
Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Communicate directly with customers
Solve technical problems and always be ready to share knowledge and help.

Skills

Strong knowledge on Object Oriented Programming(OOPs Concepts.
Technical background in web-related technologies and basic programming experience with Java, HTML5, JavaScript and CSS
Good written and verbal communication skills
Good knowledge of Java & Javascript.
Good problem-solving skills

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