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Product Support Engineer

Product Support Engineer

Claroty

1 - 3 years

4 - 7 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

tcp ip interpersonal skills http dhcp communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Product Support Engineer to join our team at Claroty. The ideal candidate will have a strong background in product support and excellent problem-solving skills.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex issues related to our products.
Collaborate with cross-functional teams to identify and implement solutions.
Develop and maintain knowledge base articles to document common issues and resolutions.
Analyze customer feedback and provide insights to improve product quality.
Participate in training and on-call rotations to ensure 24/7 support coverage.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in product support or a related field.
Strong understanding of software applications and operating systems.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Familiarity with help desk software and ticketing systems.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Product Support Engineer